Digital customer engagement
Be in touch anywhere, anytime with an all-in-one suite of digital channels
Be in touch anywhere, anytime with an all-in-one suite of digital channels
Don’t make your customers wait on hold to reach you. Give them the easy, frictionless communication channels they prefer. An all-in-one suite of digital capabilities — enhanced with bots and predictive artificial intelligence (AI) — lets your employees and customers engage in seamless conversations across chat, email, text and social media channels. Anywhere, anytime.
of internet users worldwide prefer interacting with chatbots
Business Insider Intelligence, Chatbot Market in 2021
estimated global consumer retail spend via chatbots by 2024
Business Insider Intelligence, Chatbot Market in 2021
of CX organizations will use a single solution for messaging by 2025
Gartner Predicts 2021: CRM Customer Service and Support
See how Genesys Cloud CXâ„¢ helps deliver experiences from a single platform.
Proactive chat lets you target a website visitor, start a conversation at the right moment, and capture leads and conversions. It automatically issues an invitation based on predefined website visitor behavior, types of buyers, pages visited and more. You can create unlimited rule sets, and automatically test chat invitations against each other to fine-tune your strategy.
Conversational AI chatbots can assist with customer acquisition, lead qualification and conversion. With proactive AI, you can deliver intelligent engagement across every step of the customer journey — in the languages your customers speak. And you can deliver it across chat, email, social media platforms, SMS and more. This level of support boosts brand loyalty and allows for more cost-effective support.