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Tech Talks in Twenty is a new Genesys podcast series that focuses on the topics that you want to hear about most – topics like AI ethics, predictive routing, bots, innovations to Genesys solutions and more…and we cover it in just 20 minutes.
The podcast that explores the essence of customer experience, creativity and company culture through stories with numerous accomplished professionals.
The Consultant Podcast series from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics. Hosted by Scott Nagel, Genesys Consultant Program Manager, this monthly series is a must-listen for anyone who wants to stay on top of key industry trends, including Contact Center as a Service, workforce engagement management, AI, bots and more.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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