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10/21/2024 Genesys Announces Confidential Submission of Draft Registration Statement Related to Proposed Initial Public Offering SAN FRANCISCO — Oct. 21, 2024 — Genesys Cloud Services Topco LLC (“Genesys”) today announced that it has confidentially submitted a draft registration statement on Form S-1 with the U.S. Securities and Exchange Commission (the “SEC”) related to the proposed initial public offering of its common stock. The number of shares to be offered and the price range for the proposed offering have not yet been determined. The initial public offering is subject to market and other conditions and the completion of the SEC’s review process. This press release does not constitute an offer to sell or the solicitation of an offer to buy any securities. Any offers, solicitations or offers to buy, or any sales of securities will be made in accordance with the registration requirements of the Securities Act of 1933, as amended (the “Securities Act”). This announcement is being issued in accordance with Rule 135 under the Securities Act. Media Contacts Janelle Dickerson Janelle.Dickerson@Genesys.com Method Communications Genesys@Methodcommunications.com

10/15/2024 Modivcare Boosts Health Care Experiences with Genesys Cloud AI Technology-enabled healthcare services company orchestrates seamless digital self-service for its 34 million members and improves employee engagement with the Genesys Cloud platform SAN FRANCISCO, October 15, 2024 — Genesys®, a global cloud leader in AI-powered experience orchestration, announced Modivcare, a top provider of non-emergency medical transportation (NEMT), monitoring and personal in-home care, is transforming support for its 34 million members with the Genesys Cloud™ platform.  To execute its digital-first strategy, Modivcare turned to the AI-powered experience orchestration capabilities of Genesys Cloud. Today, Genesys Cloud supports Modivcare teammates who efficiently and securely manage 2.2 million monthly calls and email and messaging conversations through a single unified desktop. With a goal to elevate member and teammate experiences, Modivcare sought to improve the effectiveness of its human- and bot-assisted services and modernize workforce engagement management (WEM) for 2,600 contact center advisors. Increasing Access to Care with AI-Driven Self-Service To assist with medical transportation inquiries, Modivcare deployed Genesys Cloud voicebots and chatbots integrated with web messaging for seamless self-service. Members can use bots to schedule transportation, change or confirm their reservation, seek ride assistance, ask for mileage reimbursements and more. Now, 63% of members engage with chatbots for routine support, enabling Modivcare teammates to focus on high-touch interactions and escalations. “We’re one of the first NEMT companies to leverage AI plus real-time data capabilities and analytics to ensure data security and quality performance at scale,” said Heath Sampson, president and chief executive officer of Modivcare. “This is a difference-maker for our members, granting them access to care at the level that best serves them.” Smarter Workforce Engagement to Enhance the Human Touch With Genesys Cloud Workforce Engagement Management, Modivcare benefits from advanced quality management tools, speech and text analytics, and gamification to help keep its teammates engaged so they can deliver cohesive member experiences. Previously, 65% of IT tickets were related to the limitations of its legacy workforce management solution. After evolving to Genesys Cloud WEM, Modivcare decreased IT-related tickets by 50%. Modivcare is seeing a huge upswing in its member and teammate experience indicators after embarking on its contact center transformation with Genesys Cloud. This includes a 31% reduction in average speed of answer and abandonment rates. Service levels and quality scores have risen by 5%, with occupancy rates up 3%.  The company also saw an 86% increase in teammate retention. These results are positively impacting front-line services such as scheduling member transportation. Additionally, Modivcare teammates are now better equipped to prevent late arrivals and drive out fraudulent claims, waste and abuse within the health care industry. “With Genesys, we’ve elevated our ability to deliver connected and personalized experiences that scale empathy for our members,” said Sampson. “By focusing on innovation and modernizing our systems, our teammates are working more efficiently to provide the human element where it matters most.” Read the Modivcare case study to learn more about the company’s transformation with Genesys. About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. About Modivcare Modivcare Inc. (Nasdaq: MODV) is a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions for public and private payors and their members. Our value-based solutions address the social determinants of health (SDoH), enable greater access to care, reduce costs and improve outcomes. We are a leading provider of non-emergency medical transportation (NEMT), personal care and remote patient monitoring. To learn more about Modivcare, please visit www.modivcare.com. Media Contacts Lauren Baca, Genesys lauren.baca@genesys.com Method Communications genesys@methodcommunications.com    

