Customer interview

Herbalife Nutrition

Learn how Herbalife Nutrition migrated three legacy systems to the all-in-one Genesys Cloud platform

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Herbalife Nutrition focuses on weight management, sports nutrition, and health and wellness products. The company was looking to migrate from Cisco, Avaya and Aspect and implement a global unified platform.

Customer story highlights

Operates on a reliable, scalable and cost-effective cloud-based omnichannel contact center platform
Now supports 2,000 agents in 95 global markets across 40 contact centers
Plans to expand platform capabilities with Genesys digital, artificial intelligence, workforce engagement management and third-party integrations like Salesforce

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.