Genesys Leadership

"Genesys is leading the next major customer experience transition: making true hyper-personalization a reality so enterprises can deliver exceptional service at every touchpoint.” [this_page_title] Executive Vice President and General Manager for Genesys Multicloud Solutions Barry O'Sullivan serves as executive vice president and general manager for Genesys Multicloud Solutions, comprised of the company’s PureEngage™ and PureConnect™ on premises and cloud solutions. In this role, he is charged with the business unit’s oversight and growth, ensuring organizations can deliver competitively superior interactions at scale using the company’s industry-leading customer experience solutions. A technology industry veteran with more than 25 years of experience, Barry was most recently a member of the Genesys board of directors. He has also served as a senior advisor with Permira, a global investment firm, as well as managing director at Palo Alto Technology Partners, an advisory firm that helps companies scale globally. Prior to that, Barry was CEO and Founder of Altocloud, the cloud-based customer journey analytics provider acquired by Genesys in 2018. Earlier in his career, Barry was senior vice president and general manager for Cisco Systems. He was head of several multi-billion-dollar divisions including Collaboration, Unified Communications and Voice over IP, which he led from number six to the number one market share position worldwide. He previously served as vice president and general manager of Nortel Networks’ contact center business. Barry holds a bachelor's degree in electrical engineering from University College Cork and a master's degree in computer science from the University of Limerick. He also earned a master's degree in business administration from Santa Clara University, California. [this_page_title] Executive Vice President and General Manager for Genesys Multicloud Solutions Barry O'Sullivan serves as executive vice president and general manager for Genesys Multicloud Solutions, comprised of the company’s PureEngageä and PureConnectä on premises and cloud solutions. In this role, he is charged with the business unit’s oversight and growth, ensuring organizations can deliver competitively superior interactions at scale using the company’s industry-leading customer experience solutions. A technology industry veteran with more than 25 years of experience, Barry was most recently a member of the Genesys board of directors. He has also served as a senior advisor with Permira, a global investment firm, as well as managing director at Palo Alto Technology Partners, an advisory firm that helps companies scale globally. Prior to that, Barry was CEO and Founder of Altocloud, the cloud-based customer journey analytics provider acquired by Genesys in 2018. Earlier in his career, Barry was senior vice president and general manager for Cisco Systems. He was head of several multi-billion-dollar divisions including Collaboration, Unified Communications and Voice over IP, which he led from number six to the number one market share position worldwide. He previously served as vice president and general manager of Nortel Networks’ contact center business. Barry holds a bachelor's degree in electrical engineering from University College Cork and a master's degree in computer science from the University of Limerick. He also earned a master's degree in business administration from Santa Clara University, California.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="barry-osullivan"] Videos