Home > Resources

Keep up to date with the latest advances in contact center and customer experience

Request a demo

Try for free

Contact us

Request a quote

Featured resources

Genesys-Prescriptive-Migration-EX-sidebar-EN

Executive Brief

Genesys prescriptive migration: The art of simplified migration with proven ROI

Mitigate-Risks-Nurture_Offer-EN

Executive Brief

Future-proof your customer experience and mitigate the risks of outdated contact center technology

Gartner-CCaaS-MQ-resource_center-EN

Research Report

2018 Gartner Magic Quadrant for CCaaS NA

FSA_New_Consumer_Whitepaper-sidebar-EN

Article

Beyond Millennials: How Banks Can Prepare For The New Consumer

Clear
Why-Genesys-IN-resource_center-EN

Infographic

Choose a partner, not just a vendor

AI-Customer-Success-Resource_Center-EN

EBook

Improve customer satisfaction, sales and workforce engagement with Genesys Blended AI

Top-10-Ways-to-Take-Advantage-of-AI-Resource_Center-EN

Tip Sheet

Top 10 ways to take advantage of AI and deliver great customer experiences

Smarter-Routing-and-Agent-Management-Checklist-Resource_Center-EN

Tip Sheet

Smarter contact center routing and agent management checklist

Cyara-CX-Assurance-Platform-Resource_Center-EN

Datasheet

Cyara CX Assurance Platform

Workspace-Plugin-for-Salesforce-Resource_Center-EN

Datasheet

Workspace Plug-in for Salesforce.com

Improve-your-digital-sales-through-AI-supported-journey-shaping-EX-EN-resource_center

Executive Brief

Improve your digital sales through AI-supported journey shaping

IVR-Driver-Resource_Center-EN

Datasheet

IVR Driver

Genesys-Prescriptive-Migration-EX-sidebar-EN

Executive Brief

Genesys prescriptive migration: The art of simplified migration with proven ROI

Mitigate-Risks-Nurture_Offer-EN

Executive Brief

Future-proof your customer experience and mitigate the risks of outdated contact center technology

Consolidating Tech-ebook-sidebar-[EN]

EBook

Considerations for consolidating call center technology

Ten_benefits_of_updating_your_PureConnect_workforce_management_tools-TS-resource_center-EN

Tip Sheet

Ten benefits of updating your PureConnect workforce management tools

Forrester-2019-Trends-Thumbnails-resource_center-EN

Research Report

Three Customer Service Megatrends in 2019: As AI Eats Jobs, Agents Are More Valued

An-IT-managers-guide-The-call-center-technology-migration-playbook-EB-sidebar-EN

EBook

The call center technology migration playbook

Drive-More-Sales-Through-Your-Website-Resource_Center-EN

EBook

Drive more sales through your website

FS-2018-BestPractices-th

Research Report

Frost & Sullivan recognizes Genesys with 2018 North American Hosted/Cloud Contact Center Market Leadership Award

Play_4-Customer_acquisition_center-Offer_overview-resource_center-EN

Brochure

Customer acquisition center

Play_4-Genesys_prospect_conversion-Offer_overview-resource_center-EN

Brochure

Genesys prospect conversion

GenesysPredicts2019-th

Executive Brief

Genesys Predicts 2019

Coca-Cola-Business-Services-IN-EN-Final-1

Infographic

Quenching their customers’ thirst for better support: The Coca-Cola Business Services story

Latitude-DS-resource_center-EN

Datasheet

Latitude by Genesys

FS_IG_Genesys-IT_13Dec18_v4_jw-1

Infographic

Frost & Sullivan: You Must Support Digital Transformation in the Contact Center

FS_IG_Genesys-LOB_13Dec18_v3_jw-1

Infographic

Frost & Sullivan: Update Your Contact Center Today or Risk Losing Business Tomorrow

Genesys-PureCloud-Platform-Ebook-Sidebar-EN

Brochure

Genesys PureCloud platform brochure

Segment-Log-Parser-Resource_Center-EN

Datasheet

Segment Log Parser for the Genesys PureConnect platform

User-Import-Service-Resource_Center-EN

Datasheet

User Import Service for the Genesys PureConnect platform

Automated_Callback-DS-resource_center-EN

Datasheet

Automated Callback for the PureConnect platform

Dialer_Contact_List_Importer-DS-resource_center-EN

Datasheet

Dialer Contact List Importer for the PureConnect platform

Data_Tables_for_PureCloud-DS-resource_center-EN

Datasheet

Data Tables for the PureCloud platform

Turn on Great Customer Experiences in Insurance

Brochure

Turn on Great Customer Experiences in Insurance

REST to SOAP-Thumbnails-3D-ENREST to SOAP-Thumbnails-resource_center-EN

Datasheet

REST to SOAP service for the PureCloud platform

VidyoEngage_DS-resource_center-EN

Datasheet

VidyoEngage for Genesys

GU_Course_Bundle-resource_center-CA

Brochure

Genesys Learning Paths

AI-Ethics-resource_center-EN

Infographic

AI Ethics Guidelines

State-of-CX-report-EB-resource_center-EN

EBook

Genesys State of Customer Experience research

5-Key-Benefits-Virtual-Contact-Center-TS-resource_center-EN

Datasheet

Five key benefits of a virtual contact center

MIT-Report-Humans-and-Bots–resource_center-EN

Research Report

MIT Global Research: Humans + Bots: Tension and Opportunity

Winter-Guide-EB-resource_center-EN

Brochure

Winter Innovations 2018

Gartner-CCaaS-MQ-resource_center-EN

Research Report

2018 Gartner Magic Quadrant for CCaaS NA

PureConnect-Cloud-EB-resource_center-EN

EBook

Genesys PureConnect Cloud platform Zero Compromise

Genesys-Customer-Service-Survery-Results-PPT-resource_center-EN

Research Report

What do consumers really think about customer service?

