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Genesys welcomes new CEO Tony Bates

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Tony bates portrait

Tony Bates is the chief executive officer at Genesys.

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Tony Bates

Chief Executive Officer

"Genesys is a market leader with a remarkable customer base. The immense opportunity ahead of us is clear, and I intend to ensure that we capitalize on it." [this_page_title] Chief Executive Officer Tony Bates is the chief executive officer of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees. Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. A passionate technologist at heart, Tony began his career in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies. Career highlights include leading Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue and serving as CEO of Skype, where he was responsible for expanding the business to over 170 million connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers. In addition to his role at Genesys, Tony continues to serve on the board of directors at both VMWare and eBay.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="tony-bates"] Videos
Mark turner

Mark Turner is the executive vice president of global sales and field operations.

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Mark Turner

Executive Vice President of Global Sales and Field Operations

“Businesses are shifting away from legacy systems to future-proof technology that harnesses innovation. That technology is Genesys.” [this_page_title] Executive Vice President of Global Sales and Field Operations Mark Turner is the executive vice president of global sales and field operations. He is responsible for the company’s global commercial activities, field sales and channel operations. Mark joined Genesys in 2003. Prior to Genesys, Mark served as vice president of EMEA for Commerce One and as chief executive officer of Aspelle. Prior to that, Mark worked in sales management at Ingres and Software AG, before joining Sybase as managing director of the UK. Mark holds a bachelor’s of science degree with honors in Engineering from the University of Surrey and an MBA from Cranfield University in the UK.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="mark-turner"] Regional Leaders Friedbert Schuh Senior Vice President, Europe, Middle East, Africa Friedbert Schuh is senior vice president of Europe, Middle East and Africa for Genesys. He is responsible for commercial activities in the region, including sales, channel management, delivery and customer satisfaction. Friedbert joined Genesys in 2014 and was previously the vice president of sales for the DACH region. Prior to joining Genesys, Friedbert worked for Infor and Lawson Software where he held various roles in sales and management. Friedbert holds a degree in business administration from the VWA Koblenz.   Richard Brown Senior Vice President, North America Richard Brown is senior vice president of North America for Genesys. He is responsible for commercial activities in the region, including sales, channel management, delivery and customer satisfaction. Richard joined Genesys in 2013. Prior to Genesys, Richard led the xMatters Global Sales organization as senior vice president of global sales. Prior to this, he served as vice president of sales at HP Software. Prior to its acquisition by HP, he was vice president of the Western Area and Latin America sales organizations for Mercury Interactive. He also held senior management and sales positions at Storage Networks, Oracle and EMC. Richard holds a bachelor of arts degree from the University of Washington.  
Tracy 2019

Tracy Coté is the chief people officer at Genesys.

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Tracy Coté

Chief People Officer

"We hire smart people and empower them to do great work, encourage them to bring their best every day to drive an exceptional experience for themselves, each other and our customers." [this_page_title] Chief People Officer Tracy Coté is the chief people officer at Genesys. She is responsible for all global programs designed to support and enhance the people experience at Genesys, including employee engagement, compensation, benefits, learning and development, employee relations, community, talent acquisition and employment branding. Tracy joined Genesys in 2013. Prior to Genesys, she was vice president of human resources at MobiTV, Inc., a leading provider of premium end-to-end mobile media solutions. Tracy also served as executive director of human resources at Organic Inc., a digital professional services company from 2004 to 2010. Holding a bachelor’s degree in English from Sonoma State University, Tracy was also a member of the faculty at San Francisco State University where she demystified human resources management for newcomers to the field for over 10 years.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="tracy-cote"] Videos GENESYS: Moments Connected May 24, 2017 CX18 Host Barbara Gonzalez Invites You to Join the CX Innovation April 9, 2018 Genesys 2018 SKO Recap Feb 20, 2018 Blog [blogfeed rb_ppp="3" rb_offset="0" author_id="224"]
Merijn te booij

Merijn te Booij is the chief marketing officer (CMO) at Genesys.

