Genesys Cloud™ AI Studio is a centralized hub for building and managing AI, democratizing development and deployment with intuitive tools, built-in intelligence and strong governance. With it, teams can innovate faster and deliver smarter, more personalized experiences.
Both business and technical users can utilize Genesys Cloud AI Studio — even without coding experience. This helps accelerate ideation while maintaining consistency and control across every touchpoint. More so, it shortens the time to value and ensures that every new AI solution inherits best-practice governance and safeguards from the very beginning.
By simplifying logic creation, teams can transition from concept to production in days, iterate with real-world feedback and enhance AI automation without the need for rework. Whether automating a single task or reimagining an end-to-end customer journey, Genesys Cloud AI Studio provides the foundation for scalable AI. The outcome is faster innovation, reduced costs and AI that delivers measurable business outcomes at an enterprise scale.
Natively integrated with the Genesys Cloud CX® offering, Genesys Cloud AI Studio enables seamless, cross-channel deployment and complete control over the entire customer journey — from front office to back-end operations. Today, Genesys Cloud AI Studio consists of two main capabilities: Genesys Cloud AI Guides and Custom Conversation Summaries.
