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To be a leader, you need to work with a leader

See why analysts and users came to the same conclusion — Genesys Cloud CX is a leading contact center platform.

Transform your call center. Deliver amazing experiences. Boost your bottom line.

Choose the CX platform built with the future in mind

Exceed customer expectations with the latest digital and AI innovations now

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)–powered journeys.

Simplify your tech stack for operational agility

Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.

Rest easy with a CCaaS platform built for security and resiliency

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

Real users share their experiences

Genesys Cloud CX™ makes it easy to create exceptional experiences. See the results.

“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

Grayton E. Koenig, National Solutions Consultant
Voxai

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“Genesys Cloud gives us the ability to ask our customers for feedback in a meaningful way, report and quantify the input, and provide ROI metrics to the business… The Genesys platform is much easier for our agents to navigate and provides information to the agent upfront. Instead of our agents having to dig for the data every time through an extensive knowledge base….”

10 out of 10

Faith Borst
Sr. Technical Support Manager, Service Center
Data Recognition Corporation

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Genesys Cloud CX™ easily integrate with the systems you already use

Real customers, Real results

Deliver connected customer experiences with Genesys Cloud CX™

Our ROI for moving to Genesys Cloud CX is that the business is not only solvent (after lockdown) but is profitable and posting record sales.

Paul Bourdeaux

Vice President of IT

eFinancial

With Genesys Cloud CX, we have a robust customer experience platform with all the features needed to raise the bar on the service we provide to members.

Aarde Cosseboom

Director of GMS Technology, Analytics, and Product

TechStyle Fashion Group

In a world where customer service expectations are changing at lightning speed, Genesys Cloud CX gives us a serious competitive advantage.

Ian Roberts

Customer Care Operations Leader

Quicken

Get the whole story: Analyst reports and user reviews all in one bundle

Download the marketplace bundle and get analyst reports from Gartner, Omdia, and Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud CX™ platform.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.