Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Simplify your customer experiences across channels
Customers expect seamless cross-channel support — and yesterday’s phone system isn’t up to the task. Respond in real time via your website, social media channels and live chat. Create customer and agent experiences that effortlessly blend automated and human resources. Know your customer and have the relevant context to engage when it matters with the right help.
Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place.
Genesys makes it possible to deliver unique, personalized experiences your customers will love. You can scale to keep pace with both customer preferences and business demands. With our comprehensive capabilities and advanced features, you can always put customers first.
Genesys Recognized by Gartner® as a Leader in the August
2021 Magic Quadrant™️ for Contact Center as a Service
Genesys makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud contact center software enables great customer service. Simplify your contact center operations and the demands on IT. Give your service teams more time to focus on what matters most — your customers.
We’ll contact you directly to set up a date and time that works with your schedule.
A cloud contact center is the central point, hosted on an Internet server, from which all inbound and outbound customer communications are handled…
A multichannel cloud contact center is a customer experience solution that integrates multiple touchpoints…
Workforce management (WFM) is the process of strategically optimizing the productivity of employees to ensure that all resources are in the right place at the right time…
Pick the perfect plan for your business — our flexible pricing is designed with you in mind…
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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