Customer interview

Herbalife Nutrition

Learn how Herbalife Nutrition migrated three legacy systems to the all-in-one Genesys Cloud platform

Herbalife Nutrition focuses on weight management, sports nutrition, and health and wellness products. The company was looking to migrate from Cisco, Avaya and Aspect and implement a global unified platform.

Customer story highlights

  • Operates on a reliable, scalable and cost-effective cloud-based omnichannel contact center platform
  • Now supports 2,000 agents in 95 global markets across 40 contact centers
  • Plans to expand platform capabilities with Genesys digital, artificial intelligence, workforce engagement management and third-party integrations like Salesforce