User-Data-Management-Console-for-the-PureCloud-Platform-Resource-EN

Datasheet

User Data Management Console for the PureCloud platform

ACD-Replacement-TS-resource_center-EN

Tip Sheet

Building the business case to replace your call center ACD

FSA_New_Consumer_Whitepaper-sidebar-EN

Article

Beyond Millennials: How Banks Can Prepare For The New Consumer

FSA_Employee_Engagement_Whitepaper-sidebar-EN

Article

Why Employee Engagement Is Key To Winning Superior Customer Experience

FSA_AI _&_CX_Whitepaper-sidebar-EN

Article

How Financial Institutions Are Using Artificial Intelligence to Change The Face Of Customer Experience

Screen Shot 2018-10-01 at 10.50.50 AM

Infographic

Up close and personalized—three ways your contact center can keep customers sticky

admin-ajax

EBook

Turn your retail contact center into a revenue generator: Five trends you need to know

Screen Shot 2018-10-01 at 10.06.46 AM

Research Report

Six steps to take right now if you’re thinking about upgrading your retail contact center

admin-ajax-1

Infographic

Five ways technology is shaping the future of the retail contact center

admin-ajax-1

EBook

Five reasons tomorrow’s customer won’t be shopping with today’s retailer

admin-ajax

EBook

3 reasons you need to build an ecosystem for customer service, not a fragile “frankenstack”

Screen Shot 2018-10-01 at 10.53.52 AM

Infographic

10 ways to improve your retail contact center

Screen Shot 2018-10-02 at 3.40.56 PM

Datasheet

QuickData for the Genesys PureCloud platform

Forrester Wave Cloud CC Launch-resource_center

Industry Report

Genesys named a leader in the Forrester Wave™ cloud contact centers

Drive-Marketing-And-CX-Technology-With-Modern-Technology-Resource-Image-EN

Infographic

Forrester study shows importance of customer experience technology investment to drive business success

Drive-Marketing-And-Cx-Convergence-With-Modern-Technology-A-Focus-On-The-Retail-Industry-Resource-Thumbnail-3D-EN

Industry Report

Drive Marketing and CX Convergence with Modern Technology: A focus on the Retail and eCommerce industry

Drive-Marketing-And-CX-Convergence-With-Modern-Technology-A-Focus-On-The-Healthcare-Industry-Resource-Thumbnail-EN

Industry Report

Drive Marketing and CX Convergence with Modern Technology: A focus on the Healthcare and Pharmaceuticals industries

Drive-Marketing-And-CX-Convergence-With-Modern-Technology-A-Focus-On-The-BFSI-Industries-Resource-Thumbnail-EN

Industry Report

Drive Marketing and CX Convergence with Modern Technology: A focus on the Banking, Financial Services and Insurance industries

Predictive-routing-in-action-EX-resource_center-EN

Executive Brief

Predictive routing in action

Genesys-PureConnect-Interaction-Analyzer-DS-resource_center-EN

Datasheet

Genesys PureConnect Interaction Analyzer

G2Crowd-Summer2018-ResourceThumb

Research Report

G2 Crowd Report for Contact Center Infrastructure | Summer 2018

Gartner Customer Experience and Relationship Management Software Report-resource_center-EN

Industry Report

Gartner Customer Experience and Relationship Management Software Worldwide Analysis

PureConnect-Interaction-Optimizer-DS-resource_center-EN

Datasheet

Genesys PureConnect Interaction Optimizer

Change-management-infographic-IN-resource_center-EN

Infographic

Lead change with an executive vision

The-US-Customer-Experience-Decision-Makers-Guide-2018-WP-resource_center-EN

Industry Report

ContactBabel CX Decision-Makers Guide 2018

Millennials-in-your-workforce-EB-resource_center-EN

EBook

Millennials in your workforce

IDC-Cloud-based-applications-to-transform-customer-service-WP-resource_center-EN

Research Report

IDC White Paper: Cloud-Based Applications to Transform Customer Service

Final-TLP-Report-EB-Resource-Center-EN

Research Report

Drive Marketing and CX Convergence With Modern Technology Solutions

Google-Next-IN-resource_center-EN

Infographic

Genesys enables innovation at the speed of business

Successfully-navigate-your-customer-experience-transformation-WP-resource_center-EN

Article

Successfully navigate your customer experience transformation

G-Insurance-video-resource_center-EN

Video

Deliver seamless, effortless and personalized experiences with Genesys

10-misbeliefs-with-lead-management-resource_center-EN

Infographic

Ten most common misbeliefs about lead management

Critical-Capabilities-Contact-Center-Infrastructure-resource_center-EN

Research Report

Critical Capabilities for Contact Center Infrastructure, Worldwide

Artificial intelligence: Friend or foe of customer service?

White Paper

Artificial intelligence: Friend or foe of customer service?

