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Explore the features and functionality of Genesys Cloud in this self-guided tour.
While new communication channels continue to crop up, the importance of voice remains. Harness the speed and agility of the Genesys Cloudâ„¢ contact center platform to connect your customer engagement and enterprise-wide unified communications with the telephony option that best fits your business needs. An array of voice services options gives you flexibility and choice.
The SIP gateway connects a SIP network to other networks that use different protocols or technologies, such as the public switched telephone network (PSTN).
The SIP proxy provides client-side and server-side call matching. A proxy interrupts and, if necessary, rewrites specific parts of a request message before forwarding it.
The media tier manages all voice aspects of media processing for both customer engagement and unified communications.
Reliable call classification rules and routing for inbound and outbound calls.
Easy administration for trunk connections and telephony properties.
Simple, flexible configuration settings for SIP phones.
The breadth and depth of the Genesys Cloud omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money.
Shafique Adatia, Vivonet Team Lead, System Administrator
Genesys Cloud Voice services use a registered VoIP interconnect service provider to connect public telephony to the Genesys Cloud platform.
Purchase new phone numbers or bring existing numbers with you. The simple and straightforward administration lets you scale your cloud communications with ease for a 100% cloud call center solution. And it’s now available outside North America.
Bring Your Own Carrier (BYOC) lets you leverage your own preferred local or cloud carrier within the Genesys Cloud platform.
You can maintain an existing relationship with your carrier or establish a new one. Choose the telephony infrastructure that fits your needs—on-premises or in the cloud. And control your voice costs.
Placed furthest for Completeness of Vision
Leveraging multiple Tier-1 carriers and data-optimized routing gives voice calls the reliability they deserve. G.711 and Opus codecs support enables the highest call quality SIP trunking service.
Purposefully designed for self-administration—purchase, provision and manage your Genesys Cloud voice services anytime, anywhere with a simple-to-use web interface.
Eliminate complex capacity planning and unnecessary expenses to support peak call volumes. Voice capabilities in the Genesys Cloud platform scale on demand to handle an increase or decrease in volume.
Payment is simple and straightforward. Usage-based pricing has no channel limits, no minimum commitments and a flexible month-to-month contract.
Port existing phone numbers—toll free number (TFN) and direct inward dialing (DID)—to Genesys Cloud Voice services for free.
Instantly find available numbers in a searchable inventory of US telephone numbers. Purchase directly within the web interface to make and receive calls immediately.
Port your existing toll-free number or add a new one. Boost brand awareness with a custom vanity number at no additional charge.
Get unlimited concurrent inbound and outbound domestic calling within the contiguous US for one low per-minute rate.
Affordable international rates enable global businesses to connect with customers, regardless of location.
Ensure employee safety with reliable, comprehensive emergency 911 services that automatically route to local emergency centers.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
