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Gain reliability and global reach with Genesys voice services

Embrace the cloud on your terms

Your journey to the cloud is unique and so are your telecom requirements. That’s why you need flexible options for voice connectivity. With Genesys, you can choose to keep your existing telecom service provider — or opt for our bundled cloud-based telephony service.

Scale globally, deploy locally

Extend your brand’s voice into new markets as your global reach grows. Gain the benefits of using regional telephony providers for areas existing services don’t sufficiently cover. The ability to easily add local services can offer valuable flexibility and aid with regulatory compliance.

Don’t compromise on quality and reliability

Poor voice quality and dropped calls continue to be a customer experience nightmare. Rest easy knowing that our Bring Your Own Carrier (BYOC) and native SIP trunking services deliver crystal-clear voice calls, backed by resilient service availability you can count on.

Do more with scalable, adaptable telephony services

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100% cloud telephony

Keep things simple, fast and hardware-free with cloud-ready SIP trunking. Take advantage of the newest features and enhancements — only available in the cloud.

Built-in security

Voice services from Genesys use Transport Layer Security and Secure Real-time Transport Protocol. Trust that your business voice interactions are encrypted and secure.

Compliance

Keeping up with changing global regulatory compliance can be a major disruption and a costly mistake if there are violations. Choose the best-fit provider to meet your regional compliance requirements.

BYOC enterprise telephony

Connect your existing on-premises telephony systems with your contact center easily by leveraging VoIP. Remove any communication silos by extending your customer communications network in your enterprise.

Efficient, cost-optimized routing

Some voice service providers might provide better pricing, depending on the country or region of your customers. Build dialing plans that minimize your cost by smartly selecting or balancing traffic across different voice providers.

Ubiquitous voice network

Combine BYOC with regional or on-premises voice service providers to extend your global reach and meet customers and agents wherever they are. By enlisting multiple providers, you can create a robust, resilient voice network.

Get powerful voice capabilities

Customers can reach out to your business through more channels than ever, yet voice remains the one most widely used. Today’s cloud contact centers need reliable, enterprise-ready telephony. With Genesys, you’ll get the flexibility you need to easily connect your contact center with your existing communications solutions and preferred telecom providers. Or make the switch to our high-quality native cloud telephony service. Use the phone service that best fits your business.

62%

of service leaders list upgrading legacy contact center technology as a top 2021 priority

Achieving Customer Amazement Survey Report, 2020

Manage VoIP and telephony services your way

From enterprises to small businesses, every brand is unique. The best way to manage your business telephony and VoIP solutions should be, too. Genesys gives you the flexibility you need.

Customize your voice solution

Harness the speed and agility of Genesys technology and use the phone systems that best fit your business needs. An array of voice services options gives you flexibility and choice, so you can customize your ideal solution.

No matter how simple or complex your contact center infrastructure is, we’ll help you provision the services you need — when and where you need them.

Scale your communications

Take the complexity out of capacity planning and eliminate unnecessary expenses that are traditionally tied to peak call-volume support. Cloud-based voice services can readily scale to handle changes in demand.

Enable your VoIP call center to seamlessly meet spikes in customer service needs. Be ready for any situation — including unprecedented global events.

2022 Gartner® Magic Quadrant™ for Contact Center as a Service

A CCaaS solution has
long-term implications.
Choose a consistent leader.

Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases

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See what our customers are saying

The changeover was remarkably simple. It only took us five minutes to switch SIP traffic from 160 numbers and 150 countries — resulting in improved call quality.

— Vichaig Douangpaseuth, Senior Manager, Service Improvement SDN Network and Voice Practice, SITA

Read the story

Now we’re able to see all interactions across the globe and route traffic from anywhere to anywhere, without customers ever leaving the platform.

— Matt Hayes, Senior Director, Contact Center Technology, Microsoft

Read the story

Get voice services on a platform that works for you

Genesys Cloud CX

Use our bundled telephony service or BYOC in an all-in-one solution

The straightforward administration of the Genesys Cloud CXâ„¢ platform lets you scale your cloud communications with ease for a 100% cloud-based call center solution. Purchase, provision and manage your voice services anytime, anywhere with a simple web interface.

Learn more

Genesys Multicloud CX

Equip your enterprise with superior bring-your-own telephony flexibility

The Genesys Multicloud CXâ„¢ solution provides unbeatable flexibility for large enterprise organizations. With our global expertise, Genesys makes it easy to integrate multiple voice and data carriers, communication, and access systems into your contact center in a simple, secure and scalable way.

Learn more

See what else you can do with Genesys

ACD

Artificial intelligence and automation

Contact center software

Customer self-service

Digital customer engagement

Inbound

IVR

Outbound

Unified communications and collaboration

Workforce engagement management

Explore all capabilities

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Digitally transform your voice services

From customer support to employee engagement, every area of your business benefits from working with a telephony partner you can trust. Say goodbye to worrying about downtime or capacity issues. With a strong foundation for your voice services, you’re positioned to scale — and succeed — at a moment’s notice.

Genesys provides the flexible voice services companies need to deliver better customer service. We can help determine the ideal solution for you. Request a demo today to learn more.

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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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