State-of-CX-report-EB-resource_center-EN

Research Report

Genesys State of Customer Experience research

Genesys-Testing-as-a-Service-DS-resource_center-EN

Datasheet

Genesys Testing as a Service

Building-the-Business-Case-for-Omnichannel-TS-resource_center-EN

Tip Sheet

Six tips to future-proof your small or mid-sized business

Forrester-Customer-Service-Reboot-WP-resource_center-EN

Research Report

Customer Service Reboot: The Rise Of The Gig Economy – Forrester Research

Three-Reasons-Move-From-Avaya-resource_center-EN

EBook

Three reasons to move from Avaya to Genesys Self-Service

Moving-beyond-random-interactions-to-thoughtfully-designed-journeys–resource_center-EN

Executive Brief

Move beyond random interactions to thoughtfully designed customer journeys

Five-Methods-For-Measuring-Call-Deflection-From-Experiences-That-Begin-With-Digital-WP-resource_center-EN

Research Report

Forrester Research: Five Methods for Measuring Call Deflection From Experiences That Begin With Digital

Demystifying-AI-Creating-an-AI-partnership-that-maximizes-business-results-WP-resource_center-EN

White Paper

Demystifying AI: Creating an AI partnership that maximizes business results

Not_all_CX_platforms_equal-ebook-EB-resource_center

EBook

Not All Customer Experience Platforms Are Created Equal

Gartner-report-CCI-2018-resource_center-EN

Research Report

Magic Quadrant for CCI – Worldwide

New-Way-Forward-resource_center-EN

EBook

The best way forward for large Avaya contact centers

Summer-Release-EB-resource_center-EN

Brochure

Summer Release 2018

Recognize-Warning-Signs-PBX-EBresource_center-EN

EBook

Recognize the warning signs of an unhealthy PBX relationship

Who-Owns-CX-video-resource_center-EN

Video

Who owns CX? Sales and marketing must act now

A-New-Journey-Infographic-Resource_Center-EN

Infographic

Follow the path to customer experience transformation

Digital-Revolution-Government-Customer-Experience-WP-resource_center-EN

Research Report

GovLoop, Genesys and GDIT: A Digital Revolution in Government CX

RB-Connecting-Customer-Experience-to-Employee-Engagement-WP-resource_center

Research Report

GovLoop and Genesys – How customer experience is impacted by employee engagement

PureCloud-TEI-Spotlight-WP-resource_center-EN

Research Report

Forrester TEI Spotlight: Organizations Moving from On-Premise Solutions

Forrester-Blended-AI-Future-Customer-Service-Here-WP-resource_center-ES_(002)

Research Report

Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy

PureConnect-Salesforce-DS-resource_center-EN

Datasheet

PureConnect for Salesforce integration

GovLoop-Genesys-Making-Case-for-CX-Government-WP-resource_center-EN

Industry Report

GovLoop and Genesys: Making a Case for the Customer Experience in Government

Analyzing-and-shaping-Customer-journeys-WP-resource_center-EN

White Paper

Altocloud White Paper: Analyzing and Shaping Customer Journeys

FS-co-of-the-year-2018-resource_center

Research Report

Frost & Sullivan recognizes Genesys with 2018 NA Contact Center Company of the Year Award

Forrester-2018-Customer-Service-Trends-WP-resource_center-EN

Research Report

Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

Customer-Interaction-Integration-with-SAP-CRM-BR-resource_center-EN

Brochure

SAP integration with the PureConnect platform

Purecloud-Salesforce-DS-resource_center-EN

Datasheet

PureCloud for Salesforce

Forrester-TEI-report-infographic-Resourcethumbnail

Infographic

Forrester Study Reveals Benefits of an Omnichannel Engagement Center

Which_Solution_Is_Right_for_You-VC-resource_center-EN

Infographic

Which Omnichannel Engagement Center Solution Is Right for You?

Genesys_Gplus_Adapter_fo_SAP-DS-resource_center-EN

Datasheet

Gplus Adapter for SAP CRM

Genesys-Gplus-Salesforce-DS-resource_center-EN

Datasheet

Gplus Adapter Salesforce

Increase-Efficiency-Medicare-Claims-Processing-SB-resource_center-EN

Brochure

Increase Efficiency in Medicare Claims Processing

Improving-Efficiency-In-Claims-Processing-SB-resource_center-EN

Brochure

Claims Processing: Improve Efficiency and the Customer Experience

resource_center-personalized_ivr_cx-video

Video

How Personalized IVR Improves Customer Experience

resource_center-secure_ivr_payments-video

Video

Genesys Secure IVR Payments

Government_Customer-Experience-Imperative-EB-resource_center-EN

EBook

The Customer Experience Imperative in Government

Genesys-Voice-Platform-as-a-Service-DS-resource_center-EN

Datasheet

Genesys Voice Platform as a Service

Genesys-University-Overview-DS-ResourceThumbnail-EN

Datasheet

Genesys University Overview

Workload-Management-BR-resource_center-EN

Brochure

Genesys Workload Management

Genesys-Corporate-Brochure-BR-resource_center-EN

Brochure

Deliver the Gold Standard of Customer Experiences Today

AudioCodes-DS-resoure_center-EN

Datasheet

Genesys and AudioCodes

IVR-Designer-video-resource_center-EN

Video

What Have You Done for Your IVR Lately?

