European consumers have clear expectations: they want fast, seamless service that feels human, not transactional. In “The State of Customer Experience: Europe” report, we share the latest regional insights from consumers and customer experience (CX) leaders surveyed across key European markets. Discover the trends, expectations and opportunities shaping the future of both customer and employee experiences.
From changing service preferences to investments by organizations in AI and cloud technology, this report provides valuable perspective for CX teams looking to enhance employee performance and strengthen customer loyalty.
