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Global system integrators: Experts in CX transformation

Transforming your customer experience (CX) goes beyond the contact center, sometimes requiring complex technology integrations and change management expertise. Genesys has relationships with leading global system integrators (GSI) to expedite and simplify the process for your organization.

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Accelerate the impact of your CX transformation with a GSI

Our network of expert GSIs can help you dramatically evolve your customer experience — while leveraging your existing investments in people, processes and technology. They’re adept at helping organizations of all sizes achieve their digital transformation goals with prescriptive migration strategies, proven workflows and established SLAs. Combine these relationships with other Genesys strategic alliances — including Adobe, Amazon Web Services (AWS), Google Cloud and Microsoft — to further benefit from industry-leading partners.

CX experts in your vertical

Benefit from extensive GSI experience in your specific industry, and work together to bring your CX vision to life.

Real business outcomes

Align your CX strategy with the outcomes that will drive the most value for customers and employees across your business.

Global presence, local knowledge

Our partners apply their global expertise to understand your needs on every level — across the brand and regionally.

Extended value for your CX

GSIs have proven methodologies that connect people, processes and technology to drive broader value for your CX initiatives.

Genesys Strategic Alliances

Accenture

Accenture

Accenture, a leader in cloud strategy and implementation, and Genesys, a leader in cloud contact center platforms, bring together comprehensive capabilities and services. Through numerous client implementations, we’ve developed tools and accelerators specifically tuned to expedite delivery and time to value. Our strategic partnership offers unrivaled value and expertise to help you deliver a personalized customer experience to your customers around marketing, sales and service processes.

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Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services; industry solutions; and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. With the most Microsoft certifications (60,000-plus) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfill their potential.

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Cognizant

Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Customer service transformation is one of our core offerings and our partnership with Genesys has helped leading companies across the globe to re-engineer customer, agent and business journeys and modernize platforms. We offer end-to-end services including design, consulting, implementation and support across the Genesys product suite. Our partnership brings you strong cross-industry knowledge and drives your business disruptions through next-gen technologies such as artificial intelligence (AI), cloud and analytics.

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HCL Technologies

HCL Technologies empowers global enterprises with technology for the next decade, today. With our deep domain expertise, customer-centricity and entrepreneurial culture of ideapreneurship™, we enable businesses to transform into next-gen enterprises. Together with Genesys, we are helping customers to unlock AI-powered CX journeys using the composable Genesys Cloud CX™ contact center platform coupled with our global delivery excellence, IP and methodologies. We provide consulting, transformation and managed services to our clients for their customer service experience technology.

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IBM

IBM is one of the most experienced Genesys system integrators and implementation partners. IBM and Genesys work together to transform contact centers and deliver next-generation customer experiences that enable acceleration and modernize businesses. Together we bring unique and diverse end-to-end business and technology transformation leveraging cloud and AI to customer service. IBM has led many large, innovative client implementations on Genesys Cloud CX , and we’ve built in-house tools and business incubators specifically for Genesys to accelerate solution delivery and value realization.

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Infosys Limited

Infosys service offerings coupled with market-leading Genesys contact center products gives enterprises the best of both product and services, delivering a best-in-class customer engagement platform tailored to your needs. While Genesys offers a state-of-the art customer interaction management platform, Infosys brings deep expertise in Genesys solutions and a strong contact center CoE, leveraging industry-specific understanding to provide thought leadership. Infosys is a global leader in next-generation digital services and consulting, enabling clients in 45 countries to navigate their digital transformation.

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Tata Communications

Tata Communications and Genesys enable enterprises to deliver a superior customer experience. The enhanced Tata Communications InstaCC™ platform in partnership with Genesys is equipped with tools that boost contact center productivity such as workforce management solutions, call recording and knowledge-based integration of interactions. This platinum-grade partnership brings together the best of omnichannel, digital and AI capabilities that transform modern contact centers. With pre-integrated voice, connectivity and collaboration capabilities, customers benefit by experiencing a streamlined and simplified contact center as a service deployment, industry and local compliance expertise, and increased agility through integrated managed and professional services.