Pick the perfect plan for your business
Our flexible pricing is designed with you in mind — just like our award-winning call center software
Prices listed are per named user, billed annually.
Our flexible pricing is designed with you in mind — just like our award-winning call center software
Prices listed are per named user, billed annually.
Currency
Solve customer
problems faster
For complete voice and digital interactions
Connect the employee journey with the customer journey to deliver exceptional experiences
Have a question? Explore the Genesys Cloud CX FAQ page
Flexibly use Genesys MultiCloud CX and Genesys Cloud CX
Click here to learn more
Agents. Bots. You have options.
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Speech-enabled IVR
Voicebots
Chatbots
Unlimited chat and email routing
Co-browse and screenshare
SMS
Messaging apps
Web messaging
Inbound Voice Routing
Voicemail
Callback (IVR and web)
Voice outbound campaigns
Digital outbound campaigns
Inbound / outbound blending
Unified communications
Interaction recording
Screen recording
Quality management and compliance
Workforce management
Employee performance & engagement
Speech and text analytics
Access to AppFoundry Marketplace
Platform APIs
Real-time and historical views
Historical reporting
Performance dashboards
Pay for logged in user
Best for predictable agent staffing at the best available price.
Pay for time used by logged in users
Best for contact centers with part-time agents or frequent usage spikes.
Pay for simultaneous users
Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.
Just say the word — we’ll reach out to talk through the options and find the best fit for you.