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State-of-CX-report-EB-resource_center-EN

EBook

Genesys State of Customer Experience research

5-Key-Benefits-Virtual-Contact-Center-TS-resource_center-EN

Datasheet

Five key benefits of a virtual contact center

MIT-Report-Humans-and-Bots–resource_center-EN

Research Report

MIT Global Research: Humans + Bots: Tension and Opportunity

Winter-Guide-EB-resource_center-EN

Brochure

Winter Innovations 2018

Gartner-CCaaS-MQ-resource_center-EN

Research Report

2018 Gartner Magic Quadrant for CCaaS NA

PureConnect-Cloud-EB-resource_center-EN

EBook

Genesys PureConnect Cloud platform Zero Compromise

Genesys-Customer-Service-Survery-Results-PPT-resource_center-EN

Research Report

What do consumers really think about customer service?

User-Data-Management-Console-for-the-PureCloud-Platform-Resource-EN

Datasheet

User Data Management Console for the PureCloud platform

ACD-Replacement-TS-resource_center-EN

Tip Sheet

Building the business case to replace your call center ACD

FSA_New_Consumer_Whitepaper-sidebar-EN

Article

Beyond Millennials: How Banks Can Prepare For The New Consumer

FSA_Employee_Engagement_Whitepaper-sidebar-EN

Article

Why Employee Engagement Is Key To Winning Superior Customer Experience

FSA_AI _&_CX_Whitepaper-sidebar-EN

Article

How Financial Institutions Are Using Artificial Intelligence to Change The Face Of Customer Experience

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Infographic

Up close and personalized—three ways your contact center can keep customers sticky

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EBook

Turn your retail contact center into a revenue generator: Five trends you need to know

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Research Report

Six steps to take right now if you’re thinking about upgrading your retail contact center

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Infographic

Five ways technology is shaping the future of the retail contact center

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EBook

Five reasons tomorrow’s customer won’t be shopping with today’s retailer

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EBook

3 reasons you need to build an ecosystem for customer service, not a fragile “frankenstack”

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Infographic

10 ways to improve your retail contact center

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Datasheet

QuickData for the Genesys PureCloud platform

Forrester Wave Cloud CC Launch-resource_center

Industry Report

Genesys named a leader in the Forrester Wave™ cloud contact centers

Drive-Marketing-And-CX-Technology-With-Modern-Technology-Resource-Image-EN

Infographic

Forrester study shows importance of customer experience technology investment to drive business success

Drive-Marketing-And-Cx-Convergence-With-Modern-Technology-A-Focus-On-The-Retail-Industry-Resource-Thumbnail-3D-EN

Industry Report

Drive Marketing and CX Convergence with Modern Technology: A focus on the Retail and eCommerce industry

Drive-Marketing-And-CX-Convergence-With-Modern-Technology-A-Focus-On-The-Healthcare-Industry-Resource-Thumbnail-EN

Industry Report

Drive Marketing and CX Convergence with Modern Technology: A focus on the Healthcare and Pharmaceuticals industries

Drive-Marketing-And-CX-Convergence-With-Modern-Technology-A-Focus-On-The-BFSI-Industries-Resource-Thumbnail-EN

Industry Report

Drive Marketing and CX Convergence with Modern Technology: A focus on the Banking, Financial Services and Insurance industries

Predictive-routing-in-action-EX-resource_center-EN

Executive Brief

Predictive routing in action

Genesys-PureConnect-Interaction-Analyzer-DS-resource_center-EN

Datasheet

Genesys PureConnect Interaction Analyzer

G2Crowd-Summer2018-ResourceThumb

Research Report

G2 Crowd Report for Contact Center Infrastructure | Summer 2018

Gartner Customer Experience and Relationship Management Software Report-resource_center-EN

Industry Report

Gartner Customer Experience and Relationship Management Software Worldwide Analysis

