Genesys Partners Create World-Class Customer Experiences

From channel and technology partners to strategic alliances and independent consultants, you can deliver memorable journeys and offer support around the globe.

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Achieving new heights together

The Genesys Ascend Partner Program provides a framework for our entire ecosystem of channel, strategic alliance and technology partners. Together, we achieve new heights, creating lasting customer experiences.

Profitable

Program tiers reward your achievements and capacity to win — with industry-leading technology on your side.

Simple

We’re continually improving the partner experience to bring you a program that’s consistent, predictable and navigable.

Collaborative

Genesys partners are an extension of our sales team, driving accelerated results and achieving new heights together.

We’re pioneering Experience as a Service

There are countless ways for brands to interact with customers. We’re determined to make every experience (from agent to bot) memorable. Every year, Genesys technology delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. We pioneered the Experience as a Service℠ vision, which enables organizations of any size to provide true personalization at scale, deliver empathy in each interaction, and foster customer trust and loyalty. And this is all possible through the power of the Genesys Cloud™ platform, the world’s leading public cloud contact center solution.

Genesys is consistently named a leader in analyst reports like the Forrester Wave and Gartner Magic Quadrant. And we work with some of the biggest names in technology, which means you can, too.

The Genesys Ascend Partner Program

Genesys works with channel partners, technology partners and independent consultants while seeking strategic alliances that benefit our entire ecosystem.

Channel partners

Market and sell Genesys technologies through a co-branded relationship:

Solution providers who resell Genesys solutions
Referral sales partners who refer opportunities directly to Genesys or become a distributor or master agent
Services partners who implement Genesys solutions

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Technology partners

Extending the Genesys platform to:

Solve customers’ unique needs
Enhance customer experiences
Reach new audiences through Genesys AppFoundry™, our premium app marketplace

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Strategic alliances

Leading global companies that deliver:

Significant expertise
Market presence in strategic areas of focus
Elevated omnichannel transformation

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Global system integrators

CX transformation experts that provide:

Deep industry knowledge and experience
Change management expertise
Proven methodologies connecting people, process, and technology

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Independent consultants

Independent consultants seek the right solutions for their clients. Through our Genesys consultant relations program, we provide them with one-on-one assistance and resources to help their clients drive better strategies and outcomes.

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Become a partner

Partnership Benefits at a glance*

Financial

Find financial programs and incentives to help you grow your business faster.

Partner discounts
Referral fees
Deal registration credits
Cloud migration incentives
Rebates
Business development funds

Enablement

Get everything you need to get certified and be successful with Genesys solutions.

Partner account support
Sales playbooks
Sales and solution trainings
Demos
Guidance to fuel customer success

Marketing

Access marketing tools and resources to help you build awareness and generate demand.

Marketing concierge
Co-branded assets and campaigns
Promotional opportunities
Marketing development funds

*Individual partner benefits will vary by type of partnership.

Find a partner

The Genesys partner ecosystem is home to thousands of companies across all partner types. Explore their solutions or get resources of your own through our partner map, marketplace and resource portal.

Partner map

Explore the partner map of our global ecosystem.

View the partner map

AppFoundry

Browse curated apps and integrations in AppFoundry.

Visit the AppFoundry

Portal Log in

Current partners can log into the portal.

Explore Genesys resources

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Become a Genesys partner

Your expertise is invaluable to the Genesys partner network and our entire Genesys ecosystem. Join the Genesys partner program to gain tools, training and support for building your business, increasing profitability, growing revenue, and upping sales momentum and prominence. Take the first step toward unlocking your brand’s potential by becoming a Genesys partner today.

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+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Genesys Partners Create World-Class Customer Experiences

Achieving new heights together

Profitable

Simple

Collaborative

We’re pioneering Experience as a Service

The Genesys Ascend Partner Program

Channel partners

Technology partners

Strategic alliances

Global system integrators

Independent consultants

Partnership Benefits at a glance*

Financial

Enablement

Marketing

Find a partner

Partner map

AppFoundry

Portal Log in

Explore Genesys resources

Gartner® Magic Quadrant™ for 2022 Contact Center as a Service

Practical guide to creating a contact center RFP

Omdia names Genesys a leader in the cloud contact center market

The connected customer experience

Become a Genesys partner