Supercharge your insights with speech and text analytics

Consolidate voice and text analytics across channels

Prospects and customers already contact your business across channels. And, as the number of digital channels grows, so does the complexity of your customer data. If you want to make sense of the data, you need tools that can do the heavy lifting. That means having one application to identify your customers’ needs, agents’ behaviors, business trends and more. Get a better understanding of all conversations — across all channels — in exactly the same way.

Streamline your conversation analysis processes

Say goodbye to random sampling, manual selection and interaction review processes. With an integrated system, you can identify and group analysis topics with ease. Optimize your sentiment analysis efforts with the ability to visualize your insights.

Learn how your customers feel and how your agents perform over time using AI. Identify important data for each segment of your company, and share that information with less effort.