Five examples of exceptional CX in banking

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Studies show that 61% of banking leaders acknowledge that innovation continues escalating customer expectations, yet almost half admit they struggle to keep pace.

But empowered by the right solution, banks can deliver the personalized, seamless experiences their consumers demand.

Download the ebook to see how five global financial services providers — from retail banks to credit unions — use Genesys to increase customer satisfaction and loyalty, improve productivity and reduce cost to serve.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.