Customer stories

Benify

Boosting efficiency through unified CCaaS and Salesforce CRM

Fibrus Networks

Matching high-speed broadband services with digital-first customer care

Kiwibank

Aligning AI-driven efficiency, productivity and financial benefits to brand values

The Trevor Project

Providing hope through 24/7 crisis support services

Western Sydney University

Western Sydney University transforms communication in the cloud

Rainmaker

Rainmaker leverages integration for greater sales and service success

Auto Trader

Boosting the UK’s largest digital automotive marketplace with cloud contact center transformation

Narayana Health

Narayana Health achieves greater patient care and operational efficiency

PureGym

PureGym solves peak demand challenges with digital and AI

Beyond Bank

Beyond Bank activates new AI capabilities to streamline call handling and improve service

Aeromexico

Aeromexico elevates customer and employee experiences

Anglicare Sydney

Improving staff and client experience with Genesys Cloud

Arvig

Unlocking business value with customer journey management

Virgin Atlantic

Elevating travel experiences by reimagining digital service

Security Bank

Crafting better banking journeys with omnichannel experiences

Robinhood

Elevating customer experience in food delivery

Maximus

Transforming global BPO operations

Maxicare

Enhancing customer experience and improving agent productivity in healthcare

Northumbrian Water

Booting employee experience and operation efficiency

Electrolux Group

Electrolux Group puts customer centricity and agent empowerment first

BPHA

Building better customer and employee experiences with digital

Eesti Energia

Achieving sustainability in the cloud

AdaptHealth

Redesigning experience with highly engaged contact centers

Etraveli

Etraveli Group unifies contact centers, improving customer experience

National Domestic Violence Hotline

Transforming service to survivors and enabling workforce mobility through cloud and AI innovation

B&O Service

German housing leader gains much-needed reliability and scalability

Unisys

Unisys enhances client experiences on a global scale with Genesys Cloud

Missouri Department of Social Services

Transforming customer experience with digital engagement

Somerset Council

Putting customers first by unifying five separate service organizations and empowering frontline teams

Bankaya

Bankaya improves contact rate and account recovery

Schneider Electric

Transforming customer experience while optimizing operational efficiency worldwide

GSG

Displaying the way to higher engagement, better experience and greater revenue

QBE

QBE ignites customer experience evolution with Genesys Cloud

Alight Solutions

Alight Solutions elevates highly personalized interactions worldwide

Canadian Red Cross

Connecting the nonprofit donation journey

Lighthouse Works

Maximizing talent pools

Nuuday

Digital CX innovation at scale

The University of Texas Rio Grande Valley

Putting student well-being first

Stanley Steemer

Removing deep-down experience inhibitors

TechStyleOS

Native digital shopping by design

BancoEstado

Boosting customer satisfaction and productivity with a cloud solution

Sage France

Empowering digital superheroes

Coca-Cola Bottlers’ Sales and Services

Quenching the thirst for innovation

Pluxee

Personalizing customer care

Cathay Pacific

Elevating lifetime relationships with an innovative customer experience platform

Humm Group

Scaling CX operations with one consolidated system

SV Gruppe

Accelerating the digital future

Blibli

Orchestrating a high-tech, high-touch online shopping experience

Farmers Mutual Group

Delivering exceptional experiences from the comfort of home

Rabobank

Pioneering conversational banking

Spark

Sparking a better customer experience

Bitkub Exchange

Bridging the cryptocurrency gap with an all-in-one customer experience platform

Independent Health

Empowering a member-first culture

DKV

Omnichannel customer service at its best

Eni Plenitude

Frictionless customer-first care

Helpline

Empowering remote work and digital innovation

Tuhu

Revving up a great customer and employee experience

Xiaomi Corporation

A global deployment to deliver consistent experiences

Edenred Brazil

Cloud contact center transforms customer service

Uplift Inc.