Genesys Earns 2024 Great Place to Work Certification AI-powered experience orchestration leader recognized for inclusion, empathy and flexibility for work-life balance SAN FRANCISCO, OCT. 10, 2024 — Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that it has been Certified™ as a Great Place to Work®. Overall, 90% of Genesys employees surveyed said the company is a great place to work, a two-percentage-point increase from the previous year, and 33 percentage points higher than the average US-based company. Earned across 14 countries, Genesys believes this certification illustrates its commitment to ensuring its employees feel seen, heard and understood, creating a culture of inclusion that fosters innovation, increases value for customers and drives organizational success. This year, Genesys was certified in Australia, Brazil, Canada, Hungary, India, Ireland, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, the United Kingdom and the United States. Notably, Genesys has been named a Great Place to Work for eight consecutive years in India, where the company was also named a Best Place to Work for Women for the last four years in a row. In addition to India, Ireland was also named a Best Place to Work for Women. In the Philippines, Genesys earned six different recognitions and has been named a Great Place to Work for four consecutive years. “Being recognized by employees in every region as a Great Place to Work is powerful validation of our commitment to creating an inclusive, empathetic workplace throughout our worldwide locations,” said Eva Majercsik, chief people officer at Genesys. “At Genesys, we believe that when our employees feel valued and empowered, they bring that same energy to every customer interaction. This recognition is a testament to the collaborative spirit and empathy that defines our culture.” Other highlights from the global survey include: 95% of employees felt that they are able to take time off from work when it’s necessary. 95% of employees believe that when they join Genesys, they are made to feel welcome. 93% of employees are proud to tell others that they work at Genesys. 91% of employees believe people care about each other at Genesys. 90% of employees feel like they can be themselves at Genesys. In addition, 96% of Genesys employees globally feel they’re treated fairly, regardless of sexual orientation, race, gender or age. Genesys believes these results reflect its commitment to having an inclusive workforce made up of talented individuals who are as diverse as the markets they serve. Genesys employs more than 6,000 people who are dedicated to transforming customer and employee experiences around the world.  Learn more about life at Genesys and see open roles here. About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. © 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. About Great Place to Work Certification™ Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified. About Great Place To Work® As the global authority on workplace culture, Great Place To Work® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place to Work Certified™ or receiving recognition on a coveted Best Workplaces™ List. Learn more at greatplacetowork.com and follow Great Place To Work on LinkedIn, Twitter, Facebook, and Instagram. Media Contacts Kelley Crane Kelley.crane@genesys.com Method Communications genesys@methodcommunications.com

09/26/2024 Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys The North America Coca-Cola Bottling System uses Genesys Cloud to create smarter bot-driven experiences and saves $1 million by reducing technician site visits using video-enabled chat SAN FRANCISCO, Sept. 26, 2024 — Genesys®, a global cloud leader in AI-powered experience orchestration, announced today that Coca-Cola Bottlers’ Sales and Services (CCBSS) is enhancing its customer experience with the Genesys Cloud™ platform to advance business interactions. With this strategic move, CCBSS aims to elevate its associates’ experiences with Genesys Cloud Workforce Engagement Management (WEM) and maximize business outcomes using augmented reality during video chats to resolve technical support remotely.    As a valuable part of the Coca-Cola Bottling System in North America, CCBSS serves as a single voice for the System’s partners, bottlers and suppliers. Customer experience agents at the CCBSS Customer Care Center (CCC) help fulfill sales orders, resolve billing inquiries, troubleshoot vendor equipment issues and more. Handling millions of interactions yearly across multiple channels, CCBSS sought to drive innovation and deliver the seamless, personalized experiences customers expect today. It realized that evolving to an AI-powered cloud platform was essential in achieving its goals.   “When we started our digital transformation, we aspired to create a contact center that is not only innovative and progressive but also allows our employees the opportunity to expand their careers,” said Nicole Thomas, VP of the contact center at CCBSS. “With our move to Genesys Cloud, we’re building the workplace of the future that enables us to support our associates and be a co-pilot in all their decisions, which in turn creates the best experience for our customers.”  CCBSS is benefiting from the composability of the Genesys Cloud platform to create tailor-made experiences for its unique customer base. By tapping into the Genesys AppFoundry® Marketplace, CCBSS now offers customers more effective and efficient virtual service experiences using the Help Lightning integration for Genesys Cloud. With video-enabled chat, technicians can visualize what a customer is seeing and provide virtual hands-on instructions about how to fix the problem. For instance, if a beverage machine has stopped pouring, an agent can use augmented reality to circle issues or point to a particular gauge or part — making repairs faster and easier than ever before for Coca-Cola System customers.   By combining the capabilities of Help Lightning and Genesys Cloud, CCBSS can better support customers who may not be able to wait for a technician to drive onsite or those who have simple fixes that can be handled remotely. By implementing Help Lightning, CCBSS has improved fix rates and saved costs within one year by minimizing the number of trucks being sent out into the field for site visits.  “The Genesys Cloud platform gives organizations like CCBSS the capabilities to deploy and drive outcomes quickly while delivering the flexibility to create unique experiences for customers and employees centered around their needs,” said Olivier Jouve, chief product officer at Genesys. “CCBSS is well-positioned to deliver future-forward experiences driven by the AI power of Genesys Cloud and our shared desire to always innovate.”  To simplify communications and make it faster for customers to resolve their needs, CCBSS aimed to improve the effectiveness of its bot-enabled experiences. CCBSS used Genesys Dialog Engine Bot Flows to create a voicebot that accurately identifies caller intent more than 80 percent of the time. By connecting callers to the right agents, CCBSS has enhanced first-time query resolution.   To elevate and improve the employee experience with a flexible and reliable solution, CCBSS leverages the WEM capabilities of Genesys Cloud. Agents can now access real-time stats, listen back to their calls and make vacation requests via the Genesys Tempo™ mobile app. By providing employees with greater visibility into their current performance, CCBSS is seeing an increase in employee satisfaction.   Learn more about how Genesys is driving success for its customers here.     About Genesys  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.  © 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.    CONTACTS  Kelley Crane, Genesys  Kelley.crane@genesys.com    Method Communications Genesys@Methodcommunications.com     About CCBSS  Coca-Cola Bottlers’ Sales & Services Company (CCBSS) is a limited liability company owned by nearly 70 independent Coca-Cola bottlers in North America. The company supports operations for its bottler owners as well as bottler-owned production cooperatives, Coca-Cola North America Operating Unit (NAOU) and other participating beverage partners across the Coca-Cola System.     Visit us at ccbss.com.  Contact  Tricia Taylor, Coca-Cola Bottlers’ Sales & Services Company (CCBSS) (404) 683-2369 trictaylor@coca-cola.com