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Latest announcements

Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat

02/20/2020

New Usage-based Pricing for Genesys Cloud Gives Organizations Ultimate Flexibility

02/19/2020

Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences

01/23/2020

Genesys Introduces Experience as a Service Enabling Organizations to Deliver True Personalization

01/14/2020

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Genesys in the news

Hinchcliffe Gets Indy 500 Ride, 3 Total Races With Andretti

New York Times | 02/19/2020

James Hinchcliffe lands 3 races with Andretti Autosport, including both May races at IMS

IndyStar | 02/19/2020

James Hinchcliffe to drive Indianapolis 500 for Andretti

NBC Sports | 02/19/2020

Having AI & humans work in tandem to improve employee experiences feat. Josh Miramant & Joe Ciuffo

Apple Podcasts | 02/13/2020

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Award-winning products and organization

Gartner

Gartner names Genesys a Leader in the 2018 Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center as a Service

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure

Frost & sullivan

Genesys is recognized as a 2018 North American Contact Center Company of the Year by Frost & Sullivan

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Blogs

How Employee Engagement Drives Customer Experience

Musa HanhanMusa Hanhan
February 20, 2020

As the pendulum of innovation swings back to the middle, we’re seeing more emphasis on humans and how technology affects us....

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10 Reasons to Attend Xperience and Seize Your Moment

Jill HundleyJill Hundley
February 19, 2020

Xperience 2020 is the place to seize your moment. Whether you’re seeking an all new customer experience solution, or you want...

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Engage Your Prospects by Working Smarter, Not Harder

Tibor VassTibor Vass
February 18, 2020

In my previous blog, we discussed some practical examples of how to leverage the short window at the right time with predictive...

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Paypal

Take Cloud Conversational AI to the Next Level

Juergen TolksdorfJuergen Tolksdorf
February 13, 2020

According to BI Intelligence, about 80% of businesses will use chatbots by 2020. Juniper Research forecasts that chatbot...

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