Customer interview

Fiat Chrysler Automobiles

Find out what led this automobile manufacturer to choose a cloud-native CX platform

Fiat Chrysler Automobiles moved to the Genesys Cloud™ platform from three on-premises telephony solutions. With the flexibility of a unified cloud solution, it now can easily balance the load across call center sites during periods of high call volume. And the agility of a cloud-native platform enables the company to adapt and react quickly to inbound trends while reducing redundant costs.

Customer story highlights

  • Improved handle time and overall efficiency
  • Optimized routing for quicker resolutions and happier customers
  • Improved agent and customer satisfaction