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Visa is transforming its customer experience to ensure exceptional support and operational efficiencies. By moving to the artificial intelligence (AI)-driven Unified Experience solution from Genesys and ServiceNow, Visa projects measurable improvements in customer satisfaction, operational costs and infrastructure efficiency.
106M
disputes processed annually
340+
financial institutions served
High-impact moments
supported for consumers globally
“We really needed two partners that could work together, that could deliver a unified solution. Having Genesys supporting customer engagements and ServiceNow enabling workflow automation was essential for us — and Unified Experience has made the solution so much better.”
Shane Molloy
Vice President of Product Management, Visa DPS