Preference_Management-DS-resource_center-EN

Datasheet

Genesys Preference Management

Compliant_Outbound-DS-resource_center-EN

Datasheet

Compliant Outbound Communications

Genesys_Customer_Opt-In-DS-resource_center-EN

Datasheet

Genesys Customer Opt-In

Social-Media-Cust-Service-SB-resource_center-EN

Brochure

Social Media for Customer Service

Genesys_420HD_IPphone-DS-resource_center-EN

Datasheet

Genesys 420HD IP Phone

Genesys-Workspace-DS-resource_center-EN

Datasheet

Genesys Workspace

Genesys_Pulse-DS-resource_center-EN

Datasheet

Genesys Pulse

Genesys-Info-Mart-and-Genesys-Interactive-Insights-DS-resource_center-EN

Datasheet

Genesys Interactive Insights

Genesys-Knowledge-Center-DS-resource_center-EN

Datasheet

Genesys Knowledge Center

Web-Engagement-DS-resource_center-EN

Datasheet

Genesys Web Engagement

Genesys-Workforce-Planning-SB-resource_center-EN

Brochure

Genesys Workforce Planning

Genesys-Interaction-Analytics-Capabilities-SB-resource_center-EN

Brochure

Interaction Analytics Capabilities

Multimedia-Connector-Skype-Business-DS-resource_center-EN

Datasheet

Multimedia Connector for Skype for Business

Genesys-Outbound-SB-resource_center-EN

Brochure

Genesys Outbound

Genesys-Voice-Platform-Best-in-class-IVR-Platform-DS-resource_center-EN

Datasheet

Genesys Voice Platform

Genesys-Self-Service-BR-resource_center-EN

Brochure

Genesys Self-Service Solutions

Genesys-Digital-BR-resource_center-EN

Brochure

Genesys Digital

Genesys-Email-DS-resource_center-EN_(2)

Datasheet

Genesys Email

Multimedia-Communication-Manager-SB-resource_center-EN

Brochure

Genesys Multimedia Communication Manager

Genesys-Callback-DS-resource_center-EN

Datasheet

Genesys Callback

Genesys_Virtual_Hold-DS-resource_center-EN

Datasheet

Virtual Hold for Genesys

Genesys_SIP_Voicemail-DS-resource_center-EN

Datasheet

Genesys SIP Voicemail

10_Reasons_Why_the_Genesys_Customer_Experience-EB-resource_center-EN

Executive Brief

10 Reasons Why the Genesys Customer Experience Platform is the Right Choice for You

Genesys_Inbound_Voice-DS-resource_center-EN

Datasheet

Genesys Inbound Voice

Genesys-Conversation-Manager-DS-resource_center-EN

Datasheet

Conversation Manager

Genesys-Co-Browse-DS-resource_center-EN

Datasheet

Genesys Co-Browse

CX_Analytics_DS-resource_center-EN

Datasheet

Genesys Customer Experience Analytics

Genesys-IBM-Tealeaf-DS-resource_center-EN

Datasheet

The IBM Tealeaf and Genesys Solution

Salesforce-CTI-Implement-DS-resource_center-EN

Datasheet

Improve CX and Efficiency With An Enhanced Salesforce Implementation

Genesys_Automatic_List_Loader-DS-resource_center-EN

Datasheet

Genesys Automatic List Loader

Great-Insurance-Consumer-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Insurance

Great-Patient-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Healthcare

Great-Government-Citizen-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Government

Great-Utility-Customer-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Energy & Utilities

Great-Banking-Consumer-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn On Great Customer Experiences in Banking

Genesys_Text_Messaging-DS-resource_center-EN

Datasheet

Genesys Text Messaging

Care-Support-Architect-DS-resource_center-EN

Datasheet

Genesys Care Support Architect

Technical-Account-Manager-DS-resource_center-EN

Datasheet

Technical Account Manager

Outbound-Engagement-video-resource_center-EN

Video

Great Customer Experiences Require Proactive Communication

Genesys-Cloud-Contact-Center-Capabilities-video-resource_center-EN

Video

Cloud Contact Center Capabilities from Genesys

BRO-Training_Manager-SB-resource_center-EN

Brochure

Genesys Training Manager

Genesys-Skills-Assessor-SB-resource_center-EN

Brochure

Genesys Skills Assessor

digital_engagement_video-Resourcethumbnail

Video

Turn Abandoned Shopping Carts into Sales

Screen_Shot_2016-02-22_at_2.32.46_PM

Video

Raising the Bar: Building Propositions Around Customer Service

Great-Healthcare-Insurance-Customer-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Great Healthcare Insurance Customer Experiences Start with Genesys