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Merijn te Booij

Chief Marketing Officer

"We are passionate about making the experiences between brands and consumers seamless and personalized. We create the innovations needed to help delight customers with every contact." [this_page_title] Chief Marketing Officer Merijn te Booij is the chief marketing officer (CMO) at Genesys. As CMO, Merijn leads the global marketing and product management organization. He is responsible for developing and executing the company’s technology vision, product strategy and go-to-market strategies to drive continued business growth and brand awareness. Merijn joined Genesys in 2000 as a sales consultant for its Europe, Middle East, and Africa region. Prior to his current role, he served as vice president of professional services, creating and leading the Genesys Business Consulting practice. Prior to Genesys, Merijn gained extensive experience in running contact centers, having managed contact center operations for the Dutch Automobile Association in Holland. Merijn holds a master’s degree in international law from the Rijksuniversiteit Utecht in the Netherlands.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="merijn-te-booij"] Videos The Role of the Human Agent in Customer Experience Oct 8, 2018 Moments Connected at Enterprise Connect 2018 Mar 8, 2018 Genesys SKO 2018 Recap Feb 20, 2018 Blog [blogfeed rb_ppp="3" rb_offset="0"]
Leadership headshot barry

Barry O’Sullivan serves as executive vice president and general manager for Genesys Core

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Barry O’Sullivan

Executive Vice President and General Manager for Genesys Core

"Genesys is leading the next major customer experience transition: making true hyper-personalization a reality so enterprises can deliver exceptional service at every touchpoint.” [this_page_title] Executive Vice President and General Manager for Genesys Core Barry O'Sullivan serves as executive vice president and general manager for Genesys Core, comprised of the company’s PureEngage™ and PureConnect™ on premises and cloud solutions. In this role, he is charged with the business unit’s oversight and growth, ensuring organizations can deliver competitively superior interactions at scale using the company’s industry-leading customer experience solutions. A technology industry veteran with more than 25 years of experience, Barry was most recently a member of the Genesys board of directors. He has also served as a senior advisor with Permira, a global investment firm, as well as managing director at Palo Alto Technology Partners, an advisory firm that helps companies scale globally. Prior to that, Barry was CEO and Founder of Altocloud, the cloud-based customer journey analytics provider acquired by Genesys in 2018. Earlier in his career, Barry was senior vice president and general manager for Cisco Systems. He was head of several multi-billion-dollar divisions including Collaboration, Unified Communications and Voice over IP, which he led from number six to the number one market share position worldwide. He previously served as vice president and general manager of Nortel Networks’ contact center business. Barry holds a bachelor's degree in electrical engineering from University College Cork and a master's degree in computer science from the University of Limerick. He also earned a master's degree in business administration from Santa Clara University, California. [this_page_title] Executive Vice President and General Manager for Genesys Core Barry O'Sullivan serves as executive vice president and general manager for Genesys Core, comprised of the company’s PureEngageä and PureConnectä on premises and cloud solutions. In this role, he is charged with the business unit’s oversight and growth, ensuring organizations can deliver competitively superior interactions at scale using the company’s industry-leading customer experience solutions. A technology industry veteran with more than 25 years of experience, Barry was most recently a member of the Genesys board of directors. He has also served as a senior advisor with Permira, a global investment firm, as well as managing director at Palo Alto Technology Partners, an advisory firm that helps companies scale globally. Prior to that, Barry was CEO and Founder of Altocloud, the cloud-based customer journey analytics provider acquired by Genesys in 2018. Earlier in his career, Barry was senior vice president and general manager for Cisco Systems. He was head of several multi-billion-dollar divisions including Collaboration, Unified Communications and Voice over IP, which he led from number six to the number one market share position worldwide. He previously served as vice president and general manager of Nortel Networks’ contact center business. Barry holds a bachelor's degree in electrical engineering from University College Cork and a master's degree in computer science from the University of Limerick. He also earned a master's degree in business administration from Santa Clara University, California.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="barry-osullivan"] Videos
Olivier jouve

Olivier Jouve is the executive vice president and general manager of Genesys Cloud

