Genesys
Leadership

"Genesys is a market leader with a remarkable customer base. The immense opportunity ahead of us is clear, and I intend to ensure that we capitalize on it." [this_page_title] Chief Executive Officer Tony Bates is the chief executive officer of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees. Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. A passionate technologist at heart, Tony began his career in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies. Career highlights include leading Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue and serving as CEO of Skype, where he was responsible for expanding the business to over 170 million connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers. In addition to his role at Genesys, Tony continues to serve on the board of directors at both VMWare and eBay.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="tony-bates"] Blog [blogfeed rb_ppp="3" rb_offset="0" author_id="695"]

“We've been investing in digital and AI to provide smarter, more seamless service for customers, and we're seeing tremendous progress. We are better positioned than ever to accelerate our innovation to help businesses restore the power of human connection through a digital interaction at every point in the customer experience.” [this_page_title] Executive Vice President and General Manager, Digital and AI Barry O’Sullivan serves as executive vice president and general manager for Genesys Digital. He is responsible for driving growth and innovation with digital and AI capabilities across Genesys’ entire solutions portfolio. Previously, he led Genesys Multicloud Solutions, comprised of Genesys Engage and PureConnect™ on premises and cloud solutions. A technology industry veteran with more than 25 years of experience, Barry was most recently a member of the Genesys board of directors. He has also served as a senior advisor with Permira, a global investment firm, as well as managing director at Palo Alto Technology Partners, an advisory firm that helps companies scale globally. Prior to that, Barry was CEO and Founder of Altocloud, the cloud-based customer journey analytics provider acquired by Genesys in 2018. Earlier in his career, Barry was senior vice president and general manager for Cisco Systems. He was head of several multi-billion-dollar divisions including Collaboration, Unified Communications and Voice over IP, which he led from number six to the number one market share position worldwide. He previously served as vice president and general manager of Nortel Networks’ contact center business. Barry holds a bachelor's degree in electrical engineering from University College Cork and a master's degree in computer science from the University of Limerick. He also earned a master's degree in business administration from Santa Clara University, California.

"Only the cloud offers the flexibility, scalability and computing power to analyze in real time the vast data resulting from customer interactions today across every channel." [this_page_title] Executive Vice President and General Manager of Genesys Cloud Olivier Jouve is the executive vice president and general manager of Genesys Cloud. He is responsible for the operations, product strategy and commercial activities of the business unit, which consists of the company’s next-generation public cloud solutions and services, including Genesys Cloud, artificial intelligence, digital and workforce engagement management (WEM). As a pioneer in customer sentiment technology, Olivier offers 30 years of global product management and research and development for enterprise and startup tech brands. He provides deep expertise on machine learning, text analytics and artificial intelligence. Prior to joining Genesys, Olivier held a variety of senior executive roles for IBM®, including vice president of offering management for IBM Watson IoT™, among others. To address some of the world’s most pressing challenges in transportation, manufacturing and energy delivery, he also developed and took to market innovative Internet of Things solutions including connected vehicles, Industry 4.0 and smart grids. Earlier in his career, Olivier held executive positions at SPSS Inc. and LexiQuest; founded Instoria, Portalys, and Voozici.com; and served as managing director for Webcarcenter.com. He also served as an associate professor in computer science at Leonardo da Vinci University in Paris. Olivier received two master’s degrees in computer science and geophysics/geochemistry from Pierre et Marie Curie University in Paris.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="olivier-jouve"] Blog [blogfeed rb_ppp="3" rb_offset="0" author_id="287"]

"Diverse and inclusive teams are fundamental drivers of innovation and that's what we're building at Genesys." [this_page_title] Chief People Officer Eva Majercsik is chief people officer at Genesys. She leads all global programs designed to support and enhance the people experience at Genesys. In her role, Eva oversees organizational and leadership initiatives, culture and engagement, total rewards and talent acquisition, retention and development. Eva brings more than 25 years of professional experience in human resources, services and sales, and is a firm believer that diverse and inclusive teams are fundamental drivers of innovation. She is passionate about providing strategic and organizational direction to allow employees to flourish and is known for balancing vision with operational excellence. Prior to joining Genesys, Eva was global head of HR, 3D Printing and Digital Manufacturing, at HP Inc., after serving as the company’s regional head of HR for the Americas Region. Previously, she was the Global Director of HR, Cloud and Enterprise, at Microsoft. Earlier in her career, Eva worked more than 20 years at IBM, where she held several roles in the Global Services organization before joining the HR function. Eva serves on the board of the Society of Hispanic Professional Engineers, the nation's largest organization dedicated to fostering Hispanic leadership in STEM. She holds a Bachelor’s degree in Industrial Engineering from Universidad de Lima and is fluent in English, Spanish, French and Hungarian.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="eva-majercsik"] Blog [blogfeed rb_ppp="3" rb_offset="0" author_id="695"]

