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The State ofCustomer Experience
A new paradigm: Personalized, empathetic experiences at scale
BY INDUSTRY
Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
BY ORG TYPE
Enterprise
Manage complex experiences with enterprise contact center software.
SMB
Deliver big customer experiences with small business solutions.
Mid-sized
Drive custom experiences at scale with agile, flexible solutions.
Capabilities
Contact center software
Run your contact center with software that makes great customer experience easy.
Digital
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
AI and automation
Power your contact center with Genesys AI for personalized experiences at scale.
Workforce engagement
Attract, nurture and retain the best agents for your call center.
Integrations and apps
Craft a custom call center with apps and integrations.
Customer journey management
Use journey data, analytics and orchestration to improve CX and business outcomes.
Products
Power deeply connected experiences through the seamless, all-in-one contact center solution.
Pointillist®
Optimize customer journeys with an end-to-end customer journey management solution.
Exceed.ai by Genesys
Automate conversations, schedule meetings and grow revenue at scale with an AI virtual sales assistant.
Find a partner
If you're looking for help, our powerful partner ecosystem is ready to support.
Partner overview and programs
Reach new heights with your clients, offering them guidance and our market-leading solutions.
Strategic alliances
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Channel partners
Set your customers up for long-term success with market-leading solutions from Genesys.
Independent consultants
Gain the support and access you need to stay informed on all things Genesys.
Technology and AppFoundry partners
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Global system integrators
Simplify your customer experience transformation with proven methodologies that connect people, processes and technology.
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Existing Genesys partners can log into the portal now.
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The Genesys Edge
Trust and security
See how Genesys solutions meet and exceed modern security standards.
Customer success and services
Choose a dedicated partner that works with you before, during and after your deployment.
Beyond
Discover a community of continuous learning and innovation for customer experience professionals.
Who we are
Our vision
Create experiences rooted in empathy — to build trust and earn loyalty.
Our customers
See how Genesys call center and customer experience solutions help businesses succeed.
Our story
Learn about Genesys and discover why we’re trusted by 7,000 companies worldwide.
Genesys named a Leader
The Forrester Wave™: Contact Center as a Service (CCaaS), Q1 2023
We Can Help
All resources
Discover the latest research, reports and resources to deliver better experiences.
Blog and podcasts
Gain insights from Genesys customers, industry experts, thought leaders and more.
Developer tools
Extend functionality without directly using an API. No programming required.
Webinars and events
Save the date for these upcoming Genesys events and webinars — virtual and in-person.
Customer stories
See how Genesys solutions help organizations succeed.
See what’s new with Genesys
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05/31/2023
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05/22/2023
05/15/2023
05/12/2023
04/27/2023
03/27/2023
Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm
11/29/2022
Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
Consumers want to connect with companies on their preferred channels — when it’s most convenient for them. Ensuring your...
Contact center leaders often face significant challenges in interpreting large volumes of customer data. While the data provides...
Customers are communicating with businesses across many channels, accelerating the shift to digital. While customers now expect...
June 19-22, 2023
March 23 - June 8, 2023
June 15, 2023