BY INDUSTRY
Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
Elevate your employee experience
Delivering exceptional experiences doesn’t stop with the customer — today’s employees expect them, too. Workforce engagement management (WEM) makes it easy to create great employee experiences. WEM focuses on the human side of your contact center to improve employee engagement. And it simplifies operations while increasing efficiency.
When employees feel valued, supported and engaged, customer satisfaction rises. Your work environment and bottom line improve, too.
Frost Radarâ„¢: Workforce Optimization Solutions, 2023 report
Discover how investing in the right WEM solution can deliver exceptional returns for your business.
Explore the interactive graphic below to learn how three key areas of workforce engagement provide the tools you need. Deliver personalized employee experiences — all within a single contact center solution.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