Audiocodes-Management-Monitoring-Application-DS-resource_center-EN

Datasheet

AudioCodes Management and Monitoring Applications for Genesys

Genesys-405-IP-Phone_DS-resource_center-EN

Datasheet

Genesys 405 IP Phone

Microsoft-Genesys-Alliance-BR-resource_center-EN

Brochure

The Microsoft and Genesys Alliance

Reference-Architecture-DS-resource_center-EN

Datasheet

Genesys Reference Architecture Blueprints

Remote-Alarm-Monitoring-DS-resource_center-EN

Datasheet

Genesys Care Remote Alarm Monitoring

Genesys_Cloud_Dialer-DS-resource_center-EN

Datasheet

Genesys Cloud Dialer

Genesys_Fraud_Management-DS-resource_center-EN

Datasheet

Genesys Fraud Management

Agent_Portal-DS-resource_center-EN

Datasheet

Genesys Agent Portal

Genesys_Workforce_Management-DS-resource_center-EN

Datasheet

Genesys Workforce Management

PureConnect-Interaction-Recorder-DS-resource_center-EN

Datasheet

Genesys PureConnect Interaction Recorder

Optimize-Your-Customer-Experiences-with-an-Omnichannel-BR-resource_center-EN

Brochure

Optimize Your Customer Experiences with an Omnichannel Desktop

Delivering-Great-CX-with-Cloud-Solutions-video-resource_center-EN

Video

Delivering Great CX with Cloud Solutions

resource-thumb_mcb

Video

Case Study – Mauritius Commercial Bank

Genesys_WebRTC_Service-DS-resource_center-EN

Datasheet

Genesys WebRTC Service

Genesys_Web_Callback_Product_DS-resource_center-EN

Datasheet

Genesys Web Callback

Genesys_Survey_Solution-DS-resource_center-EN

Datasheet

Genesys Survey Solution

Skills-Management-BR-resource_center-EN

Brochure

Genesys Skills Management

Genesys-Customer-Interaction-Management-Platform-SB-resource_center-EN

Brochure

Genesys Customer Interaction Management Platform

Integrating-Omnichannel-Solutions-for-CX-Success-video-resource_center-EN

Video

Integrating Omnichannel Solutions for CX Success

Genesys-Chat-DS-resource_center-EN

Datasheet

Genesys Chat

Genesys-Performance-Management-Advisors-DS-resource_center-EN

Datasheet

Genesys Performance Management Advisors

Adiminstrator_V8_DS-resource_center-EN

Datasheet

Genesys Administrator V8

IVR-Delivering-Personalized-Customer-Experience-video-resource_center-EN

Video

IVR: Delivering Personalized Customer Experience

Analytics-and-Reporting-Drives-Best-in-Class-CX-video-resource_center-EN

Video

Analytics and Reporting Drives Best-in-Class CX

Empowering-Agents-with-Workload-Management-iWD-video-resource_center-EN

Video

Empowering Agents with Workload Management (iWD)

PureCloud-Product-Brochure-BR-resource_center-EN

Brochure

Deliver Next-Generation Customer Experiences in the Cloud

PureConnect-Product-Brochure-BR-resource_center-EN

Brochure

Simplify the Delivery of a Next-Generation Customer Experience

PureEngage-Product-Brochure-BR-resource_center-EN

Brochure

Make Every Moment Successful by Delivering Next-Generation Customer Experiences

Genesys-Intelligently-Engage-With-Your-Customers-Advertorial-resource_center-EN

Article

Intelligently Engage With Your Customers

Omnichannel-Drives-Superior-Customer-Experiences-AD-nurture_offer-EN

Article

Omnichannel Drives Superior Customer Experiences

Thumbnails-Omnichannel-No-Longer-Optional-IG-resource_center-EN

Infographic

Omnichannel Is Not Optional

better-employee-engagement-RC

Video

Better Employee Engagement

Performance-DNA-BR-resource_center-EN

Brochure

Genesys Performance DNA

Turn on Great Customer Experiences in Insurance

Brochure

Turn on Great Customer Experiences in Insurance

Turn on Great Customer Experiences in Retail

Brochure

Turn on Great Customer Experiences in Retail

Turn on Great Customer Experiences in Telecommunications

Brochure

Turn on Great Customer Experiences in Telecommunications

Great-Travel-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Travel & Hospitality

Genesys Gplus Adapter for Siebel CRM

Datasheet

Genesys Gplus Adapter for Siebel CRM

Genesys Composer V8

Datasheet

Genesys Composer V8

AudioCodes Software Enterprise Session Border Controller

Datasheet

AudioCodes Software Enterprise Session Border Controller

PureCloud-For-Zendesk-DS-resource_center-EN

Datasheet

PureCloud for Zendesk: A Perfect Pair

Genesys-Enterprise-IVR-DS-resource_center-EN

Datasheet

Genesys Enterprise IVR

Pindrop-Fraud-Detection-for-Genesys-DS-resource_center-EN

Datasheet

Pindrop Fraud Detection for Genesys

PureBridge-Assessments-BR-resource_center-EN

Brochure

Cross the Bridge to Next-Generation Customer Engagement

PureCloud-External-Contacts-DS-resource_center-EN

Datasheet

PureCloud External Contacts: Customer context at your fingertips

PureConnect-and-PureConnect-Cloud-DS-resource_center-EN

Datasheet

Genesys PureConnect and PureConnect Cloud

PureConnect-Solutions-Unified-Communications-DS-resource_center-EN

Datasheet

Genesys PureConnect Unified Communications

PureConnect-SMS-Channel-DS-resource_center-EN_(1)

