To be a leader, you need to work with a leader

See why analysts and users came to the same conclusion — Genesys Cloud is a leading contact center platform.

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Transform your call center. Deliver amazing experiences. Boost your bottom line.

Choose the CX platform built with the future in mind

Exceed customer expectations with the latest digital and AI innovations now

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)–powered journeys.

Simplify your tech stack for operational agility

Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.

Rest easy with a CCaaS platform built for security and resiliency

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

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Real users share their experiences

Genesys Cloud™ makes it easy to create exceptional experiences. See the results.

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G2 2023

“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

5 stars

Grayton E. Koenig, National Solutions Consultant

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“Genesys Cloud gives us the ability to ask our customers for feedback in a meaningful way, report and quantify the input, and provide ROI metrics to the business… The Genesys platform is much easier for our agents to navigate and provides information to the agent upfront. Instead of our agents having to dig for the data every time through an extensive knowledge base….”

10 out of 10

Faith Borst
Sr. Technical Support Manager, Service Center
Data Recognition Corporation

Genesys Cloud™ easily integrate with the systems you already use

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Real customers, Real results

Deliver connected customer experiences with Genesys Cloud™

Our ROI for moving to Genesys Cloud is that the business is not only solvent (after lockdown) but is profitable and posting record sales.

— Paul Bourdeaux, Vice President of IT, eFinancial

With Genesys Cloud, we have a robust customer experience platform with all the features needed to raise the bar on the service we provide to members.

— Aarde Cosseboom, Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

In a world where customer service expectations are changing at lightning speed, Genesys Cloud gives us a serious competitive advantage.

— Ian Roberts, Customer Care Operations Leader, Quicken

Get the whole story: Analyst reports and user reviews all in one bundle

Download the marketplace bundle and get analyst reports from Gartner, Omdia, and Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud™ platform.