Awards and Recognition

11/15/2018

Gartner names Genesys a Leader in the 2018 Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017

11/07/2018

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center as a Service

11/01/2018

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure

11/01/2017

Gartner names Genesys a Leader in the 2017 Magic Quadrant for Contact Center Infrastructure

12/29/2013

MQ for Contact Center Infrastructure

12/29/2013

2013 Gartner Web Customer Service – “Challenger”

01/05/2012

2012 Gartner IVR Marketscope – “Strong Positive”

01/04/2012

2012 Global “Leader” in Contact Center Infrastructure

01/03/2012

Decision Matrix: Selecting IP Contact Center – “Short List”

01/02/2012

Decision Matrix: Selecting IVR Provider – “Short List”

01/01/2012

Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy

01/02/2011

APAC Contact Center Applications Vendor of the Year, 2011

01/01/2011

2011 Global “Leader” in Contact Center Infrastructure

01/01/2010

2010 Global “Leader” in IVR & Enterprise Voice Portals

01/04/2009

2009 Global “Visionary” in eServices Suite

01/03/2009

2009 Premise-based IVRs and Voice Portals: “Leader”

01/02/2009

Forrester

01/01/2009

EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009

01/03/2008

MQ for Contact Center Infrastructure

01/02/2008

MQ for Interactive Voice Response (IVR) Systems

01/01/2008

Frost & Sullivan

01/01/2007

MQ for Contact Center Infrastructure, EMEA

01/01/2007

MQ for Contact Center Infrastructure, Asia/Pacific

01/01/2007

MQ for Contact Center Infrastructure, North America

01/09/2006

Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine’s Product of the Year

01/08/2006

MQ for IVR

01/07/2006

IBM PartnerWorld Beacon Award

01/07/2006

Q2 2006 Forrester Wave Report for eService Suite

01/06/2006

2006 Customer Interactions Solutions Magazine’s Product of the Year

01/05/2006

MQ for Contact Center Infrastructure, EMEA

01/04/2006

MQ for Contact Center Infrastructure, Asia/Pacific

01/02/2006

TMC 2005 Communications Solutions Products of the Year, IP Contact Center Platforms Category

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