Datasheet

Genesys PureConnect SMS Channel

Genesys-Social-Engagement-DS-resource_center-EN

Datasheet

Genesys Social Engagement

PureConnect-Solutions-Contact-Center-DS-resource_center-EN

Datasheet

PureConnect Solutions for the Contact Center

Genesys-PureConnect-Cloud-platform-DS-sidebar-EN

Datasheet

Genesys PureConnect Cloud

Genesys-Mobile-Engagement-DS-resource_center-EN

Datasheet

Genesys Mobile Engagement

PureCloud-Services-BR-resource_center-EN

Brochure

PureCloud Services: Ensuring your satisfaction and success

Trust-and-transparency-EX-resource_center-EN

Executive Brief

Trust and Transparency: A True Path to Cloud Reliability

Interaction-Dialer-DS-resource_center-EN

Datasheet

Interaction Dialer

Validated-Integration-with-Oracle-Siebel-CRM-DS-resource_center-EN

Datasheet

Validated Integration with Oracle® Siebel CRM

Interaction-Edge-DS-resource_center-EN

Datasheet

Interaction Edge

CallScripter-Agent-Scripting-DS-resource_center-EN

Datasheet

CallScripter for Genesys PureConnect

Interaction-Speech-Recognition-DS-resource_center-EN

Datasheet

Interaction Speech Recognition

PureCloud-By-Genesys-Communicate-BR–resource_center-EN

Brochure

PureCloud Communicate: unified communications and collaboration

Enriching-your-customer-experience-with-proactive-customer-communications-WP-resource_center-EN

White Paper

Enriching Your Customer Experience with Proactive Customer Communications

ai-with-the-human-touch-resource_center-IG-EN

Infographic

Forrester Study Reveals Benefits of Artificial Intelligence with the Human Touch

Transform-Planning-Analysis-Contact-Centers-BR-resource_center-EN

Brochure

Transform Planning and Analysis in Contact Centers

MIT-Technology-Review_Infographic-1-resource_center-EN

Infographic

Insight into the CX Strategies of World-Leading Companies

Five-Critical-Requirements-Customer-Experience-resource_center-EN

EBook

5 Critical Requirements for Customer Experience in an Ultra-Connected Era

MIT-Technology-Review_Infographic-2-resource_center-EN

Infographic

The Evolving Engagement Cycle Customer Engagement and Operational Strategies

Emirates-Customer-Success-EB-resource_center-EN

EBook

Connecting Customer Journeys: An Executive Q&A Featuring Emirates Airline

Omnichannel-ebook_Resource_thumbnail_template_2

EBook

Best Practices For A Seamless Omnichannel Customer Experience

Journey-Mapping-EB-resource_center-EN

EBook

Journey Mapping: An Outside-in Approach to Delivering Great CX

Empower-Your-Agents-Give-Them-An-Omnichannel-Desktop-WP-resource_center-EN

White Paper

Empower Your Contact Center Agents with an Omnichannel Desktop

Planning_Managing_Omnichannel-RC-EN-IN

White Paper

Planning and Managing Your Omnichannel Workforce

MIT-Technology-Review_Infographic-3-resource_center-EN

Infographic

Iconic Companies Personalize Customer Experiences Using Data

Building-the-Business-Case-for-Omnichannel-TS-resource_center-EN

Tip Sheet

Building the Business Case for an Omnichannel Contact Center

Best_Practices_for_Contact_Center_Routing-TS-resource_center-EN

Tip Sheet

Best Practices for Contact Center Routing

MIT-Technology-Review_Infographic-4-resource_center-EN

Infographic

Future of CX and Technology Adoption in Leading Companies

Genesys-Contact-Center-Managers-Survival-Guide-EB-resource_center-EN

EBook

The Contact Center Manager’s Survival Guide to Omnichannel Customer Service

Human_Factors_of_Business_Process_Automation-WP-resource_center-EN

White Paper

Human Factors in Business Process Automation

Bot-Chaining-video-resource_center-EN

Video

Blended AI by Genesys with Bot Chaining

Facebook-video-resource_center-EN

Video

Blended AI by Genesys with Facebook Messenger Bot

Aboandon-ACD-EB-resource_center-EN

White Paper

Should You Update or Abandon Your Call Center ACD?

Proactive-Chatbot-video-resource_center-EN

Video

Blended AI by Genesys with Proactive Chatbot

Genesys-Outbound-Engagement-Playbook-EB-resource_center-EN

EBook

The Outbound Engagement Playbook—Proactive Communications

Forrester-TEI-report-Resourcethumbnail

Research Report

The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution

PureConnect-Platform-integration-with-Oracle-service-cloud-BR-resource_center-EN

Brochure

Oracle Service Cloud Integration to PureConnect

The-Essential-Guide-To-Contact-Center-Modernization-EB-resource_center-EN

EBook

The Essential Guide to Contact Center Modernization

Four_Steps_to_Make_Customers_Love_Your_Contact_Center-TS-resource_center-EN

Tip Sheet

Four Steps to Make Customers Love Your Contact Center

Genesys-eBook_Next-Generation-Digital-Customer-Service-RC

EBook

7 Steps for Delivering Next-Generation Digital Customer Service

Genesys-Technology-Roadmap-for-Omnichannel-Customer-Engagement-EB-resource_center-EN

Executive Brief

Technology Roadmap for Omnichannel Customer Engagement

Making-Contact-Center-Card-Payments-Secure-EX-resource_center-EN

Executive Brief

Make Contact Center Card Payments Secure and Easy to Manage

Genesys-Intelligent-Automation-TS-resource_center-EN_(002)

Executive Brief

How the Intelligent Automation and the Genesys Voice Platform Work Together

Employee-Engagement-video-resource_center-EN

Video

Employee Engagement: A ‘nice to have’? Think again.

