Architect, deploy and operate a unified cloud contact center across regions
This technical guide explores how the Genesys Cloud™ platform enables global availability so you can deliver consistent, low-latency customer experiences across regions. Start with a clear view of the core architecture and global infrastructure built on Amazon Web Services (AWS). Then see your options for voice services and how to use global media fabric to keep real-time media close to your customers and agents for enhanced conversation quality and to meet data residency requirements.
Gain practical insights into planning availability, resiliency and performance for your organization. The guide highlights effective deployment patterns, including use cases that demonstrate how enterprises scale operations globally without sacrificing quality. To help you prepare, it also includes exploratory questions and planning resources designed to guide timelines, team alignment and success metrics. You’ll discover how the AI-Powered Experience Orchestration capabilities of Genesys Cloud provide the flexibility and reliability you need to operate at scale — so your teams stay connected and customers receive consistent, high-quality experiences wherever they may be.
