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Register early, save big.Get a jump on 2020 and register for Xperience now. You’ll automatically be enrolled for updates throughout the year and be one of the first to secure a room at the Gaylord Rockies Resort. [genesysbutton gb_size="large" gb_style="customstyle" gb_fill_color="#26a69a" gb_text_color="#ffffff" gb_link="url:http%3A%2F%2Fwww.cvent.com%2Fd%2Fyyqmwy%2F4W|title:Register%20now||" css=".vc_custom_1560358277271{margin-top: 2em !important;}"] When: May 18-21, 2020 Location: Gaylord Rockies Resort & Convention Center in Aurora, ColoradoXperience19 was packed with powerful moments for one and all. Check it out!Relive Xperience19 Xperience more—watch a recap of main stage Xperience19 sessions with Genesys CEO Tony Bates and Peter Graf, Chief Product Officer. You’ll also see exclusive interviews with Merijn te Booji, CMO at Genesys, and Celeste Grade, Strategic Technology Partner Manager at Google—and much more. [mktoform cta_header="" cta_button="Watch Now" form_action="inline" form_format="horizontal" form_branding="contact-us" target=".thank-you" cid_id="7010d000001GaBrAAK"][rawcss raw_css="JTQwbWVkaWElMjhtYXgtd2lkdGglM0E3NjdweCUyOSUyMCU3QiUwQS5oaWRlLWJvcmRlci1tb2JpbGUlMjAudmNfY29sdW1uLWlubmVyJTIwJTdCJTBBJTIwJTIwJTIwJTIwYm9yZGVyLWxlZnQlM0ElMjAwJTIwJTIxaW1wb3J0YW50JTNCJTBBJTIwJTIwJTIwJTIwcGFkZGluZy1sZWZ0JTNBJTIwMTVweCUyMCUyMWltcG9ydGFudCUzQiUwQSUyMCUyMCUyMCUyMG1hcmdpbi1sZWZ0JTNBJTIwMCUyMCUyMWltcG9ydGFudCUzQiUwQSU3RCUwQSUwQSU3RA=="] About Genesys Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.Copyright © [cur_year] Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription

SpeakersAgendaVenue [genesysbutton gb_size="medium" gb_align="align-right" gb_link="url:%23register|title:Register||"] Genesys CX Tour - Government Transform Your Customer ExperienceInternational Spy Museum November 20, 2019 - Washington, DCFeatured guest speaker Rick Parrish, VP, Principal Analyst at Forrester®[genesysbutton gb_size="medium" gb_style="genesys-orange-fill" gb_link="url:%23register|title:Register%20now||"] Featuring Digital transformation has changed the customer experience your citizens expect from your government agency. These ever-evolving expectations challenge agencies as they strive to meet the customer experience requirements set forth in the President’s Management Agenda, new memos (such as the OBM Circular A-11) and pending legislation.Join featured speaker – Rick Parrish, VP, Principal Analyst at Forrester and Industry thought leaders as they share:The state of Customer Experience in Government; including new research from Forrester Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to meet your citizens ever changing expectations by creating a Customer Experience that leverages new and emerging technologies – such as cloud, AI, visual IVR, chat and social mediaGrab a colleague or two, you won't want to miss our Washington, DC stop.This event is co-sponsored with Carahsoft: The Trusted Government IT Solutions Provider® Stay Connected Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.Agenda [bg#ff4f1f;c#ffffff]Time,[bg#ff4f1f;c#ffffff;align-center]Topics|[]8-8%3A30,[align-center]Registration|[]8%3A30-9%3A15%20,[align-center]Featured%20Speaker%20%E2%80%93%20Rick%20Parrish%2C%20VP%2C%20Principal%20Analyst%20at%20Forrester|[]9%3A15-9%3A45,[align-center]Creating%20the%20Customer%20Experience%20Your%20Citizens%20Expect|[]9%3A45-10,[align-center]Break|[]10%3A00-10%3A45,[align-center]Q%26A%20with%20CX%20Leaders|[]10%3A45,[align-center]Closing%20Remarks SpeakersRick ParrishVP, Principal Analyst at ForresterCX Tour Venue International Spy Museum 700 L'Enfant Plaza SW, Washington, DC 20024 [genesysbutton gb_size="medium" gb_align="align-center" gb_link="url:https%3A%2F%2Fwww.spymuseum.org%2F|title:Find%20Out%20More|target:%20_blank|"]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 Join our guest speaker Rick Parrish, VP, Principal Analyst at Forrester at the Genesys CX Tour – Government!  Seating is limited, so register now! Government industry partners are welcome to attend, however, additional approval is required if 2 or more members from the same partner are registered. [mktoform cta_header="Register now" cta_button="Save my spot" cms_hold="RG" form_action="inline" form_format="horizontal" form_branding="gray-theme" target=".thank-you" cid_id="7010d000001GbnX" landing_id="68381"] Thank you for registering to attend our Government CX Tour! Additional information on our our Government CX Tour will be sent via email. Should you have any questions, please contact [email protected] We look forward to seeing you there!Follow the conversation at: #GSummit18