Resources are available for those migrating from Avaya to Genesys. Learn More

Genesys integrations

Integrate Genesys solutions with existing systems or add new tools

Appfoundry home

Craft a custom call center with system integrations

It takes an entire organization to provide great customer experiences. And it all starts with connecting your contact center to other business-critical systems. Genesys Cloud CX™ and Genesys Multicloud CX™ contact center solutions are designed to help maximize your investments in existing technologies and the skilled employees who use them. A unified contact center breaks down silos while streamlining operations — and your customers will experience the difference.

800

apps run within the average organization (only 29% are integrated)

Mulesoft, 2021

57%

of companies struggle to track customer journeys because of poor system integration

Dimension Data, 2019

18%

of organizations can integrate end-user experiences

Mulesoft, 2021

Integrations drive better customer experiences

Choose the best platform for your integration goals

Our customers succeed with apps and integrations

2022 Gartner® Magic Quadrant™ for Contact Center as a Service

A CCaaS solution has
long-term implications.
Choose a consistent leader.

Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases

Mq 2022 chunker banner

Explore the potential of unified customer experiences