Put an end to ineffective email support
In the customer experience world, newer channels like social media, messaging and bots get a lot of attention. Sometimes we treat email like it’s fallen out of vogue. But your email address is one of the first things customers look for when they need assistance. Email, the first digital channel, is still essential for customer support.
Some companies treat email as a second-rate communication channel simply because they don’t have a great way to manage incoming messages. Without a live person waiting on the other end of the line, it’s easy to pass off an email as something that can wait. The good news: With the right tools, your contact center can create an integrated email experience that delights your customers and sets you apart.