Genesys partners create world-class customer experiences

From channel and technology partners to strategic alliances and independent consultants, you can deliver memorable journeys and offer support around the globe.

Achieving new heights together

The Genesys Ascend Partner Program provides a framework for our entire ecosystem of channel, strategic alliance and technology partners. Together, we achieve new heights, creating lasting customer experiences.


Program tiers reward your achievements and capacity to win — with industry-leading technology on your side.


We’re continually improving the partner experience to bring you a program that’s consistent, predictable and navigable.


Genesys partners are an extension of our sales team, driving accelerated results and achieving new heights together.

We’re pioneering Experience as a Service

There are countless ways for brands to interact with customers. We’re determined to make every experience (from agent to bot) memorable. Every year, Genesys technology delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. We pioneered the Experience as a Service℠ vision, which enables organizations of any size to provide true personalization at scale, deliver empathy in each interaction, and foster customer trust and loyalty. And this is all possible through the power of the Genesys Cloud™ platform, the world’s leading public cloud contact center solution.

Genesys is consistently named a leader in analyst reports like the Forrester Wave and Gartner® Magic Quadrant™ . And we work with some of the biggest names in technology, which means you can, too.

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The Genesys Ascend Partner Program

Genesys works with channel partners, technology partners and independent consultants while seeking strategic alliances that benefit our entire ecosystem.

Partner benefits at a glance*


Find financial programs and incentives to help you grow your business faster.

  • Partner discounts
  • Referral fees
  • Deal registration credits
  • Cloud migration incentives
  • Rebates
  • Business development funds


Get everything you need to get certified and be successful with Genesys solutions.

  • Partner account support
  • Sales playbooks
  • Sales and solution trainings
  • Demos
  • Guidance to fuel customer success


Access marketing tools and resources to help you build awareness and generate demand.

  • Marketing concierge
  • Co-branded assets and campaigns
  • Promotional opportunities
  • Marketing development funds

*Individual partner benefits will vary by type of partnership.

Find a partner

The Genesys partner ecosystem is home to thousands of companies across all partner types. Explore their solutions or get resources of your own through our partner map, marketplace and resource portal.

Explore Genesys resources