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Digital customer engagement

Be in touch anywhere, anytime with an all-in-one suite of digital channels

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Let customers connect at the speed of a text

Don’t make your customers wait on hold to reach you. Give them the easy, frictionless communication channels they prefer. An all-in-one suite of digital capabilities — enhanced with bots and predictive artificial intelligence (AI) — lets your employees and customers engage in seamless conversations across chat, email, text and social media channels. Anywhere, anytime.

40%

of internet users worldwide prefer interacting with chatbots

Business Insider Intelligence, Chatbot Market in 2021

$142 Billion

estimated global consumer retail spend via chatbots by 2024

Business Insider Intelligence, Chatbot Market in 2021

80%

of CX organizations will use a single solution for messaging by 2025

Gartner Predicts 2021: CRM Customer Service and Support

Strike up conversations across digital channels

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See how Genesys Cloud CX™ helps deliver experiences from a single platform.

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Choose the digital-ready solution that works for you

Explore the full potential of digital CX

Frequently asked questions

What is proactive chat?

Proactive chat lets you target a website visitor, start a conversation at the right moment, and capture leads and conversions. It automatically issues an invitation based on predefined website visitor behavior, types of buyers, pages visited and more. You can create unlimited rule sets, and automatically test chat invitations against each other to fine-tune your strategy.

What is proactive AI?

Conversational AI chatbots can assist with customer acquisition, lead qualification and conversion. With proactive AI, you can deliver intelligent engagement across every step of the customer journey — in the languages your customers speak. And you can deliver it across chat, email, social media platforms, SMS and more. This level of support boosts brand loyalty and allows for more cost-effective support.