"We're making it possible for any organization to forge deeper connections with customers so they can finally deliver on the promise of personalization in their customer experience." [rawcss raw_css="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"] [this_page_title] Chief Financial Officer Brian is the Chief Financial Officer for Genesys. He is responsible for Finance, Accounting, Procurement, Global Real Estate and IT. Brian is an accomplished senior financial executive with more than 20 years of finance, operations and business development experience in both the United States and internationally. He has worked in a number of industries, from consumer products and manufacturing to service businesses. He has expertise in managing company investments during times of rapid and evolving growth and leading companies through transformations with a focus on operational excellence. Most recently, Brian was CFO at Cornerstone OnDemand (Nasdaq: CSOD), where he played a leadership role in growing the business, from $350 million to more than $800 million, while significantly improving profitability, from -2% margins to 25%. His previous CFO roles include ecommerce boutique leader Zulily and higher education provider Apollo Education Group. Earlier in his career, Brian held various roles in finance and public accounting. Brian holds a bachelor’s degree in Accounting from the University of Arizona.[leadersocial]

"With our cloud, AI and predictive engagement technologies, we’re setting a new standard in personalized service so organizations can build customer trust and long-term loyalty." [rawcss raw_css="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"] [this_page_title] Chief Marketing Officer Joyce is the chief marketing officer for Genesys. She is responsible for the company’s overall marketing and communications strategy including strengthening its brand, fueling growth as well as go-to-market and demand generation strategies for new products around the world. Joyce has more than two decades of experience in scaling growth in the technology sector. Her expertise spans all facets of marketing including digital, brand, communications and product marketing for software solutions leveraging cloud, real time communications, AI, IoT and more. Most recently, she was Chief Marketing and Digital Officer for Arm, where she spearheaded the design and implementation of the marketing tech stack to jumpstart data-driven lead generation and optimize conversion rates. Joyce also successfully launched multiple products in new markets alongside one of the largest partner ecosystems in the world. Prior to Arm, Joyce led marketing for global brands such as Skype and Skype for Business at Microsoft as well as product communications and partnerships for Chromebooks and Google Hangouts at Google. She has also held multiple marketing and product management leadership positions for several startup and mid-sized companies including Wrike, Symmetricom, and Internap. Joyce has two Bachelor of Science degrees in Finance and Architecture from the California Polytechnic State University.[leadersocial]

"With diversity, equity and inclusion as core tenets of our business, there is no limit to what we can achieve." [rawcss raw_css="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"] [this_page_title] Global Diversity, Equity and Inclusion Officer Eric Thomas leads the Diversity, Equity and Inclusion practice at Genesys. He is charged with developing global programs that deliver progressive diversity and foster an inclusive culture throughout the company. Attracting, developing and promoting talent that is representative of the communities we serve is a business priority for Genesys, and one that encourages employees to bring their best selves to work every day. Prior to his current role, Eric served as vice president, Global Delivery, in Genesys Professional Services leading a team of more than 450 employees responsible for worldwide implementation services. Previously, Eric held multiple leadership roles at Alcatel-Lucent and Ericsson where he drove employee resource groups focused on the unique challenges African Americans face in corporate settings. Eric co-founded and served on the board of three non-profit organizations that mentored young African American males in underserved cities. He also supported creation of the Collin County NAACP branch where he remains an active member. Eric holds a bachelor’s degree in Business and a master’s degree in Business Administration from Eastern New Mexico University as well as an executive management certificate from the London School of Business.[leadersocial]

