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Latest announcements

JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud

06/02/2020

Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service

05/20/2020

Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences

05/19/2020

Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences

05/07/2020

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Genesys in the news

15 Tech Tools To Help Remote Workers Maintain Productivity

Forbes | 05/20/2020

One nation, on hold

Vox | 05/13/2020

Maximus forms partnership to offer web-based contact centers

Washington Technology | 05/13/2020

Speech Continues to Advance in the Contact Center

Speech Tech Magazine | 05/01/2020

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Award-winning products and organization

Gartner

Gartner names Genesys a Leader in the 2018 Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center as a Service

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure

Genesys is recognized as a 2018 north american contact center company of the year by frost & sullivan

Genesys is recognized as a 2018 North American Contact Center Company of the Year by Frost & Sullivan

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Blogs

COVID-19 Lessons to Move Us Forward

Merijn te BooijMerijn te Booij
June 4, 2020

The COVID-19 pandemic has created anxiety and economic hardship for millions around the globe, but it also has brought out the...

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SMS Outbound Campaigns Added to the Genesys Cloud Solution

Cristina VargasCristina Vargas
June 3, 2020

Chances are you’ve checked your smartphone at least once in the last 20 minutes. Everyday, people use their mobile phones for...

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Building the Best Machine for the Race to the Cloud

Chip McCoyChip McCoy
June 3, 2020

I strive to help people connect through technology globally. That’s why I’m proud to be involved with the fastest cloud...

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Be Ready to Manage Any New Contact Center Challenge

Michelle BoisvertMichelle Boisvert
June 2, 2020

We hear a lot about “the new normal” these days. But no one is quite sure what exactly that will look like in a year — or...

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