Streamline your telephony services with Genesys

Get more control, flexibility and choice with cloud VoIP solutions

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Get powerful voice capabilities

Customers can reach out to your business through more channels than ever. Still, many choose to call you using their cell phones. Today’s contact centers need reliable, enterprise-ready cloud telephony.

Harness the speed and agility of the Genesys Cloud™ contact center platform for customer engagement and unified communications. Use the phone service that best fits your business needs. An array of voice services options gives you flexibility and choice.

Take control of your call center

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Reduce business costs

Eliminate the cost and complexity of managing multiple telephony providers and phone systems. Get cloud telephony, unified communications and contact center services in one solution.

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Get more control and agility

Manage your business your way. Keep your current telephony service provider or switch — without losing your phone numbers. Instantly purchase and provision local telephony presence as you expand into new markets.

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Simplify your VoIP telephony

Take advantage of one SIP trunk connection for enterprise voice and SMS. Scale on demand to handle varying call volumes and only pay for what you use. Rest assured your cloud-based solution has built-in security, compliance and redundancy.

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Genesys named a Leader in Gartner
2020 Magic Quadrant for CCaaS

Placed furthest for Completeness of Vision

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Manage your telephony services your way

From enterprise to small business, every brand is unique. The best way to manage your business VoIP service should be, too. Maintain an existing relationship with your carrier with our Bring Your Own Carrier (BYOC) option. BYOC connects your carrier with the Genesys Cloud platform and supports cloud-based and on-premises carrier connections.

Or establish a relationship with a new carrier. Genesys Cloud Voice makes it easy to switch VoIP providers and keep your numbers. Our cloud-based carrier services are reliable, secure and built to scale. And our simple pay-for-what-you-use billing controls costs.

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Built for quality and reliability

Dropped calls and spotty networks affect more than your bottom line. They hurt your brand’s reputation. The more reliable your call center is, the better your customer and agent experiences.

Leveraging multiple Tier-1 carriers and data-optimized routing, Genesys Cloud Voice ensures reliability is always there. Enjoy crystal clear voice with high-call-quality SIP trunking service that uses G.711 and Opus codecs.

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DIY administration

Managing your business phone system shouldn’t cause headaches. Your VoIP phone system should be purposefully designed for self-administration.

Take control of your solution with a user-friendly web interface. Purchase, provision and manage your Genesys Cloud Voice services anytime, anywhere.

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Scale your communications

Take the complexity out of capacity planning and eliminate unnecessary expenses traditionally tied to peak call-volume support. Genesys Cloud Voice scales automatically to handle an increase or decrease in volume.

Enable your VoIP call center to seamlessly meet spikes in customer support needs. Be ready for any situation — even unprecedented global events.

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Pay for what you use

Varying call volumes can make most pricing models a gamble. With Genesys, you only pay for what you use, saving your bottom line from overspending. What’s more, you don’t have to worry about channel limits.

Get the flexibility you need with no minimum commitments. And, with our month-to-month contracts, you won’t get locked into a lengthy agreement.

"Ninety percent of our current business is inbound, and we cannot do it without Genesys. In the past, we lagged with technology, but now we’re leading with it, thanks to new capabilities gained through Genesys Cloud."

Henry Svenblad

CTO

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Do more with scalable, adaptable telephony services

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Keep existing numbers

Don’t change what’s working for your business. Port existing toll-free numbers (TFN) and direct inward dialing (DID) to Genesys for free.

Add new numbers

Instantly find available numbers in a searchable inventory of US telephone numbers. Purchase within the web interface to make and receive phone calls immediately.

Toll-free support

Boost brand awareness with a custom vanity number at no additional charge. Make it easy for various audiences to reach you with a new toll-free number at any time.

Inbound and outbound calling

Manage high call volumes with less stress. Get unlimited concurrent inbound and outbound domestic calling within the contiguous US for one low per-minute rate.

International long distance

Connect with your customers regardless of their location. Take advantage of affordable international rates to deliver global service and support.

SMS

Keep customers informed with SMS. Send appointment reminders, delivery notifications and other proactive communications via text messaging.

E911

Safeguard your most important asset: your employees. Use reliable emergency 911 services that automatically route to local emergency centers.

Usage tracking

Keep track of your licenses, usage reports and invoices. Use any web browser to monitor key elements of your business.

Built-in security

Genesys Cloud Voice uses Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP). Rest assured your voice interactions are encrypted and secure.

Resources

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Blueprint for success

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The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

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2021 Contact center's buyer guide

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Twelve reasons to upgrade your customer experience software

Elevate your voice services

From customer experiences to employee engagement, every area of your business benefits from working with a telephony partner you can trust. Say goodbye to worrying about downtime or capacity issues. With a strong foundation for your voice services, you’re positioned to scale — and succeed — at a moment’s notice.

Genesys provides the flexible voice services companies need to deliver better customer service. Request a demo today to learn more.