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Genesys named as a Customers’ Choice and recommended by 93% of peer reviewers
To create lasting value in your contact center, you need a platform that combines core capabilities with the scalability and dependability to support your evolving needs — and a partner with the vision to bring your specific goals to life.
The Voice of the Customer for Contact Center as a Service report offers a peer-driven perspective, synthesizing insights from verified reviews on Gartner Peer Insights™. This report provides buyers of enterprise technology and services with detailed feedback and aggregated ratings, serving as a valuable complement to the Gartner expert analysis.
Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 23 May 2025
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*Based on 325 reviews as of January 2025
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
