PureCloud pricing
Reap the benefits of an all-in-one platform
The best PureCloud® contact center platform for your business
PureCloud 1
Solve customer problems faster.
$75.00 USD
per agent per month*
(billed annually)
Minutes sold separately.
PureCloud 2
More channels, more success.
$110.00 USD
per agent per month*
(billed annually)
Minutes sold separately.
PureCloud 3
Unlimited channel surfing.
$140.00 USD
per agent per month*
(billed annually)
Minutes sold separately.
See PureCloud pricing for your region.
With different platform packages, you can choose the best option for your company.
PureCloud Communicate pricing
Your phone has big dreams.
$10.00 USD
per user per month*
(billed annually)
Minutes sold separately.
Flexible voice options
Take business communications entirely to the cloud with
pay per minute PureCloud Voice services.
Or, keep your existing carrier contract and
manage your own voice cost.
Get up to speed quickly
You’ve got the power
Self-start helps you get up and running on your own. You get access to the PureCloud Resource Center, online training modules and web-based enablement events.
A helping hand
Work hand-in-hand with the Genesys success team to set up your communication platform at lightning speed. You’ll get all the tools you need to reach your business goals.
Full service setup
Premier Success Services gives you the white glove treatment you deserve. Choose from three levels of subscription service plans for Professional Services support, depending on your needs.
Compare plans
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| Ability to Customize Script | ✓ | ✓ | |
| Default Script - Basic Contact Info | ✓ | ✓ | ✓ |
| Import / Export Scripts | ✓ | ✓ | |
| Inbound Call Support | ✓ | ✓ | ✓ |
| Outbound Call Support | ✓ | ✓ | ✓ |
| URL Screen Pop | ✓ | ✓ | ✓ |
| Chat | ✓ | ✓ | |
| ✓ | ✓ | ||
| Messaging - Messaging Platforms | ✓ | ||
| Messaging SMS | ✓ | ||
| Voice | ✓ | ✓ | ✓ |
| Complex Variable Types | ✓ | ✓ | |
| Pre-packaged Validations | ✓ | ✓ | |
| Script Errors Panel | ✓ | ✓ | |
| Templates | ✓ | ✓ | |
| Version Control | ✓ | ✓ |
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| Access Control | ✓ | ✓ | ✓ |
| Altocloud | ✓ | ✓ | ✓ |
| Amazon Lex Digital Bots | ✓ | ✓ | |
| Amazon Lex Voicebots | ✓ | ✓ | ✓ |
| Click-to-Dial (tel: links) | ✓ | ✓ | ✓ |
| Make Call from Context Menu | ✓ | ✓ | ✓ |
| PureCloud UI Embedded in Browser Extension | ✓ | ✓ | ✓ |
| Screen Pops | ✓ | ✓ | ✓ |
| Call Logging | ✓ | ✓ | ✓ |
| Click-to-Dial | ✓ | ✓ | ✓ |
| PureCloud UI Embedded in Salesforce | ✓ | ✓ | ✓ |
| PureCloud UI Embedded in Zendesk | ✓ | ✓ | ✓ |
| Microsoft Dynamics (Data Actions) | ✓ | ✓ | ✓ |
| REST (Access a 3rd Party REST API) | ✓ | ✓ | ✓ |
| Salesforce (Data Actions) | ✓ | ✓ | ✓ |
| Zendesk (Data Actions) | ✓ | ✓ | ✓ |
| Skype for Business | ✓ | ✓ | ✓ |
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| ACD Voicemail Routing | ✓ | ✓ | |
| Bullseye Routing | ✓ | ✓ | ✓ |
