Analyst and user reviews
See why Genesys Cloud CX is a leading contact center solution.
Gartner® Magic Quadrant™ for 2022 Contact Center as a Service
Gartner recognizes Genesys as a leader in Contact Center as a Service (CCaaS) solutions
The Forrester Wave: Customer Journey Orchestration
Forrester names Genesys a leader with the highest scores possible in the criteria of scalability, strategy performance and nine others.