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Gartner research report
Genesys named a Leader — and positioned highest in execution
Driving long-term value in the contact center requires a solution that provides essential capabilities, flexibility and reliability – and a contact center vendor that can transform your customer experience vision into a reality.
The 2023 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their completeness of vision and ability to execute. Genesys was recognized by Gartner as a Leader — and positioned highest in execution.
Genesys delivers a solution that enables organizations across all industries, with key capabilities, and transforms siloed interactions into connected customer experiences — all from one interface.
Get the full Gartner report and see why Genesys is positioned as a Leader. You’ll also get:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Source: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 7 August 2023
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
