The four phases of preparing for CX evolution

Whether you’re starting to migrate to the cloud or want a better path forward, discover how to reach your goals sooner.

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Moving to the cloud is inevitable for on-premises businesses because it can bring more successful outcomes than ever before. But migrating is a process that requires a vision you can build on and a solid plan to help you gain consensus.

Put your full vision in place to realize short- and long-term goals. Prioritizing what matters most to your business — and being prepared for the unexpected — is time well spent.

Review our recommendations for a prescriptive migration and achieve your business outcomes faster.

Use our recommendations to help you:

Identify and overcome barriers
Create a predictable migration roadmap
Build a business case for stakeholder buy-in
Develop organizational consensus

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.