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Awards and recognition

See proof that Genesys is a recognized leader in AI-Powered Experience Orchestration, delivering the future of CX.

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Our most recent accolades

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Genesys Earns Spot on G2’s 2026 Best Software Awards for Agentic AI and Customer Service Products

02/18/2026

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Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment

12/08/2025

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Genesys Recognized as a Leader in Frost Radar™: Workforce Engagement Management, 2025 Report

12/04/2025

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Genesys Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General-Purpose Conversational AI

10/08/2025

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Genesys Named a “Best-Led Company” by Glassdoor

09/24/2025

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Genesys Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for 11th Consecutive Year

09/10/2025

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Genesys Wins Tech Cares Award for Third Consecutive Year

08/13/2025

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Genesys Ranked as a Leader in Cloud Contact Center Report by Top Analyst Firm

04/10/2025

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Genesys Earns Spot on CRN’s Cloud 100 List for 2025

01/22/2025

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