Forrester Report

Stop trying to replace your agents with chatbots

Four approaches to using chatbots to augment agents

Many companies are rushing to replace their agents with chatbots. But for the best customer experience, bots should empower—not replace—agents. Using chatbots to support agents not only benefits your customers, it can boost agent job satisfaction and improve your ROI.

Get the report to learn:

  • The benefits of agent augmentation vs. replacement
  • When not to use chatbots
  • Four approaches to using chatbots to augment agents

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