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2021 Gartner® Magic QuadrantTM for Contact Center as a Service

Genesys was positioned highest for ability to execute in the Gartner August 2021 Magic Quadrant for Contact Center as a Service.
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Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathetic customer experiences their customers want. Together, we’re changing customer experience.

Get the full report and we believe you’ll discover:

  • Key trends driving the Contact Center as a Service (CCaaS) market
  • How Gartner placed 12 CCaaS providers
  • Why Genesys is positioned highest for ability to execute
  • Tips for navigating the market to make the right choice

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Source: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 12, August, 2021.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.