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Olivier Jouve

Executive Vice President and General Manager of Genesys Cloud

"Only the cloud offers the flexibility, scalability and computing power to analyze in real time the vast data resulting from customer interactions today across every channel." [this_page_title] Executive Vice President and General Manager of Genesys Cloud Olivier Jouve is the executive vice president and general manager of Genesys Cloud. He is responsible for the operations, product strategy and commercial activities of the business unit, which consists of the company’s next-generation public cloud solutions and services, including PureCloud®, artificial intelligence, digital and workforce engagement management (WEM). As a pioneer in customer sentiment technology, Olivier offers 30 years of global product management and research and development for enterprise and startup tech brands. He provides deep expertise on machine learning, text analytics and artificial intelligence. Prior to joining Genesys, Olivier held a variety of senior executive roles for IBM®, including vice president of offering management for IBM Watson IoT™, among others. To address some of the world’s most pressing challenges in transportation, manufacturing and energy delivery, he also developed and took to market innovative Internet of Things solutions including connected vehicles, Industry 4.0 and smart grids. Earlier in his career, Olivier held executive positions at SPSS Inc. and LexiQuest; founded Instoria, Portalys, and Voozici.com; and served as managing director for Webcarcenter.com. He also served as an associate professor in computer science at Leonardo da Vinci University in Paris. Olivier received two master’s degrees in computer science and geophysics/geochemistry from Pierre et Marie Curie University in Paris.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="olivier-jouve"] Videos Blended AI: Artificial Intelligence + Human Touch = The Best Customer Experience Oct 8, 2018 Genesys PureCloud Shines: 570 Percent ROI in Three Years Feb 6, 2018 Welcome to PureCloud for Salesforce Aug 17, 2017 Blog [blogfeed rb_ppp="3" rb_offset="0"]
Peter graf

Peter Graf is the Chief Strategy Officer.

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Peter Graf

Chief Strategy Officer

"We envision a world where humans and AI work together by leveraging automation when it makes sense and the human touch when it matters most." [this_page_title] Chief Strategy Officer Dr. Peter Graf is the chief strategy officer at Genesys. In his role, he is responsible for developing communicating, sustaining and executing the Genesys strategy. In addition, he oversees strategic alliances, mergers and acquisitions, business operations and disruptive innovation for the company. Peter joined Genesys in 2017 and initially served as chief product officer (CPO) where he drove the global product vision and innovation strategy. In this role, he was responsible for software product management, engineering, cloud operations and product delivery across the company’s broad solutions portfolio. Most significantly, Peter and his team delivered AI-powered, cloud-based common services, which now serve as the foundation for Genesys Core and Genesys Cloud. Prior to joining Genesys, Peter held a variety of executive leadership positions in operations, development, sales, marketing and services throughout his more than 25 years in the global enterprise software industry. His extensive background includes deep expertise on emerging technologies such as artificial intelligence. Earlier in his career, Peter served as CPO for Sungevity, a market-leading solar electricity company. He also held multiple senior leadership roles with multinational software corporation SAP, including serving as the executive vice president and general manager of Sustainability Software. Peter earned a doctorate in computer science from Universität des Saarlandes and a master’s degree in computer science and economics from Technische Universität Kaiserslautern in Germany.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="peter-graf"] Videos The Role of Customer Experience and How It Impacts Consumers Oct 8, 2018 Blended AI by Genesys with Proactive Chatbot Oct 2, 2017 Empowering Agents with Workload Management (iWD) Mar 14, 2017 Blog [blogfeed rb_ppp="3" rb_offset="0"]
Lucy norris

Lucy Norris is the chief customer success officer.

