How Missouri Used AI-Powered Call Center Technology to Cut Constituent Wait Times in Half

Learn how Missouri cut call wait times by 53% with Genesys Cloud™️ 

With skyrocketing call volumes and persistent staffing challenges, the Missouri state government turned to artificial intelligence (AI) to transform its call center capabilities.  

When you download the report, you’ll learn how Missouri used Genesys Cloud to: 

Cut call center wait times in half. 
Strengthen cybersecurity by complying with FedRAMP protocols.  
Hire better call center candidates with remote login capabilities. 
Saved hours of employee time with one-click report generation. 
Missouri cut call center wait times in half