Creating memorable vacations

Heineken Mexico

Transforming the customer and employee experience

Metergy

Making changes for maximum impact

O2E Brands

From ordinary to exceptional customer experience

Tokopedia

Winning the hearts of customers and sellers across thousands of islands

Service NSW

There during the toughest times

Grupo Vanti

Digital transformation provides a 360-degree view

Dolfi1920

Pushing passenger experiences to new heights

Utility Warehouse

Delivering on the promise of personalization

Aeroporti di Roma

Driving strategy towards customer and business benefits

ACEA

Embracing digitalization by going beyond the phone

BetFlag

Agile customer management with a scalable cloud solution

Sicredi

Brazilian bank invests in cloud contact center for scalability and innovation

DenizBank Financial Services Group

Building proactive banking models

Woolworths

Conversational AI ingenuity

See Tickets

Ticketing leader transforms service with AI

Probe Group

Transforming customer and employee experience

Presbyterian Healthcare Services

Managing from a distance

CarGarantie

Customer-centric all the way

Woolworths Finance Shared Services

Blended cloud and RPA transformation

DNB

Digital-first banking in critical times

Xerox

Achieving ambitious business outcomes faster

Localsearch

Empowering business continuity in a crisis

Twiddy & Company

Making vacations even more memorable

Digicall Assist

Delivering superior CX at the roadside

NatWest Group

Enhancing customer experience with digital

Countdown New Zealand

Retail giant unlocks growth with cloud

Banco Bolivariano

Omnichannel chatbot enhances customer-centricity

FCT

Invested in superior customer experience

Siemens Healthineers

Harmonizing customer experience around the globe

Matmut

Building loyalty among policyholders

Co-op Group

Accelerating business transformation

Multilaser

Reaching a new level of customer service

Nexon Asia Pacific

Transforming a workforce for the digital age

Utilita

Finding self-service success

State of Iowa

Elevating the resident experience with AI

Atomy

Accelerating global expansion with cloud

CarTrawler

Fueling the world’s leading B2B ground travel platform

Arvato

Gaining an edge with a cloud-first strategy

Seyco

Digital transformation and innovation reshape collection model

Inter

Setting new service standards

3 Denmark

Uniting sales and customer service

Aioi Nissay Dowa Insurance

Treating customers as valued guests with an end-to-end cloud solution

Astellas Pharma Inc.

Strengthening customer experience and operational excellence

PATLive

Resetting for remote customer experience management

Tokio Marine Management Australasia

Delivering superior customer experience with leading cloud technology

Conrad Electronic

Fast cloud rollout supports personalized customer service

Brighton and Hove Albion Football Club

Building closer bonds

Banco Solidario

Crafting a better experience across channels

Universal Assistance

Omnichannel innovation and high-quality service in critical times

Carestream Dental

Delighting customers and engaging employees

Dental Axess

AI-powered visibility and collaboration

Ilumno

Transforming online higher education through the cloud

Paul Hartmann

Cloud enables cross-border contact center communication

American Heart Association

Driving innovation and cost savings with a custom cloud solution

Deutsche Glasfaser

Connecting the country through digitization and broadband

Field Management Ireland

Matching hot leads with top performers

Telefoonaanname.nl

Maintaining strong client connections with cloud

FirstCare

Building top-class HR support services

Pihlajalinna

Putting patient needs first

NSW Department of Communities and Justice

Agile cloud solution empowers agents to provide same-day customer outcomes

Bolsa de Valores de Colombia

Omnichannel integration creates a premium customer experience

Legrand

Adapting service for all buying journeys

Round Room

Mobile retailer transforms operations with an all-in-one cloud platform

ConTe.it

Fast tracking
time to value

Cegid

Cloud deployment assures client focus and employee safety

Edenred Mexico

Boosting business results through innovation

UNITEC

Going digital to provide an omnichannel experience

Entel

Perfecting cognitive AI customer experience

Carglass

Improving the customer experience and boosting profits

TSB Bank

Enabling a cloud-powered future

Fonterra

Personalization, innovation and agility with cloud technology

BIS Contact Center

Fast migration to the cloud to grow 10x more

Bank Millennium

Standing up to every challenge

eco24

Positioned for growth and innovation with cloud

Singapore Airlines

Personalizing the online travel experience

Bank OCBC NISP

Holistic customer engagement in a mobile-first world

SITA

Contact center innovation sees productivity take off

JPIMedia

Bringing cloud innovation to advertising

Vivo

Cognitive interaction improves customer experiences

CallPageboy

Reinventing customer experience in the cloud

Western Governors University

Personalizing the student learning experience

Ethiopian Airlines

Business transformation and continuity during a pandemic

Cetelem

A journey to digitization

FE CREDIT

Fast, easy lending to millions of unbanked customers

BARMER

BARMER builds a user-friendly digital front door

Lyreco Group

Building the business around customers

NSPCC

Protecting millions of children from abuse

Housing Direct

Swapping IT complexity for autonomous customer experience innovation

VIPKid

Transforming online education experiences

Group Pierre & Vacances Center Parcs

Delighting vacationers with a five-star customer experience

Feros Care

Enabling bolder living through the cloud

Ignite Travel Group

Taking customer experience to the cloud and mobilizing for international expansion

