Innovation is the catalyst fueling the organizations that are redefining experience excellence. It transforms their bold thinking into measurable results.

That’s exactly what the 2026 Genesys Orchestrators Innovation Awards celebrate.

The awards recognize the organizations and individuals pushing boundaries — turning ambition into action and delivering real outcomes for customers, employees and the business.

And this year? The bar has been raised again.

We’re proud to unveil the finalists for the 2026 Genesys Orchestrators Innovation Awards — a standout group selected from one of the most competitive and inspiring fields of nominations we’ve seen. The level of innovation, creativity and measurable impact among the entries makes one thing clear: Experience orchestration is accelerating organizations’ successes.

Across industries and regions, from global enterprises to mission-driven nonprofits, these finalists are using AI-Powered Experience Orchestration, data-driven insights and human-centered design to redefine experience excellence.

Their progress sets a new standard for everyone.

To all those that submitted a nomination: Thank you. Your work is what makes this community so compelling. You’re not just transforming experiences — you’re shaping what’s possible.

We’ll celebrate these incredible finalists — and reveal the winners — at Xperience 2026.

Until then, get ready to be inspired…

Here are the 2026 Genesys Orchestrators Innovation Awards finalists:

Experience Orchestration Excellence Award

Best example of an organization delivering outstanding customer and employee experiences across end-to-end journeys

 

Australian Retirement Trust

Computacenter

emtelco

Latitude Financial Services

Sistecrédito

Swisscom

TELUS

Utility Warehouse

Level Up Award

Best example of an organization using AI extensively to uplevel its experiences and see demonstrable performance improvements

 

Admiral

AIONOS

Banco Bradesco

Computacenter

Direct Line – Aviva

JLL

Sistecrédito

Steinberg Diagnostic Medical Imaging

Utility Warehouse

Humanitarian Impact

Best example of a nonprofit/charitable organization serving humanity using the Genesys Cloud™ platform

 

Child Bereavement UK

InspiriTec

Lifeline Australia

Refuge

StepChange

World Vision Australia

Sustainability Impact

Best example of an organization using Genesys Cloud to help achieve its sustainability goals

 

Achmea

Astro

BCD

CLEAResult Consulting

e& United Arab Emirates

Infosys BPM

Orchestrator of the Year/C-Suite

A C-level executive exceptional at driving CX innovation, CX strategy and employee experience strategy

 

Henry Zagastizabal Cahuin, Banco de Credito del Peru

Trond Prestø, DNB Bank

Vijay Narsapur, Infosys BPM

Robbie Freeman, Mount Sinai Health System

Bryan Cofrin, Yale New Haven Health System

Orchestrator of the Year/CX Leader

A standout CX leader who excels at driving change and team engagement

 

Pamela Bou Zeid, Al Wathba Insurance

Cynthia Seow, Astro

Lorena Lovric, Aterian

Andre Muniz, Bradesco Seguros

Jessica Peters, Charles Sturt University

Aki Savolainen, Electrolux

Camilo Rodriguez, emtelco

Laxmi Gollapudi, Infosys BPM

Ben White, Nespresso

Orchestrator of the Year/Agent

A frontline CX employee who consistently delivers outstanding, empathetic experiences

 

Maribeth Lagman, Aterian

Darius Redmond, Lighthouse Works

Shakira Bannister, Lighthouse Works

Angela Ochoa-Alverez, Steinberg Diagnostic Medical Imaging

Orchestrator of the Year/Developer

An innovative power-user CX developer whose work enables their organization to deliver outstanding experiences

 

Luis Teran, Banco Pichincha

Anna Luyza de Oliveira Ventura, Brisanet

Chris Rodriguez, Clearwave Fiber

Eystein Kylland, DNB Bank

Mike Fox, Lighthouse Works

Phaneendra Avatapalli, Monash University