Omdia Universe: Customer Engagement Platforms, 2022-23 report

Learn why Genesys should be on your shortlist for end-to-end customer engagement technology

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The evolution of customer engagement has reached a new milestone – the era of convergence.

Customer expectations have shifted and engagement solutions have evolved to keep pace. But disconnected platforms for marketing, sales and support can’t provide the seamless end-to-end engagement customers demand. And siloed data limits an organization’s ability to understand its customers and orchestrate frictionless omnichannel journeys.

Leading solutions providers are expanding their offerings to deliver comprehensive customer engagement platforms that integrate customer data, journey analytics, orchestration and marketing optimization.

The Omdia Universe Customer Engagement Platforms, 2022–23 report evaluates vendors on their capabilities, ability to scale and integrate, and overall performance — to help you make the right choice.

Get the full report to learn why Genesys is positioned as a leader in customer engagement platform with solutions for businesses of all sizes and industries. You’ll get:

An independent analysis of customer engagement technology providers
Key customer engagement trends
Insights on what to look for in a customer engagement solution

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.