The #1 AI-powered experience orchestration platform
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Genesys Cloud CX
Deliver personalized experiences at scale with an all-in-one contact center.
Genesys Cloud EX
Drive employee efficiency in your contact center and beyond with a WEM standalone solution.
AppFoundry® Marketplace
Extend the Genesys Cloud platform with pre‑integrated apps.
Extend and build
Deliver end-to-end personalized experiences at scale
Purpose-built AI
Realize value faster with AI that’s easy to deploy, control and optimize.
Seamlessly connect on digital and social
Personalize engagement on any channel with humans and AI-powered bots.
Future-ready contact center
Optimize with intelligent automation and embedded AI that delivers value from day one.
Open CX platform and cloud architecture
Innovate continuously, scale globally, and build any experience.
End-to-end journey management
Connect data silos to orchestrate and optimize customer and employee experiences.
Workforce engagement management
Unlock employee potential with built-in AI that simplifies management and drives impact and retention.
Trusted across industries
Banking
Build trust and loyalty with seamless banking experiences across channels — every time.
Healthcare
Create secure, connected patient experiences that transform their care at scale.
Retail
Personalize every shopping experience with scalable retail support your customers can count on.
Insurance
Keep up with policyholder demands across channels using an AI-powered technology platform.
Government
Deliver secure, trusted digital government services that exceed customer expectations.
More industries
Discover how companies across industries achieve their specific goals with Genesys.
Your company and Genesys
Discover how pioneering organizations are reshaping the landscape of customer experience.
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Redefine your success standards
Leading brands worldwide are making customer experience a competitive differentiator with Genesys.
Customer stories
Succeed and grow
Connect and engage
Latest story
See how Modivcare saved over $17M since implementing a digital-first strategy.
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Ascend to new heights with our partners
Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.
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Partner with Genesys
Partnership in action
Genesys receives 5-star award in the 2024 CRN Partner Program.
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Get the resources you need
Discover the latest research, reports and resources to orchestrate more connected experiences.
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Trending
Explore customer experience in the age of AI. Move beyond the hype and see how AI can work for you.
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A great partner, a great place to work
Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.
More about Genesys
Why Genesys
Who we are
Recent
Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service
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Meet the visionaries behind Experience as a Service℠
Chairman and CEO
Chief Customer Officer
Chief Product Officer
Chief People Officer
Global Sustainability Officer
Chief Technology Officer
Chief Legal Officer
Chief Sales Officer
Chief Financial Officer
Global Diversity, Equity and Inclusion Officer
Head of Transformation & Office of the CEO
Board Chairman
Board Member