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Reach your goals faster with expert guidance and tools
Orchestrating customer experiences that boost your brand’s reputation and build long-term loyalty is an ongoing endeavor. And it takes more than just a vendor with a solution.
Get the most from your technology investment with a dedicated partner that will work with you before, during and after your deployment. That’s the driver behind Genesys Customer Success.
In this rapidly changing market, delivering great customer experience isn’t always simple. It’s not just about buying great tools. You also need the talent to make the most of those tools, every step of the way.
Genesys Customer Success gives you access to expert guidance, a clear plan to reach your goals and resources to help you get there faster. With 30 years of experience leading businesses toward their desired results, we designed the Genesys Customer Success framework to guide you toward success — and we’ve included it with every subscription of the Genesys Cloud™, Genesys Engage™ and PureConnect™ solutions.
A clear strategy and structured approach to implementing and learning new technology and processes equips teams to realize your customer experience vision.
You invest in great technology to drive specific business outcomes. How well your entire organization aligns around the steps needed to successfully implement that technology has a significant effect on your ROI.
Clear communication, expert coaching and a comprehensive collection of resources make it easy for your teams to realize your goals.
David Bradshaw
Vice President
ATB Client Care
As part of our promise to be with you through every step of your journey, all Genesys subscriptions come with access to a Customer Success Manager who will guide and coach you through all phases of your customer experience transformation.
Whether your focus is revenue, cost, profit, customer or employee experience, or regulatory and legal compliance, your success plan ensures that the next steps are clear, and you know when you’re hitting your targets.
Grow the business and technical skills needed to deliver meaningful experiences to your customers. From personalized self-study, instructor-led or virtual instructor-led courses, choose a learning path that’s right for you and your teams.
Developing and applying an effective strategy to manage change is critical to the success of your business. We’ve built a framework of planning, guidance and engagements to ensure your organization successfully adopts your new technology.
Designed to maximize value, mitigate risk, and reduce effort and cost, our service catalog offers expert technical and business engagements to prepare you for go-live, ongoing operations and beyond.
Customer care provides a global, live answer service that’s available 24/7 to deal with any issue you might encounter. Our online resources, including the Resource Center, Community and Developer Center provide answers to a wide range of questions.
You can reach your goals — no matter what size your company is or what customer experience challenges you want to solve. From call center basics to the latest contact center innovations, Genesys brings together everything you want in a single, proven platform. Reach out today to see it in action.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.
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