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Transform banking engagement with seamless experiences

Customers demand easy digital banking experiences. Predictive, automated and artificial intelligence (AI) tools resolve customer issues faster.

Genesys makes it possible to understand customer needs and intentions. Pivot your messaging or channel to better suit customer needs. Deliver secure, simplified experiences that will make your customers love your bank.

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Build trust and loyalty with seamless banking services

Provide hyper-relevant experiences

Knowing your customers means understanding their behaviors. Offer personalized financial recommendations based on real-time needs and opportunities. Engage via the channels most convenient for customers.

Guide customers along the right path

Give employees the tools and insights needed to deliver meaningful customer experiences. Identify when employees need help cross-selling financial products and services. Make assistance seamless to improve success rates.

Integrate your banking experiences

Connect data across your financial institution. A flexible banking ecosystem and embedded applications eliminate silos and reduce costs. A fully integrated solution creates seamless customer experiences in-branch and online.

Create engaging digital banking experiences across channels

Deliver flexible, personalized and intuitive service across your bank. From wealth management to lending to payments, be ready to support customers. An agile technology platform makes it easy to keep up with customer demands.

Build better banking experiences

Streamline experiences across your front office, back office and branches. Modern banking systems simplify governance from consumer banking to payments to wealth management. Innovate faster and break down silos across your business with Genesys.

Integrate your CRM system, favorite partners and other systems with leading customer experience software. Use these connections to deliver seamless experiences with AI, automation and machine learning. And you can be confident that your entire customer journey is secure.

Deliver compliant, proactive interactions

Protect clients’ financial assets and information. Earn trust with built-in security and compliance standards. Maintain that trust with fraud, risk and control frameworks. Genesys technology supports regulatory requirements including PCI DSS, GDPR, ISO 27001, clean desk compliance and more — without manual monitoring.

Empower employees with capabilities that support compliance. Provide a full view of the customer across all communication channels. Give employees context to manage customer service requests. Enable them to upsell and cross-sell products and services with confidence.

Elevate banking interactions with AI

Deliver effective, efficient and profitable experiences with the help of AI. Facilitate loan origination, fraud prevention, account creation and more. Proactively manage customer issues with chatbots, voicebots and predictive routing.

Augment interactions with data-driven insights. Genesys AI integrates seamlessly with CRM systems, machine learning algorithms and third-party technologies. With a deeper understanding of customers, advisors can provide offers at the right time via the right channel.

Scale resources with robust self-service

Banking customers want support no matter the hour or day. Give them exceptional service without overworking your call center agents. Leverage AI, automation, bots and other leading technology to provide 24/7 support.

Meet customers on the channels they love most with meaningful, helpful content. Enable them to get the customer support they need without ever picking up the phone. And, if more help is needed, seamlessly guide them toward human support.

At Next, from when customers talk to artificial intelligence to IBM Watson to when they talk to us through other channels, it’s all one journey… Genesys gave us the best solution… and helped us easily have new ways to communicate with the customer.

— Eder Gonzaga, Head of Customer Experience, Next | Bradesco

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Genesys has helped us easily access the tools that are key to meet our remote-banking operational goals.

— Luis Vertone, Senior Project Development Manager, BBVA Argentina

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Start on your path to better banking journeys

Nearly half of banking leaders say they’re struggling to keep up with rising customer expectations. Discover how you can use real-time insights to deliver convenient personalized banking experiences that build customer loyalty.

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Accelerate the shift to digital banking

Seamlessly connect your siloed data and get insights into your customer’s journey. Set your bank free to innovate easily without business disruption.

AI

Power your banking call center with personalized experiences at scale.

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Cloud security

Ensure the security of your cloud-based banking customer service and call center.

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Customer self-service

Create personalized, omnichannel self-service banking experiences.

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Chatbots

Answer questions with bots while agents address challenging queries.

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Predictive web engagement

Know who’s visiting your website. Automatically direct them to the next-best action.

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Reporting and analytics

Get a complete view of banking call center activities to drive customer experiences.

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Employee performance management

Support employee development to nurture skills that drive business outcomes.

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Digital sales and service automation

Use self-service and automation for better customer experience across banking channels.

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See all our capabilities

See how financial institutions are transforming customer service

Make it easy for employees to deliver real-time support across channels.

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Revolutionize your banking experience

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Cash in on modern customer service

Online banking is popular, but customers still need support. Genesys can help meet your customer expectations while maintaining your commitment to security.

Schedule a demo to see the power of AI. Learn how our cloud technology orchestrates effortless customer experiences across all channels.

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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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