"Genesys is uniquely positioned to help any organization anywhere, regardless of size or segment, transition to the cloud." [rawcss raw_css="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"] [this_page_title] Executive Vice President of Global Sales and Field Operations Marylou joined Genesys in 2020 and is executive vice president of global sales and field operations. She is responsible for worldwide sales, field operations and partnerships across the globe. Marylou is an accomplished business leader with deep technology experience in enterprise and software sales. She has led large scale and highly complex global sales organizations and is a recognized expert in go-to-market and customer success strategies. As a leader at Cisco Systems, Oracle, HPE, Anaplan and CognitiveScale, Marylou has transformed global businesses for more than half of her career. As Anaplan’s head of sales for Enterprise Majors, she was responsible for the transformation of the company’s enterprise majors business. Leading a cross functional team of sales, indirect sales, and pre-sales. Prior to that, Marylou was CognitiveScale’s Chief Revenue Officer, SVP worldwide sales for HPE Pointnext, SVP HCM sales for Oracle, and VP of worldwide enterprise software sales, global business transformation at Cisco Systems spearheading a multi-year global transformation aligning SW assets and cloud consumption across a $6 billion portfolio. Marylou has a BS degree in business management from Penn State University and resides in Washington, DC. She’s an Executive Leader for Junior Achievement and Habitat for Humanity and is actively involved in local community charities. [leadersocial]

"We envision a world where humans and AI work together by leveraging automation when it makes sense and the human touch when it matters most." [this_page_title] Chief Strategy Officer Dr. Peter Graf is the chief strategy officer at Genesys. In his role, he is responsible for developing communicating, sustaining and executing the Genesys strategy. In addition, he oversees strategic alliances, mergers and acquisitions, business operations and disruptive innovation for the company. Peter joined Genesys in 2017 and initially served as chief product officer (CPO) where he drove the global product vision and innovation strategy. In this role, he was responsible for software product management, engineering, cloud operations and product delivery across the company’s broad solutions portfolio. Most significantly, Peter and his team delivered AI-powered, cloud-based common services, which now serve as the foundation for Genesys Core and Genesys Cloud. Prior to joining Genesys, Peter held a variety of executive leadership positions in operations, development, sales, marketing and services throughout his more than 25 years in the global enterprise software industry. His extensive background includes deep expertise on emerging technologies such as artificial intelligence. Earlier in his career, Peter served as CPO for Sungevity, a market-leading solar electricity company. He also held multiple senior leadership roles with multinational software corporation SAP, including serving as the executive vice president and general manager of Sustainability Software. Peter earned a doctorate in computer science from Universität des Saarlandes and a master’s degree in computer science and economics from Technische Universität Kaiserslautern in Germany.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="peter-graf"] Blog [blogfeed rb_ppp="3" rb_offset="0" author_id="290"]

"Customer experience is the linchpin that builds loyalty and sets businesses apart from the competition." [this_page_title] Chief Customer Success Officer Lucy Norris is the chief customer success officer responsible for end-to-end customer and partner enablement and support -- from strategy to execution incorporating revenue, delivery, and profitability. She is responsible for customer implementations, education and ongoing support of Genesys products and solutions in the cloud and on premises. This remit includes Genesys Care, the Genesys customer care program; Professional Services focused on customer realization of Genesys-based business outcomes; Genesys University focused on customer and partner enablement; and Customer Success Managers who represent the voice-of-customer — all of which are designed to drive customer loyalty evidenced by customer retention and expansion. Lucy joined Genesys in 2012 to create a global support and maintenance program and led the launch of Genesys Care and the transformation of the Genesys Customer Care organization to a global 24X7 center of excellence. Prior to Genesys, she served as senior vice president of global customer care at Global 360, a Texas-based leader in business process management software, acquired by Open Text. She has served as vice president of product management, customer care and commercialization at Eastman Software, Inc., a subsidiary of the Eastman Kodak Company.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="lucy-norris"] Blog [blogfeed rb_ppp="3" rb_offset="0" author_id="231"]

