How Missouri Used AI-Powered Call Center Technology to Cut Constituent Wait Times in Half

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Learn how Missouri cut call wait times by 53% with Genesys Cloud™️

With skyrocketing call volumes and persistent staffing challenges, the Missouri state government turned to artificial intelligence (AI) to transform its call center capabilities.

When you download the report, you’ll learn how Missouri used Genesys Cloud to:

Cut call center wait times in half.

Strengthen cybersecurity by complying with FedRAMP protocols.

Hire better call center candidates with remote login capabilities.

Saved hours of employee time with one-click report generation.

Missouri cut call center wait times in half

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.