How-to-become-a-CX-champion-EB-resource_center-EN

EBook

How to become a customer experience champion

PureConnect-Interaction-Optimizer-DS-resource_center-EN

Datasheet

Genesys PureConnect Interaction Optimizer

Change-management-infographic-IN-resource_center-EN

Infographic

Lead change with an executive vision

The-US-Customer-Experience-Decision-Makers-Guide-2018-WP-resource_center-EN

Industry Report

ContactBabel CX Decision-Makers Guide 2018

Millennials-in-your-workforce-EB-resource_center-EN

EBook

Millennials in your workforce

IDC-Cloud-based-applications-to-transform-customer-service-WP-resource_center-EN

Research Report

IDC White Paper: Cloud-Based Applications to Transform Customer Service

Final-TLP-Report-EB-Resource-Center-EN

Research Report

Drive Marketing and CX Convergence With Modern Technology Solutions

Google-Next-IN-resource_center-EN

Infographic

Genesys enables innovation at the speed of business

Successfully-navigate-your-customer-experience-transformation-WP-resource_center-EN

Article

Successfully navigate your customer experience transformation

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Video

Deliver seamless, effortless and personalized experiences with Genesys

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Infographic

Ten most common misbeliefs about lead management

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Research Report

Critical Capabilities for Contact Center Infrastructure, Worldwide

Artificial-Intelligence-Friend-or-Foe-of-Customer-Service-WP-resource_center-EN

White Paper

Artificial intelligence: Friend or foe of customer service?

State-of-CX-report-EB-resource_center-EN

Research Report

Genesys State of Customer Experience research

Genesys-Testing-as-a-Service-DS-resource_center-EN

Datasheet

Genesys Testing as a Service

Building-the-Business-Case-for-Omnichannel-TS-resource_center-EN

Tip Sheet

Six tips to future-proof your small or mid-sized business

Forrester-Customer-Service-Reboot-WP-resource_center-EN

Research Report

Customer Service Reboot: The Rise Of The Gig Economy – Forrester Research

Three-Reasons-Move-From-Avaya-resource_center-EN

EBook

Three reasons to move from Avaya to Genesys Self-Service

Moving-beyond-random-interactions-to-thoughtfully-designed-journeys–resource_center-EN

Executive Brief

Move beyond random interactions to thoughtfully designed customer journeys

Five-Methods-For-Measuring-Call-Deflection-From-Experiences-That-Begin-With-Digital-WP-resource_center-EN

Research Report

Forrester Research: Five Methods for Measuring Call Deflection From Experiences That Begin With Digital

Demystifying-AI-Creating-an-AI-partnership-that-maximizes-business-results-WP-resource_center-EN

White Paper

Demystifying AI: Creating an AI partnership that maximizes business results

Not_all_CX_platforms_equal-ebook-EB-resource_center

EBook

Not All Customer Experience Platforms Are Created Equal

Gartner-report-CCI-2018-resource_center-EN

Research Report

Magic Quadrant for CCI – Worldwide

New-Way-Forward-resource_center-EN

EBook

The best way forward for large Avaya contact centers

Summer-Release-EB-resource_center-EN

Brochure

Summer Release 2018

Recognize-Warning-Signs-PBX-EBresource_center-EN

EBook

Recognize the warning signs of an unhealthy PBX relationship

Who-Owns-CX-video-resource_center-EN

Video

Who owns CX? Sales and marketing must act now

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Infographic

Follow the path to customer experience transformation

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Research Report

GovLoop, Genesys and GDIT: A Digital Revolution in Government CX

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Research Report

GovLoop and Genesys – How customer experience is impacted by employee engagement

PureCloud-TEI-Spotlight-WP-resource_center-EN

Research Report

Forrester TEI Spotlight: Organizations Moving from On-Premise Solutions

Forrester-Blended-AI-Future-Customer-Service-Here-WP-resource_center-ES_(002)

Research Report

Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy

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Datasheet

PureConnect for Salesforce integration

GovLoop-Genesys-Making-Case-for-CX-Government-WP-resource_center-EN

Industry Report

GovLoop and Genesys: Making a Case for the Customer Experience in Government

Analyzing-and-shaping-Customer-journeys-WP-resource_center-EN

White Paper

Altocloud White Paper: Analyzing and Shaping Customer Journeys

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Research Report

Frost & Sullivan recognizes Genesys with 2018 NA Contact Center Company of the Year Award

