By industry
Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
Best practices:
While your website generates a lot of traffic, you’re likely missing out on conversions. But identifying which customers abandon your site — and why — is challenging.
You need a way to engage your customers proactively before they leave your site. That’s where predictive engagement comes in.
Read the ebook to learn how predictive engagement helps you increase conversions and revenue, while providing a better experience to each customer at scale.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
