Pick the perfect plan for your business

Our flexible pricing is designed with you in mind—just like our award-winning call center software

Currency

Genesys Cloud 1

Solve customer problems faster

  • Inbound & outbound voice
  • IVR minutes, data storage, API requests

Talk to sales

Genesys Cloud 3

Unlimited channel surfing

  • Includes Genesys Cloud 1 & 2 +
  • SMS & messaging app routing
  • Workforce engagement management
  • Maximum IVR minutes, data storage, API requests

Talk to sales

Prices listed are per named user, billed annually.

Self Service

Speech-enabled IVR

Voicebots

Chatbots

Digital

Unlimited chat and email routing

Co-browse and screenshare

SMS and messaging apps routing

Inbound

Inbound Voice Routing

Voicemail

Callback (IVR & web)

Outbound

Basic outbound campaigns

Advanced outbound campaigns

Inbound / outbound blending

Workforce

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Integrations

Access to AppFoundry marketplace

Platform APIs

Insights

Real-time and historical views

Historical reporting

Performance dashboards

Make every day easier in your contact center with Genesys Cloud

Easy to deploy

Easy to deploy

Go live in days, not months. Enjoy Genesys Cloud right away as a turnkey application. Add pre-built integrations with a click. Or use our open APIs to build a custom solution.

Easy to use

Easy to use

Genesys Cloud is designed to be radically simple. Its intuitive, all-in-one interface means almost no training, better customer context, and happier, more productive reps.

Easy to succeed

Easy to succeed

With better visibility into your contact center and business operations, you can make smarter decisions—fast. Genesys Cloud customers often see ROI in as little as 90 days.

We’re here to help.

Just say the word—we’ll reach out to talk through the options and find the best fit for you.

Live Assistance

Live Assistance