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Latest announcements

Genesys Helps Organizations Manage Increased Customer Service Demands and Establish Remote Workforces During COVID-19 Pandemic

04/02/2020

Genesys Messaging with WhatsApp Simplifies Communication Between Businesses and Consumers

03/12/2020

Genesys Sponsors LPGA Rookie Yujeong Son

03/12/2020

ENGIE Improves Customer Experience with Genesys Cloud

03/10/2020

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Genesys in the news

8 tips for success as a female developer

TechRepublic | 03/06/2020

Hyperautomation: The most significant RPA trend of 2020

SearchCIO | 02/28/2020

Personalisation: Has it moved from convenience to creepy?

CMO | 02/27/2020

Genesys to sponsor June IndyCar race at Texas

NBC Sports | 02/26/2020

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Award-winning products and organization

Gartner

Gartner names Genesys a Leader in the 2018 Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center as a Service

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure

Frost & sullivan

Genesys is recognized as a 2018 North American Contact Center Company of the Year by Frost & Sullivan

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Blogs

Securing Customer Data in a Cloud Contact Center

Michelle BoisvertMichelle Boisvert
April 1, 2020

One of the most important elements of providing an excellent customer experience is safeguarding customer data in your contact...

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Staying Safe — and Sane — in a Work-From-Home World

Nancy KirwanNancy Kirwan
April 1, 2020

The orders to stay in and work from home, if you can, got me thinking: Working remotely is an accepted norm at Genesys. We’re a...

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No Stone Unturned: Voice Interaction Analytics in the Contact Center

Rakesh TailorRakesh Tailor
March 31, 2020

Calls between agents and clients can be a treasure trove of information. However, it takes some effort to extract the real value...

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Paypal

5 Contact Center Laws Debunked

Sue HarkreaderSue Harkreader
March 30, 2020

Contact centers run on both spoken and unspoken rules. While perusing Ted Talks, I came across a fascinating session about the...

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