Streamline your telephony services with Genesys
Get more control, flexibility and choice
with cloud VoIP solutions
Customers can reach out to your business through more channels than ever. Still, many choose to call you using their cell phones. Today’s contact centers need reliable, enterprise-ready cloud telephony.
Harness the speed and agility of the Genesys Cloud CX™ contact center platform for customer engagement and unified communications. Use the phone service that best fits your business needs. An array of voice services options gives you flexibility and choice.
Eliminate the cost and complexity of managing multiple telephony providers and phone systems. Get cloud telephony, unified communications and contact center services in one solution.
Manage your business your way. Keep your current telephony service provider or switch — without losing your phone numbers. Instantly purchase and provision local telephony presence as you expand into new markets.
Take advantage of one SIP trunk connection for enterprise voice and SMS. Scale on demand to handle varying call volumes and only pay for what you use. Rest assured your cloud-based solution has built-in security, compliance and redundancy.
Don’t change what’s working for your business. Port existing toll-free numbers (TFN) and direct inward dialing (DID) to Genesys.
Instantly find available numbers in a searchable inventory of US telephone numbers. Purchase within the web interface to make and receive phone calls immediately.
Boost brand awareness with a custom vanity number at no additional charge. Make it easy for various audiences to reach you with a new toll-free number at any time.
Connect with your customers regardless of their location. Take advantage of affordable international rates to deliver global service and support.
Keep customers informed with SMS. Send appointment reminders, delivery notifications and other proactive communications via text messaging.
Safeguard your most important asset: your employees. Use reliable emergency 911 services that automatically route to local emergency centers.
Keep track of your licenses, usage reports and invoices. Use any web browser to monitor key elements of your business.
Genesys Cloud CX Voice uses Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP). Rest assured your voice interactions are encrypted and secure.
From enterprise to small business, every brand is unique. The best way to manage your business VoIP service should be, too. Maintain an existing relationship with your carrier with our Bring Your Own Carrier (BYOC) option. BYOC connects your carrier with the Genesys Cloud CX platform and supports cloud-based and on-premises carrier connections.
Or establish a relationship with a new carrier. Genesys Cloud CX Voice makes it easy to switch VoIP providers and keep your numbers. Our cloud-based carrier services are reliable, secure and built to scale. And our simple pay-for-what-you-use billing controls costs.
Dropped calls and spotty networks affect more than your bottom line. They hurt your brand’s reputation. The more reliable your call center is, the better your customer and agent experiences.
Leveraging multiple Tier-1 carriers and data-optimized routing, Genesys Cloud CX Voice ensures reliability is always there. Enjoy crystal clear voice with high-call-quality SIP trunking service that uses G.711 and Opus codecs.
Managing your business phone system shouldn’t cause headaches. Your VoIP phone system should be purposefully designed for self-administration.
Take control of your solution with a user-friendly web interface. Purchase, provision and manage your Genesys Cloud CX Voice services anytime, anywhere.
Take the complexity out of capacity planning and eliminate unnecessary expenses traditionally tied to peak call-volume support. Genesys Cloud CX Voice scales automatically to handle an increase or decrease in volume.
Enable your VoIP call center to seamlessly meet spikes in customer support needs. Be ready for any situation — even unprecedented global events.
Varying call volumes can make most pricing models a gamble. With Genesys, you only pay for what you use, saving your bottom line from overspending. What’s more, you don’t have to worry about channel limits.
Get the flexibility you need with no minimum commitments. And, with our month-to-month contracts, you won’t get locked into a lengthy agreement.