Pick the perfect plan for your business
Our flexible pricing is designed with you in mind—just like our award-winning call center software
Currency
Genesys Cloud 1
Solve customer problems faster
- Inbound & outbound voice
- IVR minutes, data storage, API requests
Genesys Cloud 2
More channels, more success
- Includes Genesys Cloud 1 +
- Unlimited email & chat
- AI-powered customer engagement
- Extra IVR minutes, data storage, API requests
Genesys Cloud 3
Unlimited channel surfing
- Includes Genesys Cloud 1 & 2 +
- SMS & messaging app routing
- Workforce engagement management
- Maximum IVR minutes, data storage, API requests
Prices listed are per named user, billed annually.
Plan Comparison
Self Service
Speech-enabled IVR
Voicebots
Chatbots
Digital
Unlimited chat and email routing
Co-browse and screenshare
SMS and messaging apps routing
Inbound
Inbound Voice Routing
Voicemail
Callback (IVR & web)
Outbound
Basic outbound campaigns
Advanced outbound campaigns
Inbound / outbound blending
Workforce
Unified communications
Interaction recording
Screen recording
Quality management and compliance
Workforce management
Integrations
Access to AppFoundry marketplace
Platform APIs
Insights
Real-time and historical views
Historical reporting
Performance dashboards
Make every day easier in your contact center with Genesys Cloud
Easy to deploy
Go live in days, not months. Enjoy Genesys Cloud right away as a turnkey application. Add pre-built integrations with a click. Or use our open APIs to build a custom solution.
Easy to use
Genesys Cloud is designed to be radically simple. Its intuitive, all-in-one interface means almost no training, better customer context, and happier, more productive reps.
Easy to succeed
With better visibility into your contact center and business operations, you can make smarter decisions—fast. Genesys Cloud customers often see ROI in as little as 90 days.
We’re here to help.
Just say the word—we’ll reach out to talk through the options and find the best fit for you.