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Tech Talks in Twenty is a new Genesys podcast series that focuses on the topics that you want to hear about most – topics like AI ethics, predictive routing, bots, innovations to Genesys solutions and more…and we cover it in just 20 minutes.
The podcast that explores the essence of customer experience, creativity and company culture through stories with numerous accomplished professionals.
The Consultant Podcast series from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics. Hosted by Scott Nagel, Genesys Consultant Program Manager, this monthly series is a must-listen for anyone who wants to stay on top of key industry trends, including Contact Center as a Service, workforce engagement management, AI, bots and more.
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Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
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