Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Your journey to the cloud is unique and so are your telecom requirements. That’s why you need flexible options for voice connectivity. With Genesys, you can choose to keep your existing telecom service provider — or opt for our bundled cloud-based telephony service.
Extend your brand’s voice into new markets as your global reach grows. Gain the benefits of using regional telephony providers for areas existing services don’t sufficiently cover. The ability to easily add local services can offer valuable flexibility and aid with regulatory compliance.
Poor voice quality and dropped calls continue to be a customer experience nightmare. Rest easy knowing that our Bring Your Own Carrier (BYOC) and native SIP trunking services deliver crystal-clear voice calls, backed by resilient service availability you can count on.
Keep things simple, fast and hardware-free with cloud-ready SIP trunking. Take advantage of the newest features and enhancements — only available in the cloud.
Voice services from Genesys use Transport Layer Security and Secure Real-time Transport Protocol. Trust that your business voice interactions are encrypted and secure.
Keeping up with changing global regulatory compliance can be a major disruption and a costly mistake if there are violations. Choose the best-fit provider to meet your regional compliance requirements.
Connect your existing on-premises telephony systems with your contact center easily by leveraging VoIP. Remove any communication silos by extending your customer communications network in your enterprise.
Some voice service providers might provide better pricing, depending on the country or region of your customers. Build dialing plans that minimize your cost by smartly selecting or balancing traffic across different voice providers.
Combine BYOC with regional or on-premises voice service providers to extend your global reach and meet customers and agents wherever they are. By enlisting multiple providers, you can create a robust, resilient voice network.
Customers can reach out to your business through more channels than ever, yet voice remains the one most widely used. Today’s cloud contact centers need reliable, enterprise-ready telephony. With Genesys, you’ll get the flexibility you need to easily connect your contact center with your existing communications solutions and preferred telecom providers. Or make the switch to our high-quality native cloud telephony service. Use the phone service that best fits your business.
of service leaders list upgrading legacy contact center technology as a top 2021 priority
Achieving Customer Amazement Survey Report, 2020
From enterprises to small businesses, every brand is unique. The best way to manage your business telephony and VoIP solutions should be, too. Genesys gives you the flexibility you need.
Harness the speed and agility of Genesys technology and use the phone systems that best fit your business needs. An array of voice services options gives you flexibility and choice, so you can customize your ideal solution.
No matter how simple or complex your contact center infrastructure is, we’ll help you provision the services you need — when and where you need them.
Take the complexity out of capacity planning and eliminate unnecessary expenses that are traditionally tied to peak call-volume support. Cloud-based voice services can readily scale to handle changes in demand.
Enable your VoIP call center to seamlessly meet spikes in customer service needs. Be ready for any situation — including unprecedented global events.
2022 Gartner® Magic Quadrant™ for Contact Center as a Service
Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
