Customer interview

Fiat Chrysler Automobiles

Find out what led this automobile manufacturer to choose a cloud-native CX platform

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Fiat Chrysler Automobiles moved to the Genesys Cloud™ platform from three on-premises telephony solutions. With the flexibility of a unified cloud solution, it now can easily balance the load across call center sites during periods of high call volume. And the agility of a cloud-native platform enables the company to adapt and react quickly to inbound trends while reducing redundant costs.

Customer story highlights

Improved handle time and overall efficiency
Optimized routing for quicker resolutions and happier customers
Improved agent and customer satisfaction

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.