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Latest announcements

Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs

05/09/2019

Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

05/06/2019

Genesys Calls All Customer Experience Professionals to Denver June 10 to 13 to New Signature Event, Xperience19

05/02/2019

65% of U.S. Government Agency Employees Cite Customer Experience as a Priority

04/23/2019

More announcements

Genesys in the news

Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO

No Jitter | 05/06/2019

PE-backed Genesys names Bates as CEO

The PE Hub Network | 05/06/2019

Genesys Names New CEO

Inside Indiana Business | 05/06/2019

Google’s AI Presence Grows in the Contact Center

No Jitter | 04/11/2019

More Genesys in the news

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Award-winning products and organization

Gartner Names Genesys a Leader in the 2017 Magic Quadrant for Contact Center Infrastructure

Customer Innovation Awards

Genesys Named a Leader in TWO Forrester Waves™ for Contact Center Interaction Management

Gartner Names Genesys a Leader in the 2016 Magic Quadrant for Contact Center Infrastructure

More awards

Blogs

Conversational IVR for Intuitive Customer Self-Service

Denise Hamilton

May 20, 2019

Self-service is often the front door that customers go through when they want to engage with your business. But how those...

Juergen Tolksdorf

May 17, 2019

This post was co-authored by Genesys AppFoundry partner, CardEasy.Major data breaches, such as the Marriott hack that...

Scott Thomas

May 16, 2019

Genesys University will host Education Day at Xperience19 on Monday, June 10, in Denver, Colorado. This entire day is dedicated...

AI Ethics: AI Fear and Loathing in Unions and the Workforce

Cameron Smith

May 16, 2019

If you believe the headlines, you might think that the future is pretty dire for contact center workers. Unions are up in arms...

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Events

G-Summit Europe 2019

Europe

Start Date:09/10/2019End Date:09/12/2019

G-Summit Seoul 2019

Seoul, South Korea

Start Date:08/22/2019End Date:One Day Event

G-Summit Bogota 2019

Bogota, Colombia

Start Date:08/01/2019End Date:One Day Event

G-Summit Melbourne 2019

Melbourne, Australia

Start Date:07/30/2019End Date:07/31/2019

More events

Check out Genesys
in the news

See what’s new with Genesys

Latest announcements

Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs

Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

Genesys Calls All Customer Experience Professionals to Denver June 10 to 13 to New Signature Event, Xperience19

65% of U.S. Government Agency Employees Cite Customer Experience as a Priority

Genesys in the news

Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO

PE-backed Genesys names Bates as CEO

Genesys Names New CEO

Google’s AI Presence Grows in the Contact Center

All the brand elements
you need in one place

Award-winning products and organization

Gartner Names Genesys a Leader in the 2017 Magic Quadrant for Contact Center Infrastructure

Customer Innovation Awards

Genesys Named a Leader in TWO Forrester Waves™ for Contact Center Interaction Management

Gartner Names Genesys a Leader in the 2016 Magic Quadrant for Contact Center Infrastructure

Blogs

Conversational IVR for Intuitive Customer Self-Service

Give Your Customers a Safer Way to Pay by Phone

5 Reasons to Attend Education Day at Xperience19

AI Ethics: AI Fear and Loathing in Unions and the Workforce

Events

G-Summit Europe 2019

G-Summit Seoul 2019

G-Summit Bogota 2019

G-Summit Melbourne 2019

Live Assistance

How can we help you today?

Live Assistance

Check out Genesys in the news

See what’s new with Genesys

Latest announcements

Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs

Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

Genesys Calls All Customer Experience Professionals to Denver June 10 to 13 to New Signature Event, Xperience19

65% of U.S. Government Agency Employees Cite Customer Experience as a Priority

Genesys in the news

Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO

PE-backed Genesys names Bates as CEO

Genesys Names New CEO

Google’s AI Presence Grows in the Contact Center

All the brand elements you need in one place

Award-winning products and organization

Gartner Names Genesys a Leader in the 2017 Magic Quadrant for Contact Center Infrastructure

Customer Innovation Awards

Genesys Named a Leader in TWO Forrester Waves™ for Contact Center Interaction Management

Gartner Names Genesys a Leader in the 2016 Magic Quadrant for Contact Center Infrastructure

Blogs

Conversational IVR for Intuitive Customer Self-Service

Give Your Customers a Safer Way to Pay by Phone

5 Reasons to Attend Education Day at Xperience19

AI Ethics: AI Fear and Loathing in Unions and the Workforce

Events

G-Summit Europe 2019

G-Summit Seoul 2019

G-Summit Bogota 2019

G-Summit Melbourne 2019

Live Assistance

How can we help you today?

Live Assistance

Check out Genesys
in the news

All the brand elements
you need in one place