Genesys Cloud Choose the all-in-one cloud contact center solution
Genesys Cloudâ„¢ unifies customer and agent experiences across phone, email, chat, text and social channels.
Genesys Cloudâ„¢ unifies customer and agent experiences across phone, email, chat, text and social channels.
Imagine a world where contact centers anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day.
The Genesys Cloud platform makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact center solution to surprise and delight customers with effortless, empathetic experiences.
94%
average response rates
90%
first-call resolution
20%
boost in agent productivity
* See case study.
Get up and running quickly and host fluid, effortless conversations across all channels. The intuitive interface of Genesys Cloud is easy to use and configure as needed — no technical expertise required.
Oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights.
Compose your ideal solution from an array of native components, a vast partner ecosystem and open APIs. Our cloud-first strategy aims to solve tomorrow’s problems today to keep your business fueled for the future.
2023 Gartner® Magic Quadrant™ for Contact Center as a Service
Compose a customer experience symphony by harmonizing your ideal mix of Genesys Cloud components. Choose from a powerful set of voice, digital, AI, analytics and workforce management capabilities. And optimize your solution with a rich set of open APIs, pre-built integrations and our expansive AppFoundry® Marketplace.
Customer self-service
Digital channels
Voice services
Inbound routing
Outbound campaigns
Workforce engagement
Unified communications
Reporting and analytics
Integrations and apps
A Leader
Positioned highest in Ability to Execute according to 2023 Gartner® Magic Quadrant™ for CCaaS
4800+
Trusted by more than 4,800 organizations in over 100 countries
99.996%
99.996% uptime, the most reliable customer experience solution on the market
350+
More than 350 new features deployed in 2022
45m
45 million conversations hosted daily
500
Over 500 ecosystem apps and pre-built integrations, including Salesforce, Microsoft and Zoom
Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience. The platform’s composable design optimizes your customer experience tech stack so you can focus on configuring exactly what your business needs, with limited disruption.
Genesys Cloud is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall.
Request a demo to see how Genesys Cloud enables fluid conversations across digital and voice channels in an easy, all-in-one interface.
Discover how your company can reap the benefits of a speedy deployment and simple administration, transforming your contact center into an experience center virtually overnight.
We’ll contact you directly to set up a date and time that works with your schedule.