BY INDUSTRY
Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
Integrate Genesys solutions with existing systems or add new tools
It takes an entire organization to provide great customer experiences. And it all starts with connecting your contact center to other business-critical systems. Genesys Cloud™ contact center solution is designed to help maximize your investments in existing technologies and the skilled employees who use them. A unified contact center breaks down silos while streamlining operations — and your customers will experience the difference.
2023 Gartner® Magic Quadrant™ for Contact Center as a Service
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
