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Demo video
Watch how Genesys Cloud Copilot uses AI agents to support agents, supervisors and admins with real-time guidance, proactive insights and faster actions in Genesys Cloud.
Genesys Cloud™ Copilot is a conversational, role-aware assistant that acts like a trusted teammate. It’s powered by AI agents that help coordinate and complete tasks across roles and departments, so users can save time and get more done.
In this demo, you’ll experience Genesys Cloud Copilot from the perspective of a new “Cloud to Table” employee meeting their team — an agent, a supervisor and an admin — each using Genesys Cloud in different ways. From in-the-moment assistance during customer interactions to proactive operational support, Genesys Cloud Copilot adapts in real time to help teams work faster, make better decisions and deliver stronger results.
