AI-powered experience orchestration
Prebuilt solutions
Genesys Cloud CX
Deliver personalized experiences at scale with a comprehensive contact center.
Genesys Cloud EX
Drive employee efficiency in your contact center and beyond with a WEM standalone solution.
AppFoundry® Marketplace
Extend the Genesys Cloud platform with pre‑integrated apps.
Open platform
Deliver end-to-end personalized experiences at scale
AI and automation
Realize value faster with purpose-built AI that’s easy to deploy, control and optimize.
Contact center software
Optimize with intelligent automation and embedded AI that delivers value from day one.
Digital customer engagement
Seamlessly connect on any channel with humans and AI-powered bots.
Customer journey management
Connect data silos to orchestrate and optimize end-to-end customer and employee experiences.
Workforce engagement management
Unlock employee potential with built-in AI that simplifies management and drives impact and retention.
Cloud architecture and open platform
Innovate continuously, scale globally and build any customer experience.
Trusted across industries
Banking
Build trust and loyalty with seamless banking experiences across channels — every time.
Healthcare
Create secure, connected patient experiences that transform their care at scale.
Retail
Personalize every shopping experience with scalable retail support your customers can count on.
Insurance
Keep up with policyholder demands across channels using an AI-powered technology platform.
Government
Deliver secure, trusted digital government services that exceed customer expectations.
More industries
Discover how companies across industries achieve their specific goals with Genesys.
Your company and Genesys
Discover how pioneering organizations are reshaping the landscape of customer experience.
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Redefine your success standards
Leading brands worldwide are making customer experience a competitive differentiator with Genesys.
Customer stories
Succeed and grow
Connect and engage
Spotlight
See how Modivcare saved over $17M since implementing a digital-first strategy.
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Ascend to new heights with our partners
Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.
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Partnership in action
Genesys received a 5-star award in the 2024 CRN Partner Program.
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Get the resources you need
Discover the latest research, reports and resources to orchestrate more connected experiences.
All resources
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Learn
Trending
Explore customer experience in the age of AI. Move beyond the hype and see how AI can work for you.
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A great partner, a great place to work
Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.
More about Genesys
Who we are
Why Genesys
Recent
Genesys named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
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Enhancing the fan experience for over 100 million sports enthusiasts
Relentless pursuit of service excellence
Setting new standards in customer experience for over 130 premium brands
Bot-blended regional services with a personal touch
Growing revenue with seamless, personalized journeys
Achieved ROI in three months
60% of calls are fully automated
Zero staff attrition since implementing Genesys Cloud
Reduced contact center costs by 30%
Boosting efficiency with digital channels
Processing support requests 64% faster
48% lower total cost of ownership with Genesys Cloud
95% of all chat conversations are resolved using a Genesys bot
$17 million cost savings and rising
Increased efficiency leads to $1 million savings
Boosting efficiency through unified CCaaS and Salesforce CRM
Matching high-speed broadband services with digital-first customer care
Aligning AI-driven efficiency, productivity and financial benefits to brand values
Providing hope through 24/7 crisis support services
Western Sydney University transforms communication in the cloud
Rainmaker leverages integration for greater sales and service success
Boosting the UK’s largest digital automotive marketplace with cloud contact center transformation
Narayana Health achieves greater patient care and operational efficiency
PureGym solves peak demand challenges with digital and AI
Beyond Bank activates new AI capabilities to streamline call handling and improve service
Aeromexico elevates customer and employee experiences
Improving staff and client experience with Genesys Cloud
Unlocking business value with customer journey management
Elevating travel experiences by reimagining digital service
Crafting better banking journeys with omnichannel experiences
Elevating customer experience in food delivery
Transforming global BPO operations
Enhancing customer experience and improving agent productivity in healthcare
Booting employee experience and operation efficiency
Electrolux Group puts customer centricity and agent empowerment first
Building better customer and employee experiences with digital
Achieving sustainability in the cloud
Redesigning experience with highly engaged contact centers
Etraveli Group unifies contact centers, improving customer experience
Transforming service to survivors and enabling workforce mobility through cloud and AI innovation
German housing leader gains much-needed reliability and scalability
Unisys enhances client experiences on a global scale with Genesys Cloud
Transforming customer experience with digital engagement
Putting customers first by unifying five separate service organizations and empowering frontline teams
Bankaya improves contact rate and account recovery
Transforming customer experience while optimizing operational efficiency worldwide
Displaying the way to higher engagement, better experience and greater revenue
QBE ignites customer experience evolution with Genesys Cloud
Alight Solutions elevates highly personalized interactions worldwide
Connecting the nonprofit donation journey
Maximizing talent pools
Digital CX innovation at scale
Putting student well-being first
Removing deep-down experience inhibitors
Native digital shopping by design
Boosting customer satisfaction and productivity with a cloud solution
Empowering digital superheroes
Quenching the thirst for innovation
Personalizing customer care
Elevating lifetime relationships with an innovative customer experience platform
Scaling CX operations with one consolidated system
Accelerating the digital future
Orchestrating a high-tech, high-touch online shopping experience
Delivering exceptional experiences from the comfort of home
Pioneering conversational banking
Sparking a better customer experience
Bridging the cryptocurrency gap with an all-in-one customer experience platform
Empowering a member-first culture
Omnichannel customer service at its best
Frictionless customer-first care
Empowering remote work and digital innovation
Revving up a great customer and employee experience
A global deployment to deliver consistent experiences
Cloud contact center transforms customer service
Creating memorable vacations
Transforming the customer and employee experience
Making changes for maximum impact
From ordinary to exceptional customer experience
Winning the hearts of customers and sellers across thousands of islands
There during the toughest times
Digital transformation provides a 360-degree view
Pushing passenger experiences to new heights
Delivering on the promise of personalization
Driving strategy towards customer and business benefits
Embracing digitalization by going beyond the phone
Agile customer management with a scalable cloud solution
Brazilian bank invests in cloud contact center for scalability and innovation
Building proactive banking models
Conversational AI ingenuity
Ticketing leader transforms service with AI
