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Frost & Sullivan research report
Genesys named a Leader with the highest growth and innovation index
The CX platforms market in Latin America grew faster than any other region in the world in 2025, according to Frost & Sullivan.
That growth is creating new opportunities — and new expectations — for organizations looking to modernize their CX strategies, as cloud adoption and AI reshape how they engage customers and support employees.
The Frost Radar™: Customer Experience Platforms in Latin America 2025 evaluated 18 providers based on their growth and innovation performance. Genesys was recognized by Frost & Sullivan as the region’s number one CX platforms provider, with the highest growth and innovation index.
