Create a contact center that goes beyond just calls
Traditional call center solutions only had to support customers by phone. But, with today’s customers expecting seamless cross-channel support, a simple phone system won’t cut it. You need to be ready to respond in real time on your customers’ channels of choice, including your website, social media channels and apps.
That means you need cloud-based contact center software with the essentials built in. You must provide inbound and outbound support, including call routing, IVR, email, chat, social media, messaging, screen share, self-service options, workforce optimization and analytics. Genesys supports all the ways you want to connect with your customers.