Demo video
Take control of every customer interaction with a decisioning engine that works across channels, integrates seamlessly with your routing strategies and modernizes operations for both on-premises enhancements and cloud transformation.
Rule-Based Decisions (RBD) in the Genesys Cloud™ platform allows cross-functional teams to define, deploy, monitor and maintain decision logic without coding or rework.
With RBD, organizations can personalize every interaction before routing, ensuring customers reach the right destination faster. Fully integrated into Genesys Cloud, RBD unites centralized business rules with operational context and your existing strategies, enhancing accuracy and speed while preserving what already works.
Watch this demo and discover how you can streamline governance, accelerate connections and future-proof your customer experience.
