Genesys Cloud™ Analytics and Reporting empowers organizations to see, understand and act — all in one workspace. Supervisors, analysts and business leaders can monitor real-time performance, drill into the “why” behind the numbers, and share insights across the organization without switching tools or reconciling inconsistent data.
Built on the Genesys Event Data Platform (EDP), our analytics capabilities deliver structured, analysis-ready data that reflects consistent definitions across channels, teams and timeframes. Combined with intuitive dashboards, configurable alerts and flexible exports, Genesys Cloud Analytics and Reporting gives teams everything they need to accelerate insights into action — and prove the ROI of every customer experience (CX) investment.
Genesys Cloud Analytics and Reporting provides a unified analytics workspace for dashboards, views, alerts and exports. It simplifies how teams monitor performance, investigate trends and optimize outcomes. The EDP eliminates data silos and manual prep by structuring interaction data upfront, ensuring confidence in every metric and decision.
Real-time awareness, prebuilt dashboards, self-service views and flexible exports help CX teams respond to change, improve operations and drive measurable business impact at scale.
