Forrester Report

Three Customer Service Megatrends in 2019: As AI Eats Jobs, Agents Are More Valued

Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations—leveraging automation, data, and agents together to exploit each of their unique strengths and deliver experiences in line with customer expectations.

With automation and artificial intelligence (AI), customer service operations become more efficient. And that enables your company to deliver differentiated experiences, uncover new revenue streams and reinvent business models.

Get this report now to learn:

  • Three megatrends for 2019 that customer service pros must consider to fundamentally transform their operations with AI
  • Major shifts in agent workforce and the evolution of super agents
  • How AI and robotic process automation can improve your bottom line
Forrester 2019 trends thumbnails 3d en

Get the Forrester Report

Live Assistance

Live Assistance