| Callbacks (IVR & Web) | ✓ | ✓ | |
| Canned Responses | ✓ | ✓ | |
| Customer Journey | ✓ | ✓ | |
| ✓ | ✓ | ||
| External Contacts | ✓ | ✓ | ✓ |
| Inbound Messaging (WhatsApp) | ✓ | ||
| In-Queue Audio Configuration | ✓ | ✓ | ✓ |
| Messaging Inbound (Facebook Messaging, Twitter Direct Message, Line) | ✓ | ||
| Preferred Agent Routing | ✓ | ✓ | |
| Priority, FIFO Routing | ✓ | ✓ | ✓ |
| Skills-based Routing | ✓ | ✓ | ✓ |
| SMS Inbound | ✓ | ||
| SMS Outbound (On-behalf of Queue) | ✓ | ||
| Voice | ✓ | ✓ | ✓ |
| Voice Co-browse | ✓ | ||
| Voice Screenshare | ✓ | ||
| Web Chat | ✓ | ✓ | |
| Web Chat Co-browse | ✓ | ||
| Web Chat Screenshare | ✓ | ||
| Wrap-up Codes | ✓ | ✓ | ✓ |
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| Abandon Rate Configuration | ✓ | ✓ | ✓ |
| Caller ID Control | ✓ | ✓ | ✓ |
| Campaign Sequences | ✓ | ✓ | ✓ |
| Filtering for Call Lists | ✓ | ✓ | ✓ |
| Multi-level Caller ID Settings | ✓ | ✓ | ✓ |
| Outlook-Style Schedule View | ✓ | ✓ | ✓ |
| Progress View | ✓ | ✓ | ✓ |
| Callable Times | ✓ | ✓ | ✓ |
| Dynamic Do Not Call Lists | ✓ | ✓ | ✓ |
| Multiple DNC Lists per Campaign | ✓ | ✓ | ✓ |
| Online DNC.com Integration | ✓ | ✓ | ✓ |
| Pacing Control and Overrides | ✓ | ✓ | ✓ |
| Time Zone Mapping; Automatic for North America | ✓ | ✓ | ✓ |
| Time Zone Support | ✓ | ✓ | ✓ |
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| Advanced Record Processing Rules | ✓ | ✓ | ✓ |
| Agentless / Auto-messaging | ✓ | ✓ | |
| Answering Machine Detection | ✓ | ✓ | ✓ |
| Contact List Management | ✓ | ✓ | ✓ |
| Contact List Rest API | ✓ | ✓ | ✓ |
| Data Export | ✓ | ✓ | ✓ |
| Inbound / Outbound Blending | ✓ | ✓ | |
| Outbound Reports | ✓ | ✓ | ✓ |
| Power | ✓ | ✓ | |
| Predictive | ✓ | ✓ | |
| Preview | ✓ | ✓ | ✓ |
| Priority Preview | ✓ | ✓ | |
| Progressive | ✓ | ✓ | ✓ |
| Scheduled Callbacks | ✓ | ✓ | |
| Wrap-up Codes | ✓ | ✓ | ✓ |
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| Access to Custom Statistics and Views through Flexible API | ✓ | ✓ | ✓ |
| Alerts | ✓ | ✓ | ✓ |
| Contact Center Dashboard | ✓ | ✓ | ✓ |
| Export Dynamic Views | ✓ | ✓ | ✓ |
| Flow Performance Views Overview | ✓ | ✓ | ✓ |
| Interactions View | ✓ | ✓ | ✓ |
| Intraday Monitoring and Schedule Adherence Views | ✓ | ||
| My Performance and My Queue Activity (Formerly Agent Dashboard) | ✓ | ✓ | ✓ |
| Performance Dashboards | ✓ | ✓ | ✓ |
| Queues Activity Real-Time Views | ✓ | ✓ | ✓ |
| Queues and Agents Performance View | ✓ | ✓ | ✓ |
| Skills, Wrap-up, DNIS Views | ✓ | ✓ | ✓ |
| Agent Activity Summary Report | ✓ | ✓ | ✓ |
| Interaction Details | ✓ | ✓ | ✓ |
| Queue Metrics | ✓ | ✓ | ✓ |
| Queue Wrapup Summary Report | ✓ | ✓ | ✓ |
| Scheduled Reports | ✓ | ✓ | ✓ |
| Listen | ✓ | ✓ | |
| Locator Search | ✓ | ✓ | |
| Real-time Dashboard | ✓ | ✓ |
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| CCPA | ✓ | ✓ | ✓ |
| GDPR | ✓ | ✓ | ✓ |
| HIPAA Compliance | ✓ | ✓ | ✓ |
| PCI DSS (with Secure IVR) | ✓ | ✓ | |
| PCI DSS (with Secure Pause) | ✓ | ✓ | ✓ |
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| Automatic Speech Recognition (ASR): Supported Languages | ✓ | ✓ | ✓ |
| Audio Debug a Call Flow (English) | ✓ | ✓ | ✓ |
| Dependency Tracking | ✓ | ✓ | ✓ |
| Drag & Drop Auto-Attendant | ✓ | ✓ | ✓ |
| Email Flows | ✓ | ✓ | |
| Graphical Task Editor | ✓ | ✓ | ✓ |
| Inbound Call Flows | ✓ | ✓ | ✓ |
| Integrated Prompt Management | ✓ | ✓ | ✓ |
| Integrated Speech Enablement | ✓ | ✓ | ✓ |
| Native Versioning | ✓ | ✓ | ✓ |
| Outbound Call Flows | ✓ | ✓ | |
| Printing a Call Flow | ✓ | ✓ | ✓ |
| Real-time Error Tracking | ✓ | ✓ | ✓ |
| Robust Expression Editing | ✓ | ✓ | ✓ |
| Secure IVR | ✓ | ✓ | |
| Text-to-Speech (TTS): Supported Languages | ✓ | ✓ | ✓ |
| PureCloud 1 | PureCloud 2 | PureCloud 3 | |
| Agent, Evaluator, and Supervisor Access – Recordings and Evaluation Scores | ✓ | ✓ | |
| Calibration Process | ✓ | ✓ | |
| Evaluation Assignment | ✓ | ✓ | |
| Evaluation Assignment - Per Agent per Time Period | ✓ | ✓ | |
| Evaluation Form Designer | ✓ | ✓ | |
| Evaluation Notifications | ✓ | ✓ | |
| Faceted Evaluation Search | ✓ | ✓ | |
| Multiple Question Types: Yes/no, Multiple Choice, Critical, and Fatal | ✓ | ✓ | |
| 100% Email Recording | ✓ | ✓ | |
| 100% Encryption | ✓ | ✓ | ✓ |
| 100% Voice Recording | ✓ | ✓ | ✓ |
| 100% Web Chat Recording | ✓ | ✓ | |
| Bulk Delete | ✓ | ✓ | ✓ |
| Callback | ✓ | ✓ | |
| Dual-channel Call Recording | ✓ | ✓ | |
| Evaluation Audit Trail | ✓ | ✓ | |
| Flexible Search with Facets | ✓ | ✓ | ✓ |
| Long-term Cloud Storage | ✓ | ✓ | ✓ |
| Messaging | ✓ | ||
| Permission-based Playback Access | ✓ | ✓ | ✓ |
| Policy-based Recording Retention | ✓ | ✓ | ✓ |
| Recording Audit Trail | ✓ | ✓ | ✓ |
| Screen Recordings | ✓ | ||
| Secure Pause | ✓ | ✓ | ✓ |
| Single-channel Call Recording | ✓ | ✓ | ✓ |
| SMS | ✓ | ||
| Survey Views | ✓ | ||
| Multi-channel Post Interaction Web based Surveys | ✓ | ||
| Speech-to-Text Transcription (3rd Party) | ✓ | ✓ | |
| Agent Activation | ✓ | ✓ | ✓ |
| Listen (Monitoring) | ✓ | ✓ | ✓ |
| Historical Schedule Adherence | ✓ | ||
| Intraday Monitoring | ✓ | ||
| Intraday Rescheduling | ✓ | ||
| Load-Based Schedule Generation | ✓ | ||
| Manual Schedule Creation | ✓ | ✓ | |
| Real-Time Schedule Adherence | ✓ | ||
| Shift Trading | ✓ | ||
| Short-Term Forecasting | ✓ | ||
| Time Off Requests | ✓ |
| Collaborate | Communicate | |
| Audio Conferencing | ✓ | |
| Call Recording | ✓ | |
| Chat | ✓ | ✓ |
| Cloud IP PBX | ✓ | |
| Desktop Sharing | ✓ | ✓ |
| Directory | ✓ | ✓ |
| File Sharing | ✓ | ✓ |
| Group Ring, Hunt Groups | ✓ | |
| Inbound & Outbound Faxing | ✓ | |
| Native Mobile Application | ✓ | ✓ |
| Unified Inbox | ✓ | |
| Video Calling - Peer-to-peer | ✓ | ✓ |
| Video Calling - Multi-user | ✓ | |
| Voicemail | ✓ | |
| WebRTC Softphone | ✓ |
Make an impact
Call centers have achieved 571% ROI with the Genesys PureCloud CX solution
*Requires annual contract. Monthly pricing available.