Striking a balance between the needs of your organization and your customers is simple with a vendor who provides the digital tools to implement a personalized customer experience.
According to Gartner*, “The majority of CEOs say they have a digital transformation initiative underway to make their respective organizations more digital.” And, Gartner adds, “Customer service technologies should be seen as the foundation of CX management and at the heart of digital transformation.”
In this report, Gartner analysts provide a guide to understand vendors and their customer service solutions, including how to:
*The Gartner Customer Service Technology Vendor Guide, 2019 , Nadine LeBlanc, Jim Davies, Steve Blood, Melissa Davis, Brian Manusama, Simon Harrison, Drew Kraus, Olive Huang, Jim Robinson, Anthony Mullen RECOMMENDED BY THE AUTHORS , 27 June 2019
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