"With evolving expectations and rapidly advancing technologies, businesses need ongoing, full-journey assistance and guidance to get it right." [this_page_title] Executive Vice President Professional Services Scott Cravotta is the executive vice president of professional services at Genesys. He is responsible for all Genesys customer implementations, helping customers accelerate time to value and achieve business benefits from their solution. Prior to joining Genesys in 2014, Scott led the global professional services team at OpenText. He also served as the SVP for Global Professional Services at GXS where he led 2,200 enterprise and cloud professional services professionals in North America, EMEA, Asia, ANZ, Japan and Latin America. Earlier, he was division vice president and general manager at ADP where he was responsible for sales, implementation and customer support. Scott holds a bachelor of science degree from West Virginia University and proudly served for over 13 years in the U.S. Army Reserve and National Guard as a commissioned officer specializing in armor.[leadersocial] In The News [customgrid post_limit="3" post_col="12" post_gutter="15px" post_sort="DESC" post_type="inthenews" post_tax="tax_leadership" post_i_tax="scott-cravotta"] Blog [blogfeed rb_ppp="3" rb_offset="0"]

"We pride ourselves in demonstrating a strong moral compass with customers and delivering as promised. Earning and maintaining our customers’ trust is paramount." [this_page_title] Chief Legal Officer Jim René is the chief legal officer at Genesys. He is responsible for all legal, regulatory, compliance and corporate governance matters. He also oversees the Genesys intellectual property portfolio and serves as corporate secretary. Jim joined Genesys in 2000 as general counsel for the West Coast region of Alcatel. In 2003, Jim was appointed general counsel, Alcatel North America, which included Genesys and other Alcatel North America businesses. Following the merger between Alcatel and Lucent Technologies in 2007, Jim served as deputy general counsel of Alcatel-Lucent. Prior to Genesys, Jim was a partner with Sheppard, Mullin, Richter & Hampton LLP, where he specialized in corporate and securities law, as well as merger and acquisition transactions. Jim holds a Juris Doctorate degree from Cornell Law School, an MBA degree from The Wharton School of the University of Pennsylvania, and a bachelor’s degree from Occidental College. Jim was a Fulbright Scholar in Germany at the Europe Institute, University of the Saarland, where he studied law and economics and was awarded a Certificate of European Studies.[leadersocial] In The News [customgrid post_limit="4" post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" post_type="inthenews" meta_key="news_date"]

"For a company whose success is rooted in empowering empathetic experiences, executing a sustainable strategy is a natural outcome. This strategy is focused on maximizing positive impact for our business, society, and the environment.” [this_page_title] Global Sustainability Officer Bridgette McAdoo leads the Global Sustainability practice at Genesys. She is responsible for sustainability as a management approach that holistically optimizes our economic, social, and environmental impact. In her role leading sustainability at Genesys, Bridgette drives our stakeholder engagement, education, and the evolution of the sustainable strategy and programs across Genesys. She also leverages sustainability metrics to track our non-financial performance and deliver integrated reports to our stakeholders Bridgette has over 20 years of experience in sustainability leadership roles across multiple sectors, including the World Wildlife Fund (WWF), where she most recently led corporate strategy and engagement for WWF’s Freshwater and Food goals, Global Director of Sustainability for KFC, where she headed all sustainability issues for the brand, internally within Yum! Brands and externally with various sustainability stakeholders, and operations roles that were part of NASA’s Space Shuttle and Mars Rover programs. She holds a bachelor’s degree in Industrial Engineering from the Florida Agricultural and Mechanical University and an MBA in Strategy from the Drucker School of Management.

“Genesys is the only company to give customers options throughout their entire Experience as a Service journeys. The Multicloud Solutions business unit provides the largest enterprises with flexible, open and reliable customer experience technology, along with innovations in workflow, digital channels and AI.” [this_page_title] Executive Vice President and General Manager for Genesys Multicloud Solutions John Hernandez is Executive Vice President and General Manager for Genesys Multicloud Solutions, comprised of Genesys Engage™ and PureConnect™ on-premises and cloud solutions. In this role, he’s charged with the business unit’s oversight and growth, ensuring organizations can deliver competitively superior interactions at scale using the company’s industry-leading customer experience solutions. John joined Genesys in 2020 as SVP and General Manager, Genesys Engage. Within a few months in the role, he spearheaded the launch of the Genesys Multicloud architecture, an industry first. Prior to joining Genesys, John was CEO of Selligent, a cloud marketing platform, Chief Operating Officer of the Salesforce multi-billion-dollar Service Cloud business, and Vice President and General Manager of the Contact Center business unit within the Cisco Collaboration division. He also held a variety of management positions at IBM and Nortel Networks. John holds a bachelor’s degree in Economics from Santa Clara University.