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Introducing MEDI: A human-centered framework for Medicaid modernization
Imagine a Medicaid experience designed around people — simple, connected and compassionate. MEDI is a human-centered engagement framework from Genesys that helps states modernize how residents and caseworkers interact across the entire Medicaid journey.
Powered by the Genesys Cloud™ platform, MEDI unifies communication, automation and insight across voice, chat, SMS, mobile and in-person interactions. She maintains context, reduces repetition and helps agencies deliver compliant, empathetic service at scale —without replacing existing systems.
