Give customers one consistent path to a great experience
When prospects and customers contact your company, they expect the same quality experience whether they engage your inbound call center by voice, chat, web message or other channel. While the best experiences lead to growth and customer loyalty, bad experiences lead to lost sales and customer churn. When customers are routed right away to the best agent, they’re more likely to continue engaging. And when agents know why the customer is contacting the business — before they engage — you can tailor conversations in the best possible way. With the right routing across all channels, customers are served faster and more efficiently by more productive agents.