Customer interview

FCT

Hear how this company moved to Genesys Cloud during monumental industry shifts

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FCT seamlessly moved to the Genesys Cloud™ platform during a monumental shift in the way it does business. By processing transactions in the cloud, FCT can recognize customers before accepting their calls.

The real estate tech and title insurance company uses support for chat, PCI compliance and Salesforce integration, along with built-in workforce management capabilities. This allows the company to provide a more accurate and efficient level of service to its customers.

Customer story highlights

Improved routing, reporting, workforce management and system integration
Ensured data sovereignty and compliance
Stress-free platform rollout
Achieved the highest quarterly volume in company history
Reduced call triage time
More accurate and efficient resource management

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.