Connect with reliable voice services you can trust
Choose your cloud voice provider
Your journey to the cloud is unique and so are your telecom requirements. Opt for our bundled Genesys Cloud Voice telephony service — or bring your own cloud carrier (BYOCC).
Improve agility and control
Genesys Cloud™ voice services give you the tools to instantly respond to change. Self-service provisioning and auto-scaling capacity give you agility and control, with a usage-based pricing model you’ll love.
Maintain quality and reliability
Poor voice quality and dropped calls leave customers and employees frustrated. Our voice service options deliver crystal-clear voice calls, backed by reliable, resilient service availability.
Do more with scalable, adaptable telephony services
100% cloud
Keep things simple, fast and hardware-free with cloud-ready SIP trunking. Take advantage of the newest features and enhancements — available only in the cloud.
Global
Expand coverage with the ability to buy and manage numbers in over 43 countries. Our Global Media Fabric (GMF), spanning 19 regions, reduces latency so quality never disappoints.
Elastic
Remove the complexity of capacity planning and unnecessary expenses. Cloud-based voice services can readily scale with ease to handle changes in demand.
Resilient
Be assured your voice services are always available. Genesys Cloud Voice is backed by multiple Tier-1 carrier partners for maximum reliability, redundancy and resiliency.
Secure
Voice services from Genesys use Transport Layer Security and Secure Real-time Transport Protocol. You can trust that your business voice interactions are encrypted and secure.
Compliant
Keeping up with global regulatory compliance can be complicated — and become a costly mistake if there are violations. Choose a best-fit provider to meet regional compliance requirements.
68%
of consumers say they have used voice in the past 12 months for a customer service interaction
“The State of Customer Experience,” Genesys, 2023
Get powerful voice capabilities
Customers reach out to your business through more channels than ever, yet voice remains the preferred channel for complex issues. Today’s cloud contact centers need a reliable, enterprise-ready telephony system.
With Genesys, you’ll get the flexibility to easily connect your contact center with your existing communications solutions and preferred telecom providers. Or, make the switch to our native cloud telephony service. Use the phone service that best fits your business needs.
Manage telephony and VoIP services your way
From enterprises to small businesses, every brand is unique. The best way to manage your business telephony and VoIP solutions should be, too. Genesys gives you the flexibility you need.
Customize your communications
Harness the speed and agility of Genesys technology and use the telecom provider that best fits your business. Our Genesys Cloud Voice and BYOCC options give you flexibility and choice, so you can create and customize your ideal solution.
No matter how simple or complex your contact center infrastructure is, we’ll help you provision the services you need — when and where you need them.
Simplify your global operations
With GMF, organizations can use their preferred cloud carriers worldwide to deliver low-latency, high-quality communications and to aid with regulatory compliance. GMF provides a seamless cloud media fabric across Genesys Cloud core and satellite regions, ensuring the most optimized route for media traffic between customer and agent.
By leveraging GMF, your global contact center can run as a single Genesys Cloud organization, which eliminates complexity, simplifies administration and reduces costs.
See what our customers are saying
See what else Genesys can do
Deliver exceptional customer experiences — every time
Digitally transform your voice services
From customer support to employee engagement, every area of your business benefits from working with a telephony partner you can trust. You’ll no longer worry about downtime or capacity issues. With a strong foundation for your voice services, you’re positioned to scale — and succeed — at a moment’s notice.
Genesys provides the flexible voice services companies need to deliver better customer service. We can help determine the ideal solution for you. Request a demo today to learn more.
Thank you for your interest.
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Frequently asked questions
What does voice services mean?
Voice services refer to any telecommunication services that allow for voice transmission, often over the internet. These can include traditional phone calls, voice over internet protocol (VoIP) calls, conference calling, voice broadcasting and more.
What are the different types of telephony services?
The public switched telephone network (PSTN) is the full range of the world’s telephone networks, comprising a number of different types of systems. Types of phone systems include traditional landline services, mobile cellular services, VoIP or IP telephony, private branch exchanges (PBX) and cloud-based telephony services. These services facilitate voice communication over varying distances and through different mediums like wired, wireless or internet-based channels.
What are the benefits of using voice services?
Voice services offer multiple benefits. They facilitate real-time communication, which is crucial for businesses. They can also enhance customer service by providing a personal touch and immediate response. With advancements in technology, voice services like VoIP offer cost-efficiency, scalability, flexibility and integration with other communication and business software.
What does Bring Your Own Carrier Cloud mean?
Bring Your Own Carrier Cloud, also known as “Be Your Own Carrier,” is an innovative communications model based on businesses choosing their preferred cloud telecom carriers to power and manage their Unified Communications as a Service or Contact Center as a Service solutions. Learn more here.
What are the benefits of cloud telephony?
Cloud telephony offers significant benefits over other options like a more standard VoIP system or traditional PBX systems, including cost efficiency, scalability, reliability and simplified management. It reduces capital expenditure and operational costs through pay-for-use consumption models. Cloud telephony is highly elastic and scalable to handle seasonal or unplanned call volumes. Employees can easily access cloud telephony using a landline or mobile phone, browser or mobile app to facilitate remote work. With high uptime guarantees and built-in redundancy, it enhances reliability and business continuity. Additionally, centralized management and control provide the agility to quickly adjust to changing business needs without contacting the provider.