Rethink-Queue-Based-Routing-WP-resource_center-EN

White Paper

Rethink Queue-Based Routing In a Digital-First World

Genesys-Omnichannel-Agent-Desktop-Personalize-Customer-Service-EB-ResourceThumbnail-EN

EBook

How An Omnichannel Agent Desktop Helps Your Employees Personalize Customer Service

The-total-economic-impact-of-Genesys-PureCloud-WP-resource_center-EN

Infographic

The PureCloud Ripple Effect-ROI You Can See

Genesys_Five_Ways_Improve_Outbound_Engagement-EB-resource_center-EN

Executive Brief

Five Ways to Improve Outbound Engagement and Customer Experience–Mobile

Genesys_Five_Ways_Keep_Customer_Data_Secure-TS-resource_center-EN

Tip Sheet

Five Ways to Keep Customer Data Secure with a PCI DSS-Compliant Contact Center

Healthcare-Provider-Guide-to-Omnichannel-CX-EB-ResourceThumbnail-EN

EBook

The Healthcare Provider’s Guide to Omnichannel Customer Experience

Healthcare-Provider-Guide-to-Resource-Management-EB-ResourceThumbnail-EN

EBook

The Healthcare Provider’s Guide to Resource Management

Healthcare-Provider-Guide-to-Revenue-Compliance-Management-EB-ResourceThumbnail-EN

EBook

The Healthcare Provider’s Guide to Revenue and Compliance Management

Omnichannel-Customer-Engagement-Playbook-EB-Resourcethumbnail-EN

EBook

The Omnichannel Customer Engagement Playbook

Business-Optimization-with-Workload-Management-EB-resource_center-EN_(1)

EBook

Business Optimization with Genesys Enterprise Workload Management

Genesys_Evaluating_and_Choosing_the_Right_Solution-TS-resource_center-EN

Tip Sheet

Tips for Evaluating and Choosing the Right Contact Center Solution in the Cloud

Four-reasons-to-consider-Genesys-Interaction-Recording-EX-resource_center-EN

Executive Brief

Four Reasons to Consider Genesys Interaction Recording

Genesys-Roadmap-Omnichannel-Customer-Engagement-WP-resource_center-EN

White Paper

Roadmap for Omnichannel Customer Engagement

Contact-Center-Economics-Cloud-EB-Resourcethumbnail-EN_

EBook

Contact Center Economics and the Cloud: Move to the Cloud with Confidence

Genesys-Ten-Considerations-Contact-Center-Cloud-EB-resource_center-EN

EBook

Ten Considerations for Moving Your Contact Center to the Cloud

Genesys-3_ways_to_humanize_todays_omnichannel_shopping_experience-EB-resource_center-EN

EBook

Three Steps to Humanizing Today’s Omnichannel Shopping Experience eBook

Genesys-Contact-Center-Employee-Engagement-Playbook-EB-resource_center-EN

EBook

Contact Center Employee Engagement Playbook

Case-for-Omnichannel-SS-RP-resource_center-EN

White Paper

Forrester Thought Leadership Paper: The Case For Omnichannel Self-Service

Genesys-Busting-Top-10-Myths-Omnichannel-Customer-Engagement-EB-resource_center-EN

EBook

Busting the Top 10 Myths of Omnichannel Customer Engagement

Optimize-Customer-Engagement-with-a-Cloud-Contact-Center-EB-Resourcethumbnail-EN

EBook

Optimize Customer Engagement with a Cloud Contact Center

ContactBabel-CC-Omnichannel-Customer-Contact-resource_center

Research Report

The Inner Circle Guide to Omnichannel Customer Contact

Personalized-IVR-for-an-Improved-Customer-Experience-Executive-Brief-EX-resource_center-EN

Executive Brief

Personalized IVR for Improved Customer Experience

thumb_mash_Forrester-Cloud-WP-resource_center

Research Report

Increase Customer Service Agility with Cloud Contact Centers

Omnichannel-Routing-Enables-Seamless-CX-WP-resource_center-EN

How Omnichannel Routing Enables Seamless Customer Experience

thumb_mash_Ovum-TCO-Cloud-Resourcethumbnail

Research Report

The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

Genesys-5-Tech-Trends-EB-resource_center-EN

EBook

5 Tech Trends Redefining the Customer Experience

Frost-Sullivan-Are-You-Delivering-Best-CX-EB-resource_center-EN_1

EBook

Are You Delivering an Exceptional Customer Experience?

Genesys-Omnichannel-Is-No-Longer-Optional-EB-resource_center-EN

EBook

Omnichannel Is No Longer Optional

Genesys-PureCloud-Competitive-Advantages-WP-resource_center-EN

White Paper

PureCloud Competitive Advantages

Genesys-Keeping-Pace-With-The-Modern-Customer-EB-resource_center-EN

EBook

Keeping Pace With The Modern Customer

Genesys-Engage-with-Customers-in-an-Ultra-Connected-Era-EB-resource_center-EN

EBook

Engage With Customers in an Ultra-Connected Era

forrester_report_resourcecenter_EN

Research Report

Plan Now for Customer Service in 2021

Five-Ways-True-Omnichannel-Routing-Can-Improve-Your-Customer-Experience-EX-resource_center-EN

Executive Brief

Five Ways True Omnichannel Routing Can Improve Your Customer Experience

The-Guide-To-Omnichannel-Customer-Engagement-EB-resource_center-EN

EBook

The Guide to Omnichannel Customer Engagement

Genesys-Solving-the-Contact-Center-Desktop-Disaster-EB-EN-resource_center-EN

EBook

Solving the Contact Center Desktop Disaster

2016_na_cloud_cc_leadership_award_7apr2016-resource_center-EN

Research Report

Frost & Sullivan 2016 North American Cloud Contact Center Visionary Innovation Leadership Award

