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SDD Customer Brief explains Genesys’ spec-driven development approach for building Agentic Virtual Agents (AVAs) in Genesys Cloud: teams describe the intended customer experience in plain language, AI asks clarifying questions, and then generates, tests, and prepares governed configuration for deployment. It highlights faster, more repeatable builds with stronger testing and oversight via MCP Skills and a lifecycle of planning, authoring, testing, evaluation, critique, and monitoring.