Forrester-2018-Customer-Service-Trends-WP-resource_center-EN

Research Report

Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

Customer-Interaction-Integration-with-SAP-CRM-BR-resource_center-EN

Brochure

SAP integration with the PureConnect platform

Customer-Interaction-Integration-with-SAP-CRM-BR-resource_center-EN

Datasheet

PureSuccess Service Catalog

Purecloud-Salesforce-DS-resource_center-EN

Datasheet

PureCloud for Salesforce

Forrester-TEI-report-infographic-Resourcethumbnail

Infographic

Forrester Study Reveals Benefits of an Omnichannel Engagement Center

Which_Solution_Is_Right_for_You-VC-resource_center-EN

Infographic

Which Omnichannel Engagement Center Solution Is Right for You?

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Datasheet

Gplus Adapter for SAP CRM

Genesys-Gplus-Salesforce-DS-resource_center-EN

Datasheet

Gplus Adapter Salesforce

Increase-Efficiency-Medicare-Claims-Processing-SB-resource_center-EN

Brochure

Increase Efficiency in Medicare Claims Processing

Improving-Efficiency-In-Claims-Processing-SB-resource_center-EN

Brochure

Claims Processing: Improve Efficiency and the Customer Experience

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Video

How Personalized IVR Improves Customer Experience

resource_center-secure_ivr_payments-video

Video

Genesys Secure IVR Payments

Government_Customer-Experience-Imperative-EB-resource_center-EN

EBook

The Customer Experience Imperative in Government

Genesys-Voice-Platform-as-a-Service-DS-resource_center-EN

Datasheet

Genesys Voice Platform as a Service

Genesys-University-Overview-DS-ResourceThumbnail-EN

Datasheet

Genesys University Overview

Workload-Management-BR-resource_center-EN

Brochure

Genesys Workload Management

Genesys-Corporate-Brochure-BR-resource_center-EN

Brochure

Deliver the Gold Standard of Customer Experiences Today

AudioCodes-DS-resoure_center-EN

Datasheet

Genesys and AudioCodes

IVR-Designer-video-resource_center-EN

Video

What Have You Done for Your IVR Lately?

Preference_Management-DS-resource_center-EN

Datasheet

Genesys Preference Management

Compliant_Outbound-DS-resource_center-EN

Datasheet

Compliant Outbound Communications

Genesys_Customer_Opt-In-DS-resource_center-EN

Datasheet

Genesys Customer Opt-In

Social-Media-Cust-Service-SB-resource_center-EN

Brochure

Social Media for Customer Service

Genesys_420HD_IPphone-DS-resource_center-EN

Datasheet

Genesys 420HD IP Phone

Genesys-Workspace-DS-resource_center-EN

Datasheet

Genesys Workspace

Genesys_Pulse-DS-resource_center-EN

Datasheet

Genesys Pulse

Genesys-Info-Mart-and-Genesys-Interactive-Insights-DS-resource_center-EN

Datasheet

Genesys Interactive Insights

Genesys-Knowledge-Center-DS-resource_center-EN

Datasheet

Genesys Knowledge Center

Web-Engagement-DS-resource_center-EN

Datasheet

Genesys Web Engagement

Genesys-Workforce-Planning-SB-resource_center-EN

Brochure

Genesys Workforce Planning

Genesys-Interaction-Analytics-Capabilities-SB-resource_center-EN

Brochure

Interaction Analytics Capabilities

Multimedia-Connector-Skype-Business-DS-resource_center-EN

Datasheet

Multimedia Connector for Skype for Business

Genesys-Outbound-SB-resource_center-EN

Brochure

Genesys Outbound

Genesys-Voice-Platform-Best-in-class-IVR-Platform-DS-resource_center-EN

Datasheet

Genesys Voice Platform

Genesys-Self-Service-BR-resource_center-EN

Brochure

Genesys Self-Service Solutions

Genesys-Digital-BR-resource_center-EN

Brochure

Genesys Digital

Genesys-Email-DS-resource_center-EN_(2)

