Contact center software

Simplify your customer experiences across channels

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Give your customers the support they deserve

Customers expect seamless cross-channel support — and yesterday’s phone system isn’t up to the task. Respond in real time via your website, social media channels and live chat. Create customer and agent experiences that effortlessly blend automated and human resources. Know your customer and have the relevant context to engage when it matters with the right help.

83%

of customers now expect immediate engagement when they contact a company

Salesforce, 2020

62%

of service leaders list upgrading legacy contact center technology as a top 2021 priority

2020 Achieving Customer Amazement Survey Report

70%

of consumers say a company is only as good as its service

Genesys + Savanta, 2021

Call center software that powers personalized experiences

Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place.

Genesys makes it possible to deliver unique, personalized experiences your customers will love. You can scale to keep pace with both customer preferences and business demands. With our comprehensive capabilities and advanced features, you can always put customers first.

Inbound

Make it easy to connect with your business. Be ready to answer their questions, offer support and exceed expectations across channels.

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Outbound

Proactively reach customers via the channels they love most. Increase customer engagement, response rates and revenue with targeted outbound campaigns.

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Voice services

Get cloud telephony, unified communications and contact center services in a way that works best for you. Be there for customers who’ll always prefer phone-based support.

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Digital

Give customers the easy, frictionless digital experiences they expect. And support your teams with an all-in-one suite of digital capabilities — or with your own solution.

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AI and automation

Power omnichannel experiences with artificial intelligence (AI). Meet your customers in the moment with bot support, data-based insights and more.

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Unified communication and collaboration

Enhance your employee experience. Enable seamless collaboration and easy communications — all from a single platform or third-party solution.

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Workforce engagement management (WEM)

Give your employees the tools, support and growth opportunities they need to truly love what they do. After all, great customer experiences start with them.

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Automatic call distribution (ACD)

Route customer interactions with skills-based and intelligent routing. Go beyond call routing and ensure every customer gets the right support, every time.

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Interactive voice response (IVR) and self-service

Drive better customer experiences while making your business more profitable with Genesys call center IVR.

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Create a contact center that goes beyond just calls

Genesys Cloud CX

Create fluid conversations across digital and voice channels with Genesys. Give your teams an all-in-one cloud contact center solution with an intuitive interface. Make every experience exceptional.

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Genesys Multicloud CX

Genesys Multicloud CX™️ is the only contact center solution that provides limitless orchestration. Use a single design and analytics interface for voice, digital and messaging channels.

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Genesys DX

Bring human intuition to every digital interaction with Genesys DX™️, the future of always-on digital customer engagement. This AI-powered platform makes it quick and easy to design and deliver self-service experiences that wow your customers.

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Meet your customers on the channels they love most

By using Genesys to expand the number of ways to contact Company Nurse — phone, text, chat and beyond — we could improve the likelihood that an injured employee would contact us and increase our ability to capture workplace injuries.

— Henry Svendblad, CTO, Company Nurse

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Genesys Multicloud CX gives Microsoft and our partners the levers we need to optimize a global pool of agents with multiple language skills and deliver consistently great customer experiences.

— Matt Hayes, Principal Program Manager, Microsoft

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Experience Success. Together.

Genesys Recognized by Gartner® as a Leader in the August
2021 Magic Quadrant™️ for Contact Center as a Service

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Empower your business to meet customer expectations

Create exceptional experiences with Genesys contact center software

Genesys makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud contact center software enables great customer service. Simplify your contact center operations and the demands on IT. Give your service teams more time to focus on what matters most — your customers.

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Frequently asked call center questions

What is a cloud contact center?

A cloud contact center is the central point, hosted on an Internet server, from which all inbound and outbound customer communications are handled…

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What is a multichannel cloud contact center?

A multichannel cloud contact center is a customer experience solution that integrates multiple touchpoints…

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What is workforce management?

Workforce management (WFM) is the process of strategically optimizing the productivity of employees to ensure that all resources are in the right place at the right time…

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What about pricing?

Pick the perfect plan for your business — our flexible pricing is designed with you in mind…

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Contact center software

Give your customers the support they deserve

83%

62%

70%