Defining-Using-Asynchronous-Messaging-WP-resource_center-EN

White Paper

Defining and Using Asynchronous Messaging

Next-Gen-CRM-Analyst-Report-resource_center-EN

Research Report

Next Generation CRM: Moving From A System Of Record To A System Of Engagement

Not-all-clouds-are-created_equal-What’s-really-behind-the-curtain-of-a-Cloud-2.0-platform-EB-resource_center-EN

EBook

Not All Cloud Contact Center Platforms Are Created Equal

Genesys-Intelligent-Automation-TS-resource_center-EN_

Practical Guide

Genesys Intelligent Automation Microapps Catalogue

Ten-Reasons-Choose-PureCloud-EB-resource_center-EN

Executive Brief

Ten Reasons To Choose PureCloud by Genesys

MIT-Technology-Review-resource_center-EN

Research Report

How to be a Customer Experience Leader – Getting to Iconic

Strategic-planning-must-be-more-than-an-annual-exercise-WP-resource_center-EN

White Paper

Strategic Planning Must be More Than an Annual Exercise

Greek-Study-Shows-Retailers-Ignoring-Tools-Fight-Shopping-Cart-Abandonment-WP-resource_center-EN

White Paper

Omnichannel Contact Center – a Powerful Tool to Increase Sales that Greek Internet Shops Still Igno

Tackling-Technilogical-Barriers-GR-resource_center-EN

Research Report

2017 Gartner Report Tackle Technological, Organizational and People Barriers

Romanian-Study-Shows-Retailers-Ignoring-Tools-Fight-Shopping-Cart-Abandonment-WP-resource_center-EN

White Paper

Abandoned Shopping Basket Survey White paper Romania

2017_CCaaS_MQ_resource-center

Research Report

Gartner Magic Quadrant for Contact Center as a Service, North America

US-Contact-Center-Decision-Makers-Guide-2017-resource_center-EN

Industry Report

The US Contact Center Decision-Makers’ Guide 2017: The Virtual Contact Centers & Homeworking Chapter

PureCloud-for-Salesforce-video-resource_center-EN

Video

Welcome to PureCloud for Salesforce

7-steps-to-omnichannel-self-service-EX-resource_center-EN_(002)

Executive Brief

7 Steps to Omnichannel Self-Service: Make it Personal

Blended-AI-For-Customer-Experience-Bots-And-Automation-Collide-With-The-Power-Of-Human-Touch-EB-resource_center-EN

EBook

Blended AI for Customer Experience

Alternative-Channels-GR-resource_center-EN

Research Report

Alternative Channels for Engaging Customers of the Future

The-truth-about-cloud-in-small-contact-centers-EB-resource_center-EN

EBook

The truth about cloud in small contact centers

The_2017_US_Contact_Center_Decision-Makers_Guide_GENESYS_SELF-SERVICE_GOLD-resource_center-EN

Research Report

Break Through AI Misconceptions

ai-with-the-human-touch-resource_center-EN

Research Report

Artificial Intelligence with the Human Touch

Nucleaus-Research-Report-WP-resource_center-EN

Research Report

Genesys PureCloud Makes Omnichannel Accessible

Routing-Chapter-WP-resource_center-EN

Industry Report

Discover the advantage of true omnichannel routing

Frost-Sullivan-IT-WP-resource_center-EN

White Paper

Customer Engagement is Ripe for Change

Frost-Sullivan-Business-WP-resource_center-EN

White Paper

Frost & Sullivan White Paper: Update Your Contact Center Today or Risk Losing Business Tomorrow

The_2017_US_Contact_Center_Decision-Makers_Guide_GENESYS_WFM_GOLD-resource_center-EN

White Paper

The ContactBabel Inner Circle Guide to Multichannel Workforce Optimization

TEC-Spotlight-Report-resource_center-EN

EBook

Genesys PureCloud for a Seamless and Consistent Omnichannel Experience

Ovum-decision-matrix-WP-resource_center-EN

Research Report

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

The_US_Contact_Center_Decision-Makers_Guide_2017_omnichannel-resource_center-EN

White Paper

The Omnichannel Chapter

PureCloud-demo-video-resource_center-EN

Video

See How PureCloud Makes Customer Relationships Simple

Architecture-spotlight-Three-considerations-when-choosing-cloud-for-your-contact-center-WP-resource_center-EN

White Paper

Architecture spotlight: Three considerations when choosing cloud for your contact center

Transformation-CX-Cloud-Based-Customer-Engagement-Apps-resource_center-EN

Research Report

Transformation of Customer Experience with Cloud-Based Customer Engagement Applications

A-Forrester-Total-Economic-Impact-Study-resource_center-EN

Research Report

Forrester TEI Spotlight: Greenfield Deployments And Small Businesses

PureCloud-TEI-Spotlight_Cloud-WP-resource_center-EN

Research Report

Forrester TEI Spotlight: Organizations Moving from Less Advanced Cloud Platforms

Forrester-Waves-RP-resource_center-NA

Research Report

Genesys Named a Leader in TWO Forrester Waves™

PureCloud-TEI-case-study-WP-resource_center-EN

Research Report

The Total Economic Impact™ Of Genesys PureCloud

Voice-New-Digital-Channel-resource_center-EN

Industry Report

Voice as the New Digital Channel: Achieving Holistic Engagement Across the Business