Datasheet

Genesys Email

Multimedia-Communication-Manager-SB-resource_center-EN

Brochure

Genesys Multimedia Communication Manager

Genesys-Callback-DS-resource_center-EN

Datasheet

Genesys Callback

Genesys_Virtual_Hold-DS-resource_center-EN

Datasheet

Virtual Hold for Genesys

Genesys_SIP_Voicemail-DS-resource_center-EN

Datasheet

Genesys SIP Voicemail

10_Reasons_Why_the_Genesys_Customer_Experience-EB-resource_center-EN

Executive Brief

10 Reasons Why the Genesys Customer Experience Platform is the Right Choice for You

Genesys_Inbound_Voice-DS-resource_center-EN

Datasheet

Genesys Inbound Voice

Genesys-Conversation-Manager-DS-resource_center-EN

Datasheet

Conversation Manager

Genesys-Co-Browse-DS-resource_center-EN

Datasheet

Genesys Co-Browse

CX_Analytics_DS-resource_center-EN

Datasheet

Genesys Customer Experience Analytics

Genesys-IBM-Tealeaf-DS-resource_center-EN

Datasheet

The IBM Tealeaf and Genesys Solution

Salesforce-CTI-Implement-DS-resource_center-EN

Datasheet

Improve CX and Efficiency With An Enhanced Salesforce Implementation

Genesys_Automatic_List_Loader-DS-resource_center-EN

Datasheet

Genesys Automatic List Loader

Great-Insurance-Consumer-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Insurance

Great-Patient-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Healthcare

Great-Government-Citizen-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Government

Great-Utility-Customer-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Energy & Utilities

Great-Banking-Consumer-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn On Great Customer Experiences in Banking

Genesys_Text_Messaging-DS-resource_center-EN

Datasheet

Genesys Text Messaging

Care-Support-Architect-DS-resource_center-EN

Datasheet

Genesys Care Support Architect

Technical-Account-Manager-DS-resource_center-EN

Datasheet

Technical Account Manager

Outbound-Engagement-video-resource_center-EN

Video

Great Customer Experiences Require Proactive Communication

Genesys-Cloud-Contact-Center-Capabilities-video-resource_center-EN

Video

Cloud Contact Center Capabilities from Genesys

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Brochure

Genesys Training Manager

Genesys-Skills-Assessor-SB-resource_center-EN

Brochure

Genesys Skills Assessor

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Video

Turn Abandoned Shopping Carts into Sales

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Video

Raising the Bar: Building Propositions Around Customer Service

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Brochure

Great Healthcare Insurance Customer Experiences Start with Genesys

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Datasheet

AudioCodes Management and Monitoring Applications for Genesys

Genesys-405-IP-Phone_DS-resource_center-EN

Datasheet

Genesys 405 IP Phone

Microsoft-Genesys-Alliance-BR-resource_center-EN

Brochure

The Microsoft and Genesys Alliance

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Datasheet

Genesys Reference Architecture Blueprints

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Datasheet

Genesys Care Remote Alarm Monitoring

Genesys_Cloud_Dialer-DS-resource_center-EN

Datasheet

Genesys Cloud Dialer

Genesys_Fraud_Management-DS-resource_center-EN

Datasheet

Genesys Fraud Management

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Datasheet

Genesys Agent Portal

Genesys_Workforce_Management-DS-resource_center-EN

Datasheet

Genesys Workforce Management

PureConnect-Interaction-Recorder-DS-resource_center-EN

Datasheet

Genesys PureConnect Interaction Recorder

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Brochure

Optimize Your Customer Experiences with an Omnichannel Desktop

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Video

Delivering Great CX with Cloud Solutions

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Video

Case Study – Mauritius Commercial Bank

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Datasheet

Genesys WebRTC Service

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Datasheet

Genesys Web Callback

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Datasheet

Genesys Survey Solution

Skills-Management-BR-resource_center-EN

Brochure

Genesys Skills Management

Genesys-Customer-Interaction-Management-Platform-SB-resource_center-EN

Brochure

Genesys Customer Interaction Management Platform

Integrating-Omnichannel-Solutions-for-CX-Success-video-resource_center-EN

Video

Integrating Omnichannel Solutions for CX Success

Genesys-Chat-DS-resource_center-EN

Datasheet

Genesys Chat

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Datasheet

Genesys Performance Management Advisors

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Datasheet

Genesys Administrator V8

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Video

IVR: Delivering Personalized Customer Experience

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Video

Analytics and Reporting Drives Best-in-Class CX

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Video

Empowering Agents with Workload Management (iWD)

