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Latest announcements

Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences

01/23/2020

Genesys Introduces Experience as a Service Enabling Organizations to Deliver True Personalization

01/14/2020

Genesys Survey Reveals the "Hold" Music That Transcends Borders

01/09/2020

Online University Makes Education Personal and Boosts User Experience with Genesys Cloud

12/11/2019

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Genesys in the news

Managing Your Martech Stack in a World of Constant Flux

CMSWire | 01/23/2020

IndyCar 2020 hot topics: Can Genesys be Hinchcliffe’s savior?

Motorsport.com | 01/22/2020

James Hinchcliffe secures sponsorship for month of May

NBC Sports | 01/16/2020

James Hinchcliffe will drive Indianapolis in May after partnering with Indy tech company

IndyStar | 01/16/2020

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Award-winning products and organization

Gartner

Gartner names Genesys a Leader in the 2018 Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center as a Service

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure

Frost & sullivan

Genesys is recognized as a 2018 North American Contact Center Company of the Year by Frost & Sullivan

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Blogs

Taking the Sting Out of Customer Service

Keith PearceKeith Pearce
January 27, 2020

Parity is a challenge in business. When competing brands can’t create true differentiation, they struggle to stand out in...

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5 Principles of Enhancing the Employee Experience and Customer Journey

Musa HanhanMusa Hanhan
January 23, 2020

When we talk about delivering the right customer experience, we tend to focus solely on the customer. However, businesses are...

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How the 3 Dimensions of Customer Experience Serve Government Agencies

Courtney VogelCourtney Vogel
January 22, 2020

Customer service has long been a part of government agency culture — focus on direct customer interactions and giving customers...

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Paypal

AppFoundry and Genesys Pave the Way for Great Customer Experience in 2020 and Beyond

Walla OriqatWalla Oriqat
January 21, 2020

Genesys has started off the new decade with a bang at the annual company kickoff meeting in Orlando, FL. Hundreds of individuals...

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