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Lucy Norris

Chief Customer Success Officer

"Customer experience is the linchpin that builds loyalty and sets businesses apart from the competition." [this_page_title] Chief Customer Success Officer Lucy Norris is the chief customer success officer responsible for end-to-end customer and partner enablement and support -- from strategy to execution incorporating revenue, delivery, and profitability. She is responsible for customer implementations, education and ongoing support of Genesys products and solutions in the cloud and on premises. This remit includes Genesys Care, the Genesys customer care program; Professional Services focused on customer realization of Genesys-based business outcomes; Genesys University focused on customer and partner enablement; and Customer Success Managers who represent the voice-of-customer — all of which are designed to drive customer loyalty evidenced by customer retention and expansion. Lucy joined Genesys in 2012 to create a global support and maintenance program and led the launch of Genesys Care and the transformation of the Genesys Customer Care organization to a global 24X7 center of excellence. Prior to Genesys, she served as senior vice president of global customer care at Global 360, a Texas-based leader in business process management software, acquired by Open Text. She has served as vice president of product management, customer care and commercialization at Eastman Software, Inc., a subsidiary of the Eastman Kodak Company.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="lucy-norris"] Videos Genesys State of Customer Experience Report Feb 12, 2018 Closing the Loop on Customer Experience Dec 4, 2017 Exceptional CX Moments That Matter for AO.com Sep 25, 2017 Blog [blogfeed rb_ppp="3" rb_offset="0"]
Jim rene

Jim René is the chief legal officer at Genesys.

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Jim René

Chief Legal Officer

"We pride ourselves in demonstrating a strong moral compass with customers and delivering as promised. Earning and maintaining our customers’ trust is paramount." [this_page_title] Chief Legal Officer Jim René is the chief legal officer at Genesys. He is responsible for all legal, regulatory, compliance and corporate governance matters. He also oversees the Genesys intellectual property portfolio and serves as corporate secretary. Jim joined Genesys in 2000 as general counsel for the West Coast region of Alcatel. In 2003, Jim was appointed general counsel, Alcatel North America, which included Genesys and other Alcatel North America businesses. Following the merger between Alcatel and Lucent Technologies in 2007, Jim served as deputy general counsel of Alcatel-Lucent. Prior to Genesys, Jim was a partner with Sheppard, Mullin, Richter & Hampton LLP, where he specialized in corporate and securities law, as well as merger and acquisition transactions. Jim holds a Juris Doctorate degree from Cornell Law School, an MBA degree from The Wharton School of the University of Pennsylvania, and a bachelor’s degree from Occidental College. Jim was a Fulbright Scholar in Germany at the Europe Institute, University of the Saarland, where he studied law and economics and was awarded a Certificate of European Studies.[leadersocial] In The News [customgrid post_limit="4" post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" post_type="inthenews" meta_key="news_date"] Videos GENESYS: Moments Connected May 24, 2017 CX18 Host Barbara Gonzalez Invites You to Join the CX Innovation April 9, 2018 Genesys Launches New Brand Identity Nov 30, 2017 Blog [blogfeed rb_ppp="3" rb_offset="0"]
Scott cravotta

Scott Cravotta is the executive vice president of professional services at Genesys.

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Scott Cravotta

Executive Vice President Professional Services

"With evolving expectations and rapidly advancing technologies, businesses need ongoing, full-journey assistance and guidance to get it right." [this_page_title] Executive Vice President Professional Services Scott Cravotta is the executive vice president of professional services at Genesys. He is responsible for all Genesys customer implementations, helping customers accelerate time to value and achieve business benefits from their solution. Prior to joining Genesys in 2014, Scott led the global professional services team at OpenText. He also served as the SVP for Global Professional Services at GXS where he led 2,200 enterprise and cloud professional services professionals in North America, EMEA, Asia, ANZ, Japan and Latin America. Earlier, he was division vice president and general manager at ADP where he was responsible for sales, implementation and customer support. Scott holds a bachelor of science degree from West Virginia University and proudly served for over 13 years in the U.S. Army Reserve and National Guard as a commissioned officer specializing in armor.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="scott-cravotta"] Videos Genesys State of Customer Experience Report Feb 18, 2018 Closing the Loop on Customer Experience Dec 4, 2017 Exceptional CX Moments That Matter for AO.com Sep 25, 2017 Blog [blogfeed rb_ppp="3" rb_offset="0"]

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