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How Missouri Used AI-Powered Call Center Technology to Cut Constituent Wait Times in Half

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Learn how Missouri cut call wait times by 53% with Genesys Cloud CX™️

With skyrocketing call volumes and persistent staffing challenges, the Missouri state government turned to artificial intelligence (AI) to transform its call center capabilities.

When you download the report, you’ll learn how Missouri used Genesys Cloud CX to:

Cut call center wait times in half.

Strengthen cybersecurity by complying with FedRAMP protocols.

Hire better call center candidates with remote login capabilities.

Saved hours of employee time with one-click report generation.

Missouri cut call center wait times in half

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.