Customer interview

Coca-Cola Bottlers’ Sales and Services

Hear how a migration helped the company achieve savings and operation improvements

I would like someone to reach out to me

Coca-Cola Bottlers’ Sales and Services (CCBSS) supports operations for its bottler owners, as well as bottler-owned production cooperatives, Coca-Cola North America and other participating beverage partners across the Coca-Cola system.

CCBSS migrated from the Genesys PureConnect® application to the Genesys Cloud^TM platform to achieve cost savings, reduce system administration efforts, improve the employee experience and more.

Customer story highlights

Saved $1 million with a 12% uplift in fix rates from video chat
Over 80% of CCBSS calls are correctly identified and routed by AI
Achieved a 50% TCO savings
Increased outbound efficiency
Using workforce engagement management to improve the employee experience

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.