To be a leader, you need to work with a leader
See why analysts and users agree – Genesys Cloud CX is a leading contact center platform.
See why analysts and users agree – Genesys Cloud CX is a leading contact center platform.
Choose the CX platform built with the future in mind
Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)–powered journeys.
Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.
Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.
Genesys Cloud CX™ makes it easy to create exceptional experiences. See the results.
“Genesys Cloud CX has addressed a number of issues by being an all-in-one solution. It has been especially useful for allowing agents to work from home during the COVID-19 pandemic. No telephone hardware required.”
Paul Soulodre, Workforce Management Reporting/Analytics
Alberta Motor Association
Deliver connected customer experiences with Genesys Cloud CX™
Paul Bourdeaux
Vice President of IT
eFinancial
Aarde Cosseboom
Director of GMS Technology, Analytics, and Product
TechStyle Fashion Group
Ian Roberts
Customer Care Operations Leader
Quicken
Download the marketplace bundle and get analyst reports from Gartner, Omdia, and Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud CX™ platform.