PureCloud-Product-Brochure-BR-resource_center-EN

Brochure

Deliver Next-Generation Customer Experiences in the Cloud

PureConnect-Product-Brochure-BR-resource_center-EN

Brochure

Simplify the Delivery of a Next-Generation Customer Experience

PureEngage-Product-Brochure-BR-resource_center-EN

Brochure

Make Every Moment Successful by Delivering Next-Generation Customer Experiences

Genesys-Intelligently-Engage-With-Your-Customers-Advertorial-resource_center-EN

Article

Intelligently Engage With Your Customers

Omnichannel-Drives-Superior-Customer-Experiences-AD-nurture_offer-EN

Article

Omnichannel Drives Superior Customer Experiences

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Infographic

Omnichannel Is Not Optional

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Video

Better Employee Engagement

Performance-DNA-BR-resource_center-EN

Brochure

Genesys Performance DNA

Turn on Great Customer Experiences in Insurance

Brochure

Turn on Great Customer Experiences in Insurance

Turn on Great Customer Experiences in Retail

Brochure

Turn on Great Customer Experiences in Retail

Turn on Great Customer Experiences in Telecommunications

Brochure

Turn on Great Customer Experiences in Telecommunications

Great-Travel-Experiences-Start-With-Genesys-BR-resource_center-EN

Brochure

Turn on Great Customer Experiences in Travel & Hospitality

Genesys Gplus Adapter for Siebel CRM

Datasheet

Genesys Gplus Adapter for Siebel CRM

Genesys Composer V8

Datasheet

Genesys Composer V8

AudioCodes Software Enterprise Session Border Controller

Datasheet

AudioCodes Software Enterprise Session Border Controller

PureCloud-For-Zendesk-DS-resource_center-EN

Datasheet

PureCloud for Zendesk: A Perfect Pair

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Datasheet

Genesys Enterprise IVR

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Datasheet

Pindrop Fraud Detection for Genesys

PureBridge-Assessments-BR-resource_center-EN

Brochure

Cross the Bridge to Next-Generation Customer Engagement

PureCloud-External-Contacts-DS-resource_center-EN

Datasheet

PureCloud External Contacts: Customer context at your fingertips

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Datasheet

Genesys PureConnect and PureConnect Cloud

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Datasheet

Genesys PureConnect Unified Communications

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Datasheet

Genesys PureConnect SMS Channel

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Datasheet

Genesys Social Engagement

PureConnect-Solutions-Contact-Center-DS-resource_center-EN

Datasheet

PureConnect Solutions for the Contact Center

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Datasheet

Genesys PureConnect Cloud

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Datasheet

Genesys Mobile Engagement

PureCloud-Services-BR-resource_center-EN

Brochure

PureCloud Services: Ensuring your satisfaction and success

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Executive Brief

Trust and Transparency: A True Path to Cloud Reliability

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Datasheet

Interaction Dialer

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Datasheet

Validated Integration with Oracle® Siebel CRM

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Datasheet

Interaction Edge

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Datasheet

CallScripter for Genesys PureConnect

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Datasheet

Interaction Speech Recognition

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Brochure

PureCloud Communicate: unified communications and collaboration

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White Paper

Enriching Your Customer Experience with Proactive Customer Communications

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Infographic

Forrester Study Reveals Benefits of Artificial Intelligence with the Human Touch

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Brochure

Transform Planning and Analysis in Contact Centers

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Infographic

Insight into the CX Strategies of World-Leading Companies

Five-Critical-Requirements-Customer-Experience-resource_center-EN

EBook

5 Critical Requirements for Customer Experience in an Ultra-Connected Era

MIT-Technology-Review_Infographic-2-resource_center-EN

Infographic

The Evolving Engagement Cycle Customer Engagement and Operational Strategies

Emirates-Customer-Success-EB-resource_center-EN

EBook

Connecting Customer Journeys: An Executive Q&A Featuring Emirates Airline

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EBook

Best Practices For A Seamless Omnichannel Customer Experience

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EBook

Journey Mapping: An Outside-in Approach to Delivering Great CX

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White Paper

Empower Your Contact Center Agents with an Omnichannel Desktop

Planning_Managing_Omnichannel-RC-EN-IN

White Paper

Planning and Managing Your Omnichannel Workforce

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Infographic

Iconic Companies Personalize Customer Experiences Using Data

Building-the-Business-Case-for-Omnichannel-TS-resource_center-EN

Tip Sheet

Building the Business Case for an Omnichannel Contact Center

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Tip Sheet

Best Practices for Contact Center Routing

