Your journey to the cloud is unique and so are your telecom requirements. Opt for our bundled Genesys Cloud Voice telephony service — or bring your own cloud carrier (BYOCC).
Genesys Cloud™ voice services give you the tools to instantly respond to change. Self-service provisioning and auto-scaling capacity give you agility and control, with a usage-based pricing model you’ll love.
Poor voice quality and dropped calls leave customers and employees frustrated. Our voice service options deliver crystal-clear voice calls, backed by reliable, resilient service availability.
Keep things simple, fast and hardware-free with cloud-ready SIP trunking. Take advantage of the newest features and enhancements — available only in the cloud.
Expand coverage with the ability to buy and manage numbers in over 46 countries. Our Global Media Fabric (GMF), spanning 19 regions, reduces latency so quality never disappoints.
Remove the complexity of capacity planning and unnecessary expenses. Cloud-based voice services can readily scale with ease to handle changes in demand.
Be assured your voice services are always available. Genesys Cloud Voice is backed by multiple Tier-1 carrier partners for maximum reliability, redundancy and resiliency.
Voice services from Genesys use Transport Layer Security and Secure Real-time Transport Protocol. You can trust that your business voice interactions are encrypted and secure.
Keeping up with global regulatory compliance can be complicated — and become a costly mistake if there are violations. Choose a best-fit provider to meet regional compliance requirements.
55%
of consumers say they most prefer speaking to a live agent on the phone over other customer service channels
“The State of Customer Experience,” Fifth Edition, Genesys, 2025
Customers reach out to your business through more channels than ever, yet voice remains the preferred channel for complex issues. Today’s cloud contact centers need a reliable, enterprise-ready telephony system.
With Genesys, you’ll get the flexibility to easily connect your contact center with your existing communications solutions and preferred telecom providers. Or, make the switch to our native cloud telephony service. Use the phone service that best fits your business needs.
From enterprises to small businesses, every brand is unique. The best way to manage your business telephony and VoIP solutions should be, too. Genesys gives you the flexibility you need.
Harness the speed and agility of Genesys technology and use the telecom provider that best fits your business. Our Genesys Cloud Voice and BYOCC options give you flexibility and choice, so you can create and customize your ideal solution.
No matter how simple or complex your contact center infrastructure is, we’ll help you provision the services you need — when and where you need them.
With GMF, organizations can use their preferred cloud carriers worldwide to deliver low-latency, high-quality communications and to aid with regulatory compliance. GMF provides a seamless cloud media fabric across Genesys Cloud core and satellite regions, ensuring the most optimized route for media traffic between customer and agent.
By leveraging GMF, your global contact center can run as a single Genesys Cloud organization, which eliminates complexity, simplifies administration and reduces costs.
“Since we started using GCV, we’ve noticed a significant improvement in uptime...Not only have we exceeded our historical uptime, but it has also offered competitive rates for these calls, which has been a game-changer for our bottom line. One of the most valuable aspects of GCV is that it has enabled us to shift our focus from maintaining carrier relationships — invoicing, multiple MSAs, hardware upgrades — to more ‘value add’ initiatives...Overall, our experience with Genesys Cloud Voice has been incredibly positive.”
Tom McComb
Vice President Infrastructure Operations, Information Technology, CardWorks Servicing
From customer support to employee engagement, every area of your business benefits from working with a telephony partner you can trust. You’ll no longer worry about downtime or capacity issues. With a strong foundation for your voice services, you’re positioned to scale — and succeed — at a moment’s notice.
Genesys provides the flexible voice services companies need to deliver better customer service. We can help determine the ideal solution for you. Request a demo today to learn more.
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Voice services refer to any telecommunication services that allow for voice transmission, often over the internet. These can include traditional phone calls, voice over internet protocol (VoIP) calls, conference calling, voice broadcasting and more.
The public switched telephone network (PSTN) is the full range of the world’s telephone networks, comprising a number of different types of systems. Types of phone systems include traditional landline services, mobile cellular services, VoIP or IP telephony, private branch exchanges (PBX) and cloud-based telephony services. These services facilitate voice communication over varying distances and through different mediums like wired, wireless or internet-based channels.
Voice services offer multiple benefits. They facilitate real-time communication, which is crucial for businesses. They can also enhance customer service by providing a personal touch and immediate response. With advancements in technology, voice services like VoIP offer cost-efficiency, scalability, flexibility and integration with other communication and business software.
Bring Your Own Carrier Cloud, also known as “Be Your Own Carrier,” is an innovative communications model based on businesses choosing their preferred cloud telecom carriers to power and manage their Unified Communications as a Service or Contact Center as a Service solutions. Learn more here.
Cloud telephony offers significant benefits over other options like a more standard VoIP system or traditional PBX systems, including cost efficiency, scalability, reliability and simplified management. It reduces capital expenditure and operational costs through pay-for-use consumption models. Cloud telephony is highly elastic and scalable to handle seasonal or unplanned call volumes. Employees can easily access cloud telephony using a landline or mobile phone, browser or mobile app to facilitate remote work. With high uptime guarantees and built-in redundancy, it enhances reliability and business continuity. Additionally, centralized management and control provide the agility to quickly adjust to changing business needs without contacting the provider.
