Take a fresh look at your IVR
Many organizations use IVR as a way to reduce costs. But in doing so, they miss its real value — improving customer service. A well-designed IVR system is fast, convenient and personalized. It drives customer satisfaction and saves time.
Genesys IVR connects voicebots, microapps and back-end systems to resolve issues more efficiently. It leverages Natural Language Understanding (NLU), a type of speech recognition that lets a bot understand spoken requests.
Eliminate confusing and hierarchical menus in favor of data-backed journey options. Maximize benefits with a solution that keeps pace with innovations in artificial intelligence (AI), machine learning and NLU. Improve self-service with a solution that integrates into your current environment. Voicebot-powered AI turns pre-recorded messages into a powerful differentiator.