MIT-Technology-Review_Infographic-4-resource_center-EN

Infographic

Future of CX and Technology Adoption in Leading Companies

Genesys-Contact-Center-Managers-Survival-Guide-EB-resource_center-EN

EBook

The Contact Center Manager’s Survival Guide to Omnichannel Customer Service

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White Paper

Human Factors in Business Process Automation

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Video

Blended AI by Genesys with Bot Chaining

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Video

Blended AI by Genesys with Facebook Messenger Bot

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White Paper

Should You Update or Abandon Your Call Center ACD?

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Video

Blended AI by Genesys with Proactive Chatbot

Genesys-Outbound-Engagement-Playbook-EB-resource_center-EN

EBook

The Outbound Engagement Playbook—Proactive Communications

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Research Report

The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution

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Brochure

Oracle Service Cloud Integration to PureConnect

Subscribe-to-Genesys-BR-resource_center-EN

Brochure

Subscribe to Genesys

Genesys-PureSuccess-BR-resource_center-EN

Brochure

Genesys PureSuccess: A customer experience services framework

The-Essential-Guide-To-Contact-Center-Modernization-EB-resource_center-EN

EBook

The Essential Guide to Contact Center Modernization

Four_Steps_to_Make_Customers_Love_Your_Contact_Center-TS-resource_center-EN

Tip Sheet

Four Steps to Make Customers Love Your Contact Center

Genesys-eBook_Next-Generation-Digital-Customer-Service-RC

EBook

7 Steps for Delivering Next-Generation Digital Customer Service

Genesys-Technology-Roadmap-for-Omnichannel-Customer-Engagement-EB-resource_center-EN

Executive Brief

Technology Roadmap for Omnichannel Customer Engagement

Making-Contact-Center-Card-Payments-Secure-EX-resource_center-EN

Executive Brief

Make Contact Center Card Payments Secure and Easy to Manage

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Executive Brief

How the Intelligent Automation and the Genesys Voice Platform Work Together

Employee-Engagement-video-resource_center-EN

Video

Employee Engagement: A ‘nice to have’? Think again.

Rethink-Queue-Based-Routing-WP-resource_center-EN

White Paper

Rethink Queue-Based Routing In a Digital-First World

Genesys-Omnichannel-Agent-Desktop-Personalize-Customer-Service-EB-ResourceThumbnail-EN

EBook

How An Omnichannel Agent Desktop Helps Your Employees Personalize Customer Service

Genesys-PureSuccess-Drive-DS-resource_center-EN

Datasheet

PureSuccess – Drive

Genesys-PureSuccess-Equip-DS-resource_center-EN

Datasheet

PureSuccess – Equip

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Infographic

The PureCloud Ripple Effect-ROI You Can See

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Datasheet

PureSuccess – Guide

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Executive Brief

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Tip Sheet

Five Ways to Keep Customer Data Secure with a PCI DSS-Compliant Contact Center

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EBook

The Healthcare Provider’s Guide to Omnichannel Customer Experience

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EBook

The Healthcare Provider’s Guide to Resource Management

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EBook

The Healthcare Provider’s Guide to Revenue and Compliance Management

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EBook

The Omnichannel Customer Engagement Playbook

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EBook

Business Optimization with Genesys Enterprise Workload Management

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Tip Sheet

Tips for Evaluating and Choosing the Right Contact Center Solution in the Cloud

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Executive Brief

Four Reasons to Consider Genesys Interaction Recording

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White Paper

Roadmap for Omnichannel Customer Engagement

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EBook

Contact Center Economics and the Cloud: Move to the Cloud with Confidence

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EBook

Ten Considerations for Moving Your Contact Center to the Cloud

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EBook

Three Steps to Humanizing Today’s Omnichannel Shopping Experience eBook

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EBook

Contact Center Employee Engagement Playbook

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White Paper

Forrester Thought Leadership Paper: The Case For Omnichannel Self-Service

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EBook

Busting the Top 10 Myths of Omnichannel Customer Engagement

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EBook

Optimize Customer Engagement with a Cloud Contact Center

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Research Report

The Inner Circle Guide to Omnichannel Customer Contact

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Executive Brief

Personalized IVR for Improved Customer Experience

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Research Report

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How Omnichannel Routing Enables Seamless Customer Experience

