2023 Gartner® Magic Quadrant™ for Contact Center as a Service
Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Contact center software
Run your contact center with software that makes great customer experience easy.
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
AI and automation
Power your contact center with Genesys AI for personalized experiences at scale.
Attract, nurture and retain the best agents for your call center.
Integrations and apps
Craft a custom call center with apps and integrations.
Customer journey management
Use journey data, analytics and orchestration to improve CX and business outcomes.
Genesys Cloud CX
Power deeply connected experiences through the seamless, all-in-one contact center solution.
Optimize customer journeys with an end-to-end customer journey management solution.
Exceed.ai by Genesys
Automate conversations, schedule meetings and grow revenue at scale with an AI virtual sales assistant.
Partner overview and programs
Reach new heights with your clients, offering them guidance and our market-leading solutions.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Set your customers up for long-term success with market-leading solutions from Genesys.
Gain the support and access you need to stay informed on all things Genesys.
Technology and AppFoundry partners
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Global system integrators
Simplify your customer experience transformation with proven methodologies that connect people, processes and technology.
Existing Genesys partners can log into the portal now.
The Genesys Edge
Trust and security
See how Genesys solutions meet and exceed modern security standards.
Customer success and services
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
We Can Help
Discover the latest research, reports and resources to deliver better experiences.
Blog and podcasts
Gain insights from Genesys customers, industry experts, thought leaders and more.
Extend functionality without directly using an API. No programming required.