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Genesys integrations

Integrate Genesys solutions with existing systems or add new tools

Appfoundry home

Craft a custom call center with system integrations

It takes an entire organization to provide great customer experiences. And it all starts with connecting your contact center to other business-critical systems. Genesys Cloud CX™ contact center solution is designed to help maximize your investments in existing technologies and the skilled employees who use them. A unified contact center breaks down silos while streamlining operations — and your customers will experience the difference.

800

apps run within the average organization (only 29% are integrated)

Mulesoft, 2021

57%

of companies struggle to track customer journeys because of poor system integration

Dimension Data, 2019

18%

of organizations can integrate end-user experiences

Mulesoft, 2021

Integrations drive better customer experiences

Choose the best platform for your integration goals

Our customers succeed with apps and integrations

Mq ccaas 2023
Gartner logo

2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys named a Leader
– and positioned highest in execution

Explore the potential of unified customer experiences