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Research Report

The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

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EBook

5 Tech Trends Redefining the Customer Experience

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EBook

Are You Delivering an Exceptional Customer Experience?

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EBook

Omnichannel Is No Longer Optional

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White Paper

PureCloud Competitive Advantages

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EBook

Keeping Pace With The Modern Customer

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EBook

Engage With Customers in an Ultra-Connected Era

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Research Report

Plan Now for Customer Service in 2021

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Executive Brief

Five Ways True Omnichannel Routing Can Improve Your Customer Experience

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Research Report

2017 Gartner Report Critical Capabilities for Contact Center Infrastructure, Worldwide

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EBook

The Guide to Omnichannel Customer Engagement

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EBook

Solving the Contact Center Desktop Disaster

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Research Report

Frost & Sullivan 2016 North American Cloud Contact Center Visionary Innovation Leadership Award

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White Paper

Defining and Using Asynchronous Messaging

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Research Report

Next Generation CRM: Moving From A System Of Record To A System Of Engagement

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EBook

Not All Cloud Contact Center Platforms Are Created Equal

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Practical Guide

Genesys Intelligent Automation Microapps Catalogue

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Executive Brief

Ten Reasons To Choose PureCloud by Genesys

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Research Report

2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

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Research Report

How to be a Customer Experience Leader – Getting to Iconic

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White Paper

Strategic Planning Must be More Than an Annual Exercise

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White Paper

Omnichannel Contact Center – a Powerful Tool to Increase Sales that Greek Internet Shops Still Igno

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Research Report

2017 Gartner Report Tackle Technological, Organizational and People Barriers

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White Paper

Abandoned Shopping Basket Survey White paper Romania

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Research Report

Gartner Magic Quadrant for Contact Center as a Service, North America

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Industry Report

The US Contact Center Decision-Makers’ Guide 2017: The Virtual Contact Centers & Homeworking Chapter

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Video

Welcome to PureCloud for Salesforce

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Executive Brief

7 Steps to Omnichannel Self-Service: Make it Personal

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EBook

Blended AI for Customer Experience

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Research Report

Alternative Channels for Engaging Customers of the Future

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EBook

The truth about cloud in small contact centers

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Research Report

Break Through AI Misconceptions

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Research Report

Artificial Intelligence with the Human Touch

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Research Report

Genesys PureCloud Makes Omnichannel Accessible

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Industry Report

Discover the advantage of true omnichannel routing

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White Paper

Customer Engagement is Ripe for Change

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White Paper

Frost & Sullivan White Paper: Update Your Contact Center Today or Risk Losing Business Tomorrow

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White Paper

The ContactBabel Inner Circle Guide to Multichannel Workforce Optimization

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EBook

Genesys PureCloud for a Seamless and Consistent Omnichannel Experience

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Research Report

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

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White Paper

The Omnichannel Chapter

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Video

See How PureCloud Makes Customer Relationships Simple

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White Paper

Architecture spotlight: Three considerations when choosing cloud for your contact center

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Research Report

Transformation of Customer Experience with Cloud-Based Customer Engagement Applications

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Forrester TEI Spotlight: Greenfield Deployments And Small Businesses

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Research Report

Forrester TEI Spotlight: Organizations Moving from Less Advanced Cloud Platforms

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Research Report

Genesys Named a Leader in TWO Forrester Waves™

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Research Report

The Total Economic Impact™ Of Genesys PureCloud

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Industry Report

Voice as the New Digital Channel: Achieving Holistic Engagement Across the Business

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Executive Brief

Mitigate Avaya risk and future-proof your customer experience