You value your customers' time — prove it to them
When you route interactions to agents who don’t have the right expertise, customer experience suffers. Customers have to move through multiple queues, sit on hold and repeat their issues at every new touchpoint.
Automatic call distribution (ACD) software helps your inbound call center avoid these mistakes. With skills-based and intelligent routing, calls — and other interactions like chat, email and SMS — follow a logical path. Customer experiences are more efficient and satisfactory with ACD. And, because agents connect with customers they’re best suited to help, your teams are happier, too.