Pentafon

Transforming customer and employee experiences for bottom-line benefits

Gaitame.com

Shifting to cloud incites contact center transformation

Next

Fine-tuning AI for natural speech

Fremtind Service

Steering toward innovation in the public transport sector

TOT Public Company Limited

Embracing the power of cloud and AI

Leroy Merlin

Full control, flexibility and scalability in the cloud

BBVA Argentina

Optimizing customer experience through cloud technology

QuinStreet

Unleashing performance marketing with cloud techonology

MyBudget

Delivering extraordinary omnichannel connectivity

Ping An Insurance

Delivering seamless omnichannel customer experience

Kiwi.com

Keeping the travel industry on the move

Nahdi Medical Company

Empowering the community pharmacy

Paipaidai

Innovating in the new financial industry

Sureway

Cloud solution creates scalability to match changing demand

Dutch Lottery

Applying a functional, flexible platform to increase customer satisfaction

Company Nurse

Better experiences and ROI with composable CX

Lenovo

Creating an exceptional customer experience with unified omnichannel systems

Affin Bank

Delivering outstanding experiences and optimizing business performance

Lowell Norway

Perfecting credit management services

The First MicroFinanceBank Limited

Pakistani bank bridges the social and economic divide

Saga

Unlocks business insights to improve sales performance and customer satisfaction

Orient Bank

Creating winning customer experiences

Westpac New Zealand

Building an elite services company

A1

Business rules change the game for A1

Actavo

Empowering customer experience heroes

tel-inform

Customer service provider with long history transforms into a digital service champion

Swisscard

Building loyal relationships that drive business growth

Falabella

Provides an innovative multichannel customer experience

Banorte

Simplifies their contact center to deliver superior customer service

Vodafone

AI-based unified digital messaging amplifies the customer experience

Welsh Water

Makes their customer experience vision a reality

Groupama

Moving closer to clients

New Zealand Ministry of Justice

Increases efficiencies and collects more outstanding fines

Marks & Spencer

Joined-up shopping experience keeps the focus on customers

Australia Post

Creates personal relationships with customers

iiNet

Listens to the true voice of the customer

Bupa Australia

Delivers customer-led transformation

eFinancial

Redesigning the life insurance experience

Home Credit China

Manages the growth and consistency of great customer experience

City of Helsinki

Shaping public services around citizens’ needs

Swisscom

Delivering on innovative ideas and a passion for customer experience

ICICI Bank

Transforms their customer experience with Genesys

Inland Revenue New Zealand

Simplifies customer interactions with the Genesys solution

Datamétrica

Transforming service operations for dramatically improved results

Quicken

Meeting all customer experience needs with a flexible, scalable cloud solution

Vivonet

Cloud solution delivers superior tech support to customers

Proximus

lifts efficiency and optimizes service business

Telefónica Chile

Transforms the customer experience through operational efficiency

Diabetes Victoria

Diabetes Victoria boosts contact centre capacity with Genesys in partnership with QPC

Al Romansiah

Serving up fine food with an unbeatable customer experience

Rapid Financial Solutions

Growing financial services company improves customer service and agent satisfaction

K-Electric

Making a contact center transformation Shine

Rose-Hulman Institute of Technology’s AskRose Homework Help

AskRose Homework Help improves the student experience through the Genesys Cloud platform

Cleartrip

Cleartrip streamlines customer experience with self-service options

Optimind Winter

Cloud-based platform eliminates customer experience risk

Nordea Bank

Nordea Bank innovation grows digital connections, enabling customers to make contact on their terms

Axis Bank

Improved customer experience and sales productivity

RCB

Revenue recovery firm achieves pinpoint accuracy

Enel

Raising the bar on contact center performance

DWP

Contact center transformation puts focus on citizens

Banca Mediolanum

Offering better customer experience through innovation

Bouygues Telecom

Uniting digital customer journeys

L’olivier

Cloud clears way for innovation

Cielo

Cielo jumpstarts a channel revolution with Genesys