How to Build Trust into AI

People care about the way agencies deliver artificial intelligence (AI). A recent GovLoop survey, sponsored by Genesys and AWS, found that constituents see the benefits of AI-powered tools like chatbots in government services. But, they have concerns about ethics. With better knowledge of the public’s viewpoints, agencies can use AI to build trust even amid concerns. Agencies can deliver a more empathetic and trustworthy experience by addressing apprehension.

Download this infographic to view the key findings of the survey.

Download Document

This browser does not support a PDF Viewer. Please download the PDF.