By industry
Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
Currency
Want to compare plans? See our feature matrix plan comparison
Handle any customer call with ease. Take advantage of inbound and outbound voice, dynamic routing, callbacks, employee support and more. All the essentials you need in a single package.
Plan includes:
Digitally empower your customers and employees. Get the flexibility you need to deliver highly personalized and proactive digital experiences with robust channels and advanced digital capabilities. This includes a workspace fully optimized for digital employees, making it easier to manage multiple interactions in asynchronous conversation flows.
Plan includes:
Own the customer experience beyond the phone call. For organizations looking to offer both voice and digital engagement solutions, look no further! Get access to every channel for a seamless and connected customer journey.
Plan includes:
Connect the employee journey with the customer journey to deliver exceptional experiences for everyone. Elevate your employee experience with a full suite of workforce engagement capabilities that empower, energize and unleash your employee superpowers.
Plan includes:
Connect the employee journey with the customer journey to deliver exceptional experiences for everyone. Elevate your employee experience with a full suite of workforce engagement capabilities that empower, energize and unleash your employee superpowers.
Plan includes:
Prices listed are per named user, billed annually. Usage-based pricing may apply.
Accelerate innovation and improve end-to-end journeys with turnkey personalization, automation and prediction
AI Experience
Starting at
$40 Monthly USD
The AI Experience is available for voice and digital. It includes Predictive Engagement, Digital and Voice Bots, Knowledge, Agent Assist and Predictive Routing.
Measure, monitor and optimize journeys at scale to improve customer experiences and business performance
Increase efficiency and effectiveness of workers in the contact center and beyond
Genesys Cloud EX
Starting at
$90 Monthly USD
Combine Genesys workforce engagement with your existing customer experience platform. The Genesys Cloud EX™️ solution empowers you to manage your resources, quality and performance.
Resource management
Quality management
Performance management
Flip the switch. Add digital channels for users who need them.
Available for:
GC1
Unleash employee superpowers. Add Workforce Engagement Management for employees who need it.
Available for:
GC1GC2
Need specific AI use cases? Automate with voice and chatbots, acquire customers effectively or route customers to the best agent with AI add-ons.
Available for:
GC1GC2GC3
Extend Genesys native UC to your entire organization for seamless collaboration and knowledge sharing.
Available for:
GC1GC2GC3
Take advantage of flexible options for voice connectivity. Bring your own cloud carrier or use Genesys Cloud Voice for reliable, resilient and scalable telephony.
Available for:
GC1GC2GC3
Explore pre-built integrations and apps — CRM, UC, BI, bots and more — to reach your goals faster.
Available for:
GC1GC2GC3
Pay for logged in user
Best for predictable agent staffing at the best available price.
Pay for time used by logged in users
Best for contact centers with part-time agents or frequent usage spikes.
Pay for simultaneous users
Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.
Send us a quick chat or just say the word — we’ll reach out to talk